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Matt Blatt Kia - Service Center

Egg Harbor Township, NJ

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17 Reviews

17 Reviews of Matt Blatt Kia - Service Center

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December 22, 2023

I purchased a 2018 Jeep Grand Cherokee, I’ve had the Jeep 5 days . I had to bring it back the check engine light came on after a half a tank of gas , the Media center needs to be replaced ., I’m not a happy More

by Tolly T
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Larry Mack
Jan 09, 2024 -

Matt Blatt Kia responded

We acknowledge and empathize with your frustration. Ensuring customer satisfaction is a key focus for the Matt Blatt Team. Upon investigation with our service team, it appears that we have successfully resolved the issues. However, if you have any lingering concerns or feel that the matter has not been fully addressed, please don't hesitate to contact us directly at customerservice@mattblatt.com. Thank you for your understanding and we appreciate the 5 stars.

December 04, 2023

Good service department never a problem when I bring my vehicles in. Sales is good as well will work with you to put you in the car of your choice More

by Dapper52
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom McClellan, Rob Semprevivo, Tony Sentore, Larry Mack
Dec 04, 2023 -

Matt Blatt Kia responded

Thank you Dapper52! Our Matt Blatt Team appreciates the opportunity to earn your business! Our Team always strives for excellent customer service, please let us know what we can do to make your next visit a 5 star one!

October 25, 2023

went to kia in eht where i brought the kia new went in for my oil change needless to say i have always had a good good job done but not this time for a hundred and some dollars looks like just a oil and f More

by jjohnsonslv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Larry Mack
Oct 26, 2023 -

Matt Blatt Kia responded

We appreciate your loyalty as a valued customer, and we're truly sorry to hear about your recent experience with us. Your satisfaction is of utmost importance to us, and we understand that this visit didn't meet your expectations. The pricing for our oil changes has evolved due to our commitment to providing the best quality service. We've transitioned to using full synthetic oil because it offers superior engine protection and helps extend the life of your vehicle. It safeguards your vehicle, providing a level of protection that conventional oil simply can't match. Additionally, opting for full synthetic oil also leads to fewer required maintenance visits each year – from three visits down to two. This not only saves you valuable time but also reduces the overall costs associated with vehicle maintenance throughout the year. In regard to the service performed during your visit, we understand your concerns about the checking and filling of fluids. We apologize for the oversight in this regard. This was not our usual standard of thoroughness, and we're committed to rectifying this situation. Unfortunately, we were unable to locate your customer record with the information provided. To ensure that your vehicle receives the comprehensive service it deserves, please call our Service Manager directly at (609) 293-4048. We would be more than happy to top off your vehicle's fluids and address any additional concerns you may have.

March 29, 2023

They are always courteous; the waiting room is well appointed and clean, and our vehicle was done ahead of schedule and washed. I wouldn't go anywhere else for service on my Kia. More

by forthamay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Mack
Mar 29, 2023 -

Matt Blatt Kia responded

Thank you Forthamay!!! Our Matt Blatt Team appreciates your kind words and 5 stars!! Thank you for trusting us to get you back on the road safely!!

November 16, 2022

Went in to get an oil change and I had got a flat tire the day before. They were able to fix both. They also performed a multi-piont inspection. This is the reason you take your car/SUV to a certified K More

by fiftysteps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Louis Paramonte, Larry Mack, Nicole Daws
Dec 01, 2022 -

Matt Blatt Kia responded

Hi fiftysteps!! Thank you for the 5 star review. We are happy are service department was able get you back on the road safely! Please let us know if you need anything and thank you again!

June 09, 2022

I just had my 12,000 mile oil change on my leased K5. It was a smooth,pleasurable experience from start to finish. Patti Smith greeted me with a smile,answered my questions with professional command and More

by Kevin McG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Smith
Dec 05, 2022 -

Matt Blatt Kia responded

Thank you Kevin for your kind words. We are glad Patti was able to make your visit a smooth experience! Our Matt Blatt Team appreciates the opportunity to get you back on the road safely! Safe travels!!

September 18, 2021

The people here are so professional and friendly.Pattie in service department was the best. More

by mppww8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Smith
August 18, 2021

Great customer service. Spacious and clean waiting area. Thank you! More

by viki2001viki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Mack
July 16, 2021

Pleasant atmosphere, courteous and prompt service.The gentleman who took of me was very pleasant and professional. AthNtwkNm: Star.I hope this was his name. More

by Ddaisy53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Mack
July 11, 2021

My service writer-Howard Delrosario was very polite, courteous and knowledgeable. Advised only the service that was needed although I thought my tires needed to be rotated. More

by sarahbernetta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard Delrosario
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