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Matt Blatt Glassboro Mitsubishi - Service Center
Glassboro, NJ
9 Reviews
9 Reviews of Matt Blatt Glassboro Mitsubishi - Service Center
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October 07, 2021
Tuesday October 5th I had my 2014 Mittsubishi Outlander towed to Matt Blatt Mitsubishi in Glassboro because my car broke down due to a broken pully. I called the next day to find out what the price for re towed to Matt Blatt Mitsubishi in Glassboro because my car broke down due to a broken pully. I called the next day to find out what the price for repair would be and Greg started out by telling me I would need a new alternator and belt. I said ok so how much? He said but first, your vehicle also is due for service and I told him my car was there just a few months for maintenance and I paid over $500.00. He checked the records and said "oh yes so you still need new spark plugs, the battery charged and a protectant coating. I said ok so how much he said it would be $1,100.00 for the alternator and belt and $200.00 for the Spark Plugs and coating. I declined the service because it was unreasonably priced. I then told Greg I am going to have my car towed out of there because I cannot afford the service fee. He said I owe them a diagnostic fee of $165.00. I understand that a diagnostic fee would be required. However, I never dreamed it would be $165.00. The problem my vehicle had was obvious to the naked eye and did not need to be put on any diagnostic machine nor would it have taken more than 5 minutes of a mechanics time to see what was wrong. I am completely turned off by Matt Blatt Mittsubishi. First, Greg sounded like a salesman not a serviceman. I never asked him to check anything else out so I didnt need to hear that my vehicle needed more service. I paid the $165.00 to get my vehicle out of there. I will never go back to them again and I will probably never buy a Mittsubishi again. The service here is poor and the prices are inflated to the max. A diagnostic test for an obvious problem shouldn't cost $165.00. You took advantage of me. More
by Procardillo
Employees Worked With
Greg
May 31, 2017
the service center is good Good work, changed my tires very fast. Very professional, comfortable waiting room. I got good tires at a good price. Car was washed for free. Free dr Good work, changed my tires very fast. Very professional, comfortable waiting room. I got good tires at a good price. Car was washed for free. Free drinks in the waiting room too . More
by lenp1991
Employees Worked With
paul and bill
September 17, 2016
service Took outlander sport for service, after a delay getting parts ,bill took care of everything, made it right ,kudos to cathty excellent customer se Took outlander sport for service, after a delay getting parts ,bill took care of everything, made it right ,kudos to cathty excellent customer service car runs great. More
by ernie
Employees Worked With
cathy nuccio ,bill service manager
November 12, 2015
Service with a smile The service team at the Glassboro location is awesome. The receptionist Jacqui and the mechanics all do outstanding work for the customers. I feel as The service team at the Glassboro location is awesome. The receptionist Jacqui and the mechanics all do outstanding work for the customers. I feel as if I'm a family member when I arrive for a service appointment. Please recognize Jacqui and the mechanics for the job they do. Many thanks to all More
by Vic
Employees Worked With
Jacqui
August 06, 2012
Great customer service always. Friendly, knowledgeable, professional and understands financial constraints during period of unemployment. All staff in service area are great to deal with whether it's a re professional and understands financial constraints during period of unemployment. All staff in service area are great to deal with whether it's a regular maintenance visit or a repair situation. They do a great job! More
by cherylsmith
Employees Worked With
Mark in service
May 06, 2010
I recently brought my 2004 Suzuki X-L7 into Matt Blatt Glassboro to be serviced after a great deal of “wear and tear.” I initially reached out to Mr. Mark Fields after my girlfriend retrieved Mr. Fields’ Glassboro to be serviced after a great deal of “wear and tear.” I initially reached out to Mr. Mark Fields after my girlfriend retrieved Mr. Fields’ card after visiting the service center to find out the hours of service and intake process. When I contacted Mr. Fields, he was very patience and professional while assisting me with scheduling my service appointment. Once I arrived at Matt Blatt Glassboro Service Center, Mr. Fields exercised excellent customer service. He listened to a laundry list of repairs and checks that I provided and assured me only the necessary repairs would be completed pending my approval. Mr. Fields physically inspected my vehicle to verify a number of concerns on the list. He continued by explaining what to expect regarding the initial checks. The next day, Mr. Fields promptly contacted me to review the repairs needed (and not need) that were on my laundry list. In a climate of “…bill the customer based on the repairs requested, even if they are not required,” Mr. Fields pleasantly surprised me with his integrity and knowledge. Upon returning to the service center, Mr. Fields reviewed each job and part listed on the invoice providing detailed descriptions of the repair when questioned. I was so impressed with his customer service that I told Mr. Fields, “I wish you can work on my Honda Pilot.” His response was, “why not?” I dropped off my Honda Pilot when I pickup my repaired Suzuki X-L7. Mr. Fields repeated the process with my Honda, however, with the addition of a surprisingly shocking service. I shared with Mr. Fields that it was not necessary to offer a wheel alignment, due to the fact I purchased a lifetime wheel alignment plan through Firestone. He responded with offering to take my vehicle to Firestone, to have Firestone provide the alignment at no cost. At that point, Matt Blatt Glassboro secured a satisfied customer thanks to Mr. Fields’ knowledgeable and courteous service. Matt Blatt Glassboro and its customers are fortunate to have Mr. Fields. More
by demrob
Employees Worked With
Mark Fields
August 17, 2009
I found your website to be helpful when I was looking for a specific car. Also when I stopped by your facility your employees were helpful but not pushy. They did email me information and did not hound me a specific car. Also when I stopped by your facility your employees were helpful but not pushy. They did email me information and did not hound me with phone calls. They were also knowledgeable about the cars they were selling More
by macpack
Employees Worked With
Keith, Frank & Lisa
