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Mathews Ford Marion Inc. - Service Center

Marion, OH

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329 Reviews

329 Reviews of Mathews Ford Marion Inc. - Service Center

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July 19, 2021

Jeremy was very helpful while my car was having problems. He wanted to make sure I knew that status of my car if there were any updates and wanted to get it to me in a timely manner. They gave me a 2 year wa More

by rivers01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy
July 16, 2021

Their customer service was excellent and I appreciated them dealing with the insurance company. The repair job looked perfect!! It looks brand new! I would highly recommend! More

by Kim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mel and Tim
July 16, 2021

Great customer service! Paid great attention to detail. Went the extra mile to get my vehicle back to the way it was before the accident. More

by drummer4life_ewp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Hale
July 16, 2021

They bent over backwards to go above and beyond to help me. All employees were friendly and polite. They stand behind their work and their word also. Bud B. More

by Bud
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Spencer Mathews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Service Department
July 14, 2021

Great work done in a timely manner I've dealt with this location several times even know I was not ecstatic with the outcomes every time overall they take care of their customers and make sure my work truc More

by Rjenschrjensch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Spencer Mathews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeramey in service
July 13, 2021

Satisfied with Service for the work they had to do Tremendous job I only have Ford service both my vehicles were there as far as I am concerned the best in town More

by richards.richards12richards.richards12@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Spencer Mathews
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 13, 2021

Friendly customer service, prompt repair and excellent work. There is a twenty five word minimum so I am continuing to type until I reach 25 More

by graham.chris051510
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Body shop
July 12, 2021

The guys in the service department are always rock solid! They treat me with respect and are very professional with my F-150 pickup truck. More

by retire1958
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I worked with the service department, Josh.
July 07, 2021

I feel that Jeremy and the Service department did excellent work and we’re very gracious and professional in all aspects I’ve been Getting service here for many years because of this . And I will con More

by Bobby. G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy service manager excellent person other
July 07, 2021

Said my 2nd key could not be programmed so really did nothing for me in the long run. Good news I didn't get charged for that nothing. Didn't wait to awfully long for that nothing More

by Jalee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Was not sales dept was service dept
Jul 09, 2021 -

Jalee responded

In 1992 I purchased my very 1st brand new car from Mathews. They helped me find insurance and go thru the loan process. I was 20 then. Loved that car. Now I met with a sales person a couple months ago but chose to buy my Ford elsewhere this time. However, when I asked questions and needed help figuring things out with this new vehicle, Mathews was willing, friendly and at least tried to help and it didn't cost me a dime. Unfortunately they were not able to program the spare key I found in the car.

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