Mastria Volkswagen of Raynham

I had a great experience at Mastria VW. The staff were friendly, helpful, and very knowledgeable without being pushy — which I really appreciated. They answered all my questions and made su The staff were friendly, helpful, and very knowledgeable without being pushy — which I really appreciated. They answered all my questions and made sure I felt comfortable through the entire process. The only downside was how long it took to finalize everything — it ended up being hours from start to finish. Still, the team was patient and professional the whole time, and I’m really happy with my purchase. Overall, I’d definitely recommend Mastria VW if you’re looking for a fair, no-pressure car buying experience! More

Great experience buying a car and working with Hilton. He was knowledgable and eager to find me the answers to any questions I asked! He was knowledgable and eager to find me the answers to any questions I asked! More

The employees were friendly and helpful. Our salesman Derek Welch was honest and a wealth of knowledge especially when it came to the specific make of vehicle we purchased- Volvo. He knew th Our salesman Derek Welch was honest and a wealth of knowledge especially when it came to the specific make of vehicle we purchased- Volvo. He knew the car inside and out and shared tips and tricks. Would buy my next vehicle here! More

It was easy working with Mastria and Hilton. Definitely recommend purchasing a car from them. Definitely recommend purchasing a car from them. More

I recently purchased a car from Hilton, and I can’t say enough about how great the experience was! Hilton was incredibly helpful, patient, and knowledgeable, guiding me through the process with ease. His e enough about how great the experience was! Hilton was incredibly helpful, patient, and knowledgeable, guiding me through the process with ease. His expertise and genuine care made all the difference. Highly recommend working with him! More

Hilton was extremely helpful, kind and professional all the way through. He is the sole reason I’m giving a star in any capacity. I had a great experience until I didn’t, thanks to the finance manager. the way through. He is the sole reason I’m giving a star in any capacity. I had a great experience until I didn’t, thanks to the finance manager. I left after signing paperwork thinking to myself this place doesn’t feel like a normal dealership. The mask quickly came off when I decided to cancel my warranty add ons before picking up my new vehicle (which contractually I could do at any point). Walking into the finance managers office I was met with immediate hostility and pressure to change my mind. I was told “why would you make such a dumb decision when I just saved you all of this money?” For the record, when I’m spending money, I’m not saving money. Unfortunately his continued sales tactics of saying “you don’t think I know what I’m doing” ; “you better hope your engine doesn’t go” (the car is practically brand new with years of manufactures warranty still left on it) and “I hate watching people make dumb decisions” didn’t work on me. I would suggest in the future to provide logic as to why a customer should keep said warranties instead of a pathetic attempt at manipulation. I’ll give the benefit of the doubt and assume that he was REALLY worried about me and my car and not that this was going to affect his commission. I’ll leave Mastria with what he told me as I walked out the door, “best of luck with that.” More

The dealership is nothing, but I scam when they come to know that I am not taking finance from them. They did not send me any documents and after three days, they said they cannot sell the car out of state know that I am not taking finance from them. They did not send me any documents and after three days, they said they cannot sell the car out of state as they don’t have ANY logistic. There was no logistic involved because I was personally picking up the car. Be VERY AWARE before you do any deal with them, specially when you’re from out of state. AFTER THREE DAYS THIS IS THE MASSAGE I RECEIVED FROM THERE SALES MANAGER JAMES Hello James, here reaching out from Mastria VW, just following up on the Audi. Apologies for the delay; it has been a very busy two days in the office. I spoke with the management, and due to complications on the logistics of out-of-state purchases, a transaction out of state is not possible. I appreciate your interest in our vehicle, but unfortunately, we will not be able to move forward at this time. More

A good sale gone wrong. Josh Zion sold me a Volvo XC40. The sales experience on the premises was good, but the follow-up post-sale leaves me with a sour taste in my mouth. Josh Zion sold me a Volvo XC40. The sales experience on the premises was good, but the follow-up post-sale leaves me with a sour taste in my mouth. The vehicle was sold to me with one key, which, on the surface, may be slightly inconvenient but no more than that. Turns out, the Volvo Cars App does not pair to vehicles with a missing key for security reasons. This left me without important vehicle functionality like remote start, tracking, lock/unlock, and more. My sales representative is unwilling to cover cost of a new key despite the missing, promised, functionality! Quite frustrating. Additionally, the vehicle had the battery replaced, which is fine, but the dealer failed to disclose that this would reset the emissions computer and the vehicle would fail inspection unless it was driven a few hundred miles. That was a nice surprise when I went to have it inspected after purchase and it failed! I felt as though I tried to have an honest experience but I do not feel as though there was enough transparency in the purchase process, leaving me with frustrations after purchase. It is unlikely I would recommend this dealership based on my experience, which is a shame. I hope you have a better experience than I! More

Hilton, our salesman was extremely knowledgeable about the features and the software operation of the vehicle. He handled the sale with a professionalism rarely seen in auto dealerships. I would absolutel the features and the software operation of the vehicle. He handled the sale with a professionalism rarely seen in auto dealerships. I would absolutely buy another car from him. 5 stars More

I had previously left a review on my experience leasing my car three years ago. Today I went in to buy it and I have to say Luis Reyes gave a beyond exceptional service. I went in a bit confused about buyi my car three years ago. Today I went in to buy it and I have to say Luis Reyes gave a beyond exceptional service. I went in a bit confused about buying my lease since I never did it before and he walked me through every step of the way and beyond to make sure I was getting the best service I could. Between Luis and Mark, I couldn't ask to be in better hands. They even threw in a few extra perks as a thank you for being whith mastia. This dealership has been my beacon for the last probably 5 or 6 years after many disappointments at others. Their service and care is unbeatable. And those I have had the privilege of working with are exceptional in their knowledge and attention. Thank you again for everything and for being part of the team that keeps me coming back each time. Luis you are the best! More