Mathews Ford Marion Inc. - Service Center

Josh @ service was willing to schedule service for safety recall (20B41) on my 2020 F-350 diesel with 1,300 that's correct one thousand three hundred miles. My truck is seven (7) weeks in my possession. I a recall (20B41) on my 2020 F-350 diesel with 1,300 that's correct one thousand three hundred miles. My truck is seven (7) weeks in my possession. I asked about my "rusting lug nuts". I was informed that he would have to "look" at the them, take pictures and ask about possibly warranty thru Ford. I asked about any additional out standing service bulletins, and was told none existed. I contacted another Ford dealer about preforming safety recall work and was told no problem, I asked about any outstanding service bulletins and was told that four (4) existed all "simple" software updates. I asked about rusting lug nuts, after e-mailing pictures of each wheel, I was called back less then two hours and said the lug nuts would be replaced as well. It pains me to say that after purchasing my last four vehicles from Kevin. Mathews Ford has lost me as a customer due to how Josh in service treated me. More

I have bought both my cars from Ford. I have had them serviced at Ford. The severice department employees are always friendly and greet me by my name even if they are not the one who waits on me at firs serviced at Ford. The severice department employees are always friendly and greet me by my name even if they are not the one who waits on me at first. More

We pay $489 a month for this car and already are having problems with it. When i back up, it makes a grinding noise and the mechanic says it's NORMAL. That's NOT NORMAL!!! We can't afford to lose this car. problems with it. When i back up, it makes a grinding noise and the mechanic says it's NORMAL. That's NOT NORMAL!!! We can't afford to lose this car. We just bought it. I have to go back AGAIN, to get the knobs fixed for the automatic windows. I have tried to call Kelsie to get this issue addressed and wecan never get ahold of her.. I am NOT HAPPY WITH THE GRINDING NOISE. It needs to be addressed ASAP!!!...Your mechanic won't address it. But, he can get the other issues??? This car is brand New and should NOT have any issues; whatsoever!!! PLEASE help!!! He is friendly, but won't listen to us, in regards to the grinding noise; when we back up. We refuse to pay for y'alls mistake... More

Very pleased with the service Jeremy did amazing . I will always go there for work I would refer any and all peplum to them for care will always go there for work I would refer any and all peplum to them for care More

Jeremy Heizer is a very honest and out going person.He takes great care of his customers.Jerermy makes you feel like family.And he goes out his way to help you.Thank you Jeremy for doing a great job. takes great care of his customers.Jerermy makes you feel like family.And he goes out his way to help you.Thank you Jeremy for doing a great job. More

Jeremy Hites is positively phenomenal as Service Mgr. I was in and out within an hour for service and rotation. Jeremy always makes you feel like you’re important to the dealership. 5+ star rating! was in and out within an hour for service and rotation. Jeremy always makes you feel like you’re important to the dealership. 5+ star rating! More

My only complaint is that employees were not wearing their masks over their nose as they should or none at all while working on my car. Felt I needed to wipe down the inside before I drove it. their masks over their nose as they should or none at all while working on my car. Felt I needed to wipe down the inside before I drove it. More

Clean waiting area. Only problem i had was my handicapped placard was missing. When i left an stopped at store. But it was turned in the next day to BMV placard was missing. When i left an stopped at store. But it was turned in the next day to BMV More

Overall good service. Repair plan was adhered to. Price was what would be expected. I don't have anything else to say on this visit. Price was what would be expected. I don't have anything else to say on this visit. More

Great customer service. They are friendly and let you know up front if and what needs done. We have dealt with Mathews Ford for a long time and plan to continue. know up front if and what needs done. We have dealt with Mathews Ford for a long time and plan to continue. More