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Matt Blatt Chrysler Dodge Jeep Ram

Philadelphia, PA

3.4
478 Reviews

6735 Essington Ave

Philadelphia, PA

19153

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Showing 478 reviews

July 01, 2024

False advertisement is what they practice . ..due to the continued receipt of promising calls and sales promotions to do a trade-in confirmed by several sales appointments, during which time bei More

by Loyal Customer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Salesman John (he is retired now) and Josh (most recently)
Jul 02, 2024 -

Matt Blatt Chrysler Dodge Jeep Ram responded

Our Matt Blatt Team understands your frustration during your communication with us. With over 30 years in business, we always strive for excellent customer service and 100% transparency, so it saddens us to hear about your experience. While trying to investigate this concern further, we were unable to locate your file. Please reach out to our General Manager, Bishoy, directly, at 215-201-4194, when you have a moment so we can look into this matter further. Thank you for bringing this to our attention.

June 21, 2024

Lied about warranty. Employees smoke weed outside. Took 2 full days to buy car. Manager is useless and no help, he is also a liar. More

by ntilton28
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Bishoy Youssef, Greg lazor, HORRIBLE. , German Konig, Nicole Daws
Jun 24, 2024 -

Matt Blatt Chrysler Dodge Jeep Ram responded

Our Matt Blatt Team is sorry to hear about your recent experience with us. Having been in business for over 30 years, we always strive for 100% honesty and excellent customer service. After further investigation with our team, we found that your purchase was made over a year ago, and the delay was due to the vehicle being located at a different location. It appears you have been in contact with our General Manager, Bishoy, who was able to provide more details about your warranty. We appreciate you bringing this to our attention. Thank you.

Jun 24, 2024 -

ntilton28 responded

If you guys cared so much than why, when so many mitsubishi outlanders are being recalled for fuel pump issues, do I have to pay 1100 to get it fixed when it should of been recalled like all the others? Why wouldnt you extend the warranty for me? You guys did nothing but give me the run around.

May 24, 2024

Worst dealership ever. Scams are conducted Matt blatt. They had my car for a month no service has been done the ordered the wrong parts I will be uploading msg and video on More

by Rhonparkerbiz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joel pic, German Konig, Nicole Daws
Jun 24, 2024 -

Matt Blatt Chrysler Dodge Jeep Ram responded

We take your feedback seriously. The omission of information regarding your vehicle impacted our ability to diagnose and repair the vehicle. Our sales manager, Bishoy, has been in contact with you. Please reach out to him directly for further assistance. Thank you.

March 21, 2024

Brought in my 2022 Grand Cherokee L with 17,500 miles on it for oil change and tire rotation. Picked up my vehicle about 3-4 hours later, paid and started to drive back to my home about 4-5 miles away. Car More

by anthonytrave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joel Pica
Mar 25, 2024 -

Matt Blatt Chrysler Dodge Jeep Ram responded

Our Matt Blatt Team regrets hearing about your recent experience with our Service Department. We understand the frustration it may have caused. Ensuring excellent customer service is among our top priorities, and it deeply saddens us to learn of your dissatisfaction. After thorough investigation with our Service Manager, Chris, we took additional steps to ensure your satisfaction. We conducted another oil change to double-check everything and ensured the coolant level was topped off. Despite conducting several test drives, we did not observe any instances of white smoke, making it challenging to confirm any underlying issues. Should you feel for any reason that this matter remains unresolved, please don't hesitate to reach out to us directly. Thank you for bringing this to our attention.

July 28, 2023

Amazing team of individuals committed to providing superior customer service with honesty and integrity as core principles! Joanne (Internet Rep), German (Sales Mgr), David (Sales Rep) & Chris (GM Sal More

by BMK
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Del Rossi, German Konig, Nicole Daws
Jul 31, 2023 -

Matt Blatt Chrysler Dodge Jeep Ram responded

Thank you BMK!!! Joanne, German, David and Chris are rock stars!!!! Our Matt Blatt Team appreciates your kind words and 5 stars!!! Congratulations on your purchase and welcome to the Matt Blatt Family!!! 🚗🚗🚗

July 22, 2023

Left my car with these guys on 7/17, and as of yesterday no word about the problem. Stay away from Matt Blatt for service and purchase. They are the pits. To add to an already bad situation, I am a Pasto More

by Pastor Nate Goodson
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Rinko
Jul 25, 2023 -

Matt Blatt Chrysler Dodge Jeep Ram responded

We sincerely apologize for any inconvenience you experienced during your recent service visit with us. As a dealership, we strive to provide efficient and reliable service to all our customers, and we regret that we fell short of your expectations on this occasion. We understand the urgency of getting your car back on the road as soon as possible, especially considering your important role as a Pastor. Our service team is actively working to diagnose and address the issues with your vehicle. However, it seems that due to the lack of a prior appointment, there might have been some delay. We deeply regret any inconvenience this may have caused. Rest assured that we are actively looking into the matter, and Brian from our team has been in touch with you to discuss the progress. We are committed to finding a resolution promptly and ensuring that you are back on the road safely. If you have any further concerns or need any updates on your car's status, please don't hesitate to reach out to Brian or our service department directly. We value your patronage and will do our utmost to address your needs promptly and professionally. Once again, we apologize for the inconvenience and sincerely hope to have the opportunity to restore your trust in our services in the future.

June 16, 2023

This is the worst dealership I have ever dealt with! !!! They assured me the car had been serviced yet the module for my head light was blown they put a shady paint job on the car that literally peeled o More

by Michael brown
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Nicole Daws
Jul 27, 2023 -

Matt Blatt Chrysler Dodge Jeep Ram responded

We apologize for any inconvenience you've experienced and appreciate you bringing this matter to our attention. After reviewing your case with our team, it appears that you purchased the car in March, and June 16th, your sales rep left you a voicemail and reached you through text rep regarding issues with the vehicle. We take such concerns seriously and promptly offered to have the car inspected and address any problems. However, it seems that there might have been some miscommunication or difficulty in arranging the inspection, as you did not bring the vehicle in as suggested. We genuinely value our customers and want to ensure that they have a positive experience with us. We'd like to extend an invitation once again to have the vehicle inspected at our dealership, so we can address any issues and work towards a resolution. Our team is here to assist you, and we want to ensure that you're satisfied with your purchase. Please reach out to our sales department or any of our representatives, and we will do our best to resolve any concerns you have promptly.

February 27, 2023

Awful service, lazy and rude sales managers. I thoroughly enjoyed shopping here years ago but since the dealership has changed hands it appears to be going downhill quick. More

by ouseyshane
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Unknown
Feb 28, 2023 -

Matt Blatt Chrysler Dodge Jeep Ram responded

Hey Shane. We are very concerned with your experience and have tried to look into this further without any success. We are unable to locate the customer record under this name. We are surprised to hear this about our team. We are usually known for our great customer service and welcoming experience. Our manager would like to speak with you to learn more information about what happened and what we can do to fix the situation. Please give our manager, Christopher Haruch, a call at 267-708-6497. Thank you.

February 15, 2023

If I could rate lower I would. Anyone seeing this, please do not bring your car here or even think about bringing your car here. It will cause nothing but trouble and headaches. Ne More

by Patczerniak
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Hector
Mar 03, 2023 -

Matt Blatt Chrysler Dodge Jeep Ram responded

Hi Patrick! Our goal is to exceed expectations and it looks like we missed the mark on this one. We would love to have the opportunity to make this right. Please reach out to us at your earliest convenience at customerservice@mattblatt.com. Thank you for bringing this to our attention and we hope to have the opportunity to work with you in the future.

February 08, 2023

The agent that worked with me mr. Anthony haywood , was very professional and very Knowledgeable , over all he was more than a sales person I felt if I had known him for y More

by Boeing 747
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vinny Ingargiola
Feb 08, 2023 -

Boeing 747 responded

Mr. Anthony haywood was extremely helpful to me helping me making my decision on my new vehicle, he made me feel very comfortable and he explained everything so i would understand all of the terms and conditions, once again thank u Mr. Haywood for all of your help .

Feb 09, 2023 -

Matt Blatt Chrysler Dodge Jeep Ram responded

Hi Boeing 747! Thank you kind words! We agree Anthony is amazing!!! We are thrilled to hear that you had a 5 star experience with us! Congratulations on your purchase and welcome to the Matt Blatt Family!

Feb 27, 2023 -

Boeing 747 responded

The service that I received at matt blatt dealership was extremely very professional kind and the sales person mr. Anthony haywood was very professional and knowledgeable about my vehicle I chosen , for me it was a great experience and learning listen .

Feb 28, 2023 -

Matt Blatt Chrysler Dodge Jeep Ram responded

Boeing 747!!! Thank you Thank you!! Our Matt Blatt Team appreciate the 5 stars!! Please let us know if your need anything!

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