Mathews Ford Newark

We got a great deal on an awesome truck! I felt like there miscommunication that can be improved on. The first day was we started looking at a truck and we stated wanted a super duty and we wanted 0% AP there miscommunication that can be improved on. The first day was we started looking at a truck and we stated wanted a super duty and we wanted 0% APR, which we were initially told was available, then after having our credit run, we found out that the offer was for everything EXCEPT super duty trucks. After finding a used truck that would be our price range now that we discovered we wouldn't be getting the 0% APR, we found a used truck for sale at a dealership a few hours away. We agreed on the price, and the truck would be ready to go the next afternoon. That afternoon we came to pick up the truck, and were told it wasn't totally ready yet. That was fine, we were planning to wait a little bit for it anyways. After doing the paperwork, we were told the truck was ready. So as we drove off the lot, I noticed the gas tank was almost empty, even tho, during the negotiation, we agreed was supposed to be full, which after a phone call I was told that only new vehicles get a full tank of gas before they leave. Honestly, that's a pretty terrible business decision, and felt like a kick in the gut. At this point I started looking over everything. I had to replace the engine intake filter, cabin air filter, and completely fill the DEF tank. All in all, it cost me $103 to get the truck fixed. The next business day I had to bring in the truck to have the check engine light checked. After asking the used vehicle manager about why the filters were in need of replacement, he stated that the truck never made it through the shop to be checked out. I hope that whoever reads this can understand my frustrations. Overall, we are not unhappy with the truck, I just felt like we were not given the truth on many things. More

They gave me a fair trade in on my 07 Ford F150 for a 2011 Chevrolet Silverado best thing I done besides marrying my wife 2011 Chevrolet Silverado best thing I done besides marrying my wife More

I felt valued, appreciated, and was treated like I’m intelligent, not a dumb woman. I will return and will recommend Mathews to my friends. intelligent, not a dumb woman. I will return and will recommend Mathews to my friends. More

We always have an amazing experience at Matthews in Newark. Everyone is so helpful and nice. We have been leasing our cars from them for years. Newark. Everyone is so helpful and nice. We have been leasing our cars from them for years. More

Have not been impressed with the service so far! Actually very disappointing! Nobody has done any follow ups or checked in on our new vehicle. very disappointing! Nobody has done any follow ups or checked in on our new vehicle. More

I have always felt listened to. And that was true again with the new lease that I was able to fulfill with you all. Great with the new lease that I was able to fulfill with you all. Great More

I have to say everybody there is very kind Rick pipes did a wonderful job with us. I will recommend people to come and see him. a wonderful job with us. I will recommend people to come and see him. More

Purchasing my vehicle from Mathews Ford was a great experience, They made it easy from start to finish. I highly recommend the dealership. The sales and finance teams worked together to make it a excel experience, They made it easy from start to finish. I highly recommend the dealership. The sales and finance teams worked together to make it a excellent experience. More

I'm very disappointed with your dealership,,I bought my tahoe from you. I feel I was Lied too, to make the sale. I was told it had a good car fax..no damages..Drivers door had been repainted,,large dr sid tahoe from you. I feel I was Lied too, to make the sale. I was told it had a good car fax..no damages..Drivers door had been repainted,,large dr side back glass had been replaced...dash cracked badly..was told there was two sets of keys an key fobs,,called salesman several times..They hadn't found them...Really a bad way to do business...WILL NOT RECOMMEND YOUR DEALERSHIP TO ANYONE.... More

Service was excellent! Josh sold me my first truck a 2016 Ford F-150 Lariat edition and what a great choice! No issues at all, I will recommend and I can see myself coming back when I buy my wife a new car. Ford F-150 Lariat edition and what a great choice! No issues at all, I will recommend and I can see myself coming back when I buy my wife a new car. More