Matt Blatt Kia - Service Center

My closest Kia dealership (in Ewing) is not competitive and very annoying; so I checked inventories within “100+“ miles of me on Kia.com and called every NJ dealer with the Niro I wanted in stock. Matt Bla and very annoying; so I checked inventories within “100+“ miles of me on Kia.com and called every NJ dealer with the Niro I wanted in stock. Matt Black had the best price I could negotiate (by a margin of around $2,000!!! I am not exaggerating.) I negotiated everything by phone, and Suzette Dessoye was astonishingly helpful, quick, and charming. I’m a shark of a negotiator on cars (Friends get me to help them buy cars.), and I’ve been buying new cars for 30 years. Suzette was by far the most bend-over-backwards-to-help, no-xxxxxxxx, genuinely charming car salesperson I’ve ever encountered. If we didn’t live nearly two hours away, we’d want to see her socially, which is not something I ever could have imagined saying about a car salesperson! More

POOR CUSTOMER SERVICE ---- TRAINING NEEDED I don't usually take my car in for service, but had to do it for Recall work and scheduled an appt. I arrived and was "greeted" by a young man Howard? I don't usually take my car in for service, but had to do it for Recall work and scheduled an appt. I arrived and was "greeted" by a young man Howard? (that was the name on my paperwork). About 5'10, brown hair, tattoos on left arm. He only said "I'll be with you in a minute" and kept looking at his computer no eye contact. I waited over 20 mins standing there, while several other Service people stood around chit chatting and never offered to help. On two occasions while I was there, a young man from the garage area came in with keys/tags and would ask Howard questions, and Howard was rude and condescending to the employee. Asked him why he would have asked him those questions. Basically embarrassed the employee in front of me. I couldn't believe he was treating him like that in front of me. The customer before me needed a lot ofadditional help and I was trying to be patient. I kept watching other customers pulingl into the garage, so I eventually interrupted Howard and ask if I was supposed to have pulled into the garage. He told me Yes and I told him I couldn't understand why he let me stand there all that time and NOT tell me to pull my car into the garage. I then pulled my car into the garage, was scanned in and walked back in -- and there was another customer that had just walked in. Immediately, the service people that had been chit chatting called over to them to assist them so they wouldn't have to wait. WHAT??? They watched me standing there all that time and didn't offer to help!! Howard starts finally checking me in and then proceeds to start upselling me on service. At that point -- NO WAY -- you've just aggravated me (and you know it) so don't pitch me for additional service. When I returned later that day to pick up my car, Howard greets me again and tells me I have to go back to the cashier -- to which I respond "Where's the cashier?". He offers to walk me back (at which point I'm thinking to myself -- he must realize that he didn't deliver good service earlier today and he's trying to make up for ). He approaches the cashier's desk and tells the young lady that I'm there to pick up my car. The young lady grabs paperwork that was already sitting on the counter in front of her (which is not my paperwork) and Howard abruptly tells her that's not my paperwork. And in a very short, condescending tone tells the young lady "Just get her her paperwork!" and storms away! This young man needs some customer service training and an attitude adjustment!! He's arrogant and condescending to his coworkers -- and he's doing it in front of customers!!! And just when I thought this very unpleasant experience at Matt-Blatt-Kia was over -- I get into my car -- only to discover that the repair person left his small empty Deer Park water bottle in my car -- ewww! Disgusting!! Now I'm cleaning up the repair person's trash! NO THANKS!! More

Excellent customer service and repairs! A big Thank You to Torey and the Service Manager. My Sorento broke down while on vacation at the shore( Steering rack). They diagnosed it very quickly A big Thank You to Torey and the Service Manager. My Sorento broke down while on vacation at the shore( Steering rack). They diagnosed it very quickly, and had it repaired and ready to go within 24 hours. I was leaving for home the next day and they did whatever possible to make sure I had it. I wish I was closer to use their sales and service. Very professional and pleasant. They had a loaner car available or offered to Uber me back and forth to the beach house. Being 150 miles away from home, I felt very comfortable with their work. Thank you Matt Blatt, Egg Harbor, NJ More

Satisfied Kia owner I’ve had to bring my car in on three separate occasions. The issues ranging from a minor scratch, factory upgrade to a door lock issue. I have had th I’ve had to bring my car in on three separate occasions. The issues ranging from a minor scratch, factory upgrade to a door lock issue. I have had the most amazing experience. The level of customer service that the service center gave was beyond my expectations. I will definitely be back for all my maintenance needs. More

Horrible Service! Service Department is a nightmare. Not reputable at all! Service Department Mgr has zero Customer Service skills and they will try to perform unnece Service Department is a nightmare. Not reputable at all! Service Department Mgr has zero Customer Service skills and they will try to perform unnecessary repair work. More

best service dept I had a recall on my suzuki and they where fantastic! Had a problem with the first recall and they fixed that for me as well! Above and beyond people! I had a recall on my suzuki and they where fantastic! Had a problem with the first recall and they fixed that for me as well! Above and beyond people! Had a snack& coffee bar the kids played xbox and where able to use a ipad best service ever More

Don, did a great job making me feel comfortable and my new car was being taking care of with care at the dealership. He has very good customer service skills. I will be back in 3 months. thank you. new car was being taking care of with care at the dealership. He has very good customer service skills. I will be back in 3 months. thank you. More