Mastria Subaru

Wayne Groves and Mastria Subaru. What can I say? We had a fabulous buying experience. I can describe Wayne using words and phrases like fair, experienced, low pressure, informative, detailed, kind, helpfu a fabulous buying experience. I can describe Wayne using words and phrases like fair, experienced, low pressure, informative, detailed, kind, helpful, and frankly one easiest people to buy from in the auto sales profession. Let’s face it, buying a new car can be fun, but the worst part (aside from paying for it) is the sales person and their need to pressure you, call you constantly, or ignore the fact that you probably know what your own financial situation is and what you can afford and when. With Wayne and Mastria, we found that none of these concerns were valid. We started shopping months ago and met Wayne. He was helpful and informative. We test drove two cars, decided on the Forester and told him what we were looking for in terms of colors and style. We questioned him about buying a 2010 vs the 2011. At that time the 2011 Forester books were not yet available. Wayne called us when the books arrived. After picking up the 2011 book, we realized that the Forester would no longer be made in Newport Blue. We had fallen in love with that color. It now was a race to find a 2010 in Newport Blue with leather. Wayne realized how scarce these cars were (there were just 6 left in New England) and got right on it, securing this car from another dealer, giving us the fair price we asked for. Additionally we had a trade-in that was very FAIRLY assessed and valued by Mastria. As we finished up paperwork with David Geyer, who did a nice, informative job of laying out the options without pressure, we sat down to wait for our insurance company to finish it’s paperwork and then for Mastria to do the RMV paperwork. With the pressure off to sell, Wayne was just as nice and in fact there was no perceptible change in his demeanor as we made small talk during the wait. As sometimes happens, our insurance company was slow in faxing the required paperwork back to Mastria leaving us stranded 30 min from home with the impending arrival of the school bus. Wayne kindly suggested that we take our trade-in home and that he would bring the new car out to our house when the plates were on it. He arrived a couple of hours later, making me very happy that we didn’t try to wait it out at the dealership. This experience proved to us that you don’t need to go to sacrifice the positive buying experience by going to a high volume dealer. You can get the same deal at Mastria from people like Wayne. We would go back to Wayne and Mastria again. The buying experience was painless even when we had to hand over the money! We have been fans of the service department for years. They are the reason our 1999 Forester made it to over 150,000 miles effortlessly. More

Renato was very thorough in giving us a "tour" of the car, from bumper to bumper. He described the evolution of the styling and engine (as we already have an earlier-model outback). He made the experienc car, from bumper to bumper. He described the evolution of the styling and engine (as we already have an earlier-model outback). He made the experience fun and friendly, and as expeditious as possible. We feel like we have a good understanding of our new car, thanks to him, and are enjoying discovering even more about it. More

Mastria Subaru and Wayne Graves have made life easier for me! Less than a year ago I bought a 2010 Subaru Forrester from Mastria with Wayne as my salesman. The transaction was smooth and nearly painless. Non me! Less than a year ago I bought a 2010 Subaru Forrester from Mastria with Wayne as my salesman. The transaction was smooth and nearly painless. None of the back and forth haggling that so many dealerships are known for. Since I had a pretty good idea of what I was looking for I had a price in mindand I was sticking to it. The sticker price and my price were aways off but the discussion was painless because they don't do the back and forth dropping the price a couple of hundred dollars at a time. They were willing to meet my comfort level for the price of this great vehicle and I was so pleased with the experience I brought my son back when he needed a new "used" vehicle. My second purchase was just as smooth if not smoother. Due to a different mechanic's ignorance my son's 2003 WRX was irrevisably destroyed engine wise. With insurance check in hand I called Wayne and asked him to have an idea of what was available for my price range in a used vehicle for a 19 year old. I told him I only had a few days to find a car since my son was going to need one to start college within 3 days. He showed us 4 different choices (1 Ford and 3 Subaru's). Only the Ford's sticker was within our price range but the 3 Subaru's were a bit higher. I explained that I only wanted to spend a certain amount and I needed to stand firm on that amount. My son really liked one in particular, a 2007 Legacy. Mastria Subaru understood that building brand loyalty in a 19 year old was well worth meeting my price. Needless to say I have a very satisfied 19 year old driving a 2007 Legacy. Thank you Wayne and thank you Mastria Subaru. More

Mastria subaru has the best salesman I have ever seen. I bought a 09 Jeep liberty from Renato and he was VERY helpful and knowledgable. At first my husband and I were going to get a bmw and then we changed bought a 09 Jeep liberty from Renato and he was VERY helpful and knowledgable. At first my husband and I were going to get a bmw and then we changed our minds about it. After that Renato convinced us to look at the jeep and we ABSOLUTLY loved it. He is the BEST salesman I have ever dealt with. More

the salesman are really helpful. the are willing to help you out with any question you have. they make sure you know all about the car be for you test drive it and make it to help you out with any question you have. they make sure you know all about the car be for you test drive it and make it is the car that you want before you buy they do not want you to have a bad experience. More

Renato was charming, polite and extremely knowledgable about his Subaru product. He was very patient and understanding with us while negotiating the price of our new Outback and bent over backwards to ac about his Subaru product. He was very patient and understanding with us while negotiating the price of our new Outback and bent over backwards to accomodate us. Joe and I are very happy with the quality of the product and the price we paid for it. We hope to come back soon and buy another car from Renato for Joe. Rosemary Ferro More

It was a pleasure to buy my new Subaru at Matria Subaru. Questions, financing, trade-in, and service were all handled in a very professional and upbeat manner. Mr. Renato Pereira, the salesperson who negot Questions, financing, trade-in, and service were all handled in a very professional and upbeat manner. Mr. Renato Pereira, the salesperson who negotiated the sale, knows the Subaru automobile very well. He answered all questions and handled all aspects of the sale in a thorough and professional manner without being condescending. The entire staff, certainly including Mr. Pereira, is an excellent fit for anyone looking to make the best deal on an excellent product. More

I had a fanastic experience at Mastria from the moment I called on the phone to ask some preliminary questions to the moment I drove my new car away. Alex in sales was extremely informative and I never fel called on the phone to ask some preliminary questions to the moment I drove my new car away. Alex in sales was extremely informative and I never felt pressured to make a decision or purchase anything out of my comfort zone. Dave in financing worked very hard to get me the best deal possible and ensured that I had answers to all of my questions before I signed the paperwork. I would recommend Mastria Subaru to anyone and be confident that they would walk away as happy as I did. More

Every time I have visited the dealership, from the time I bought my new Subaru, to the last service/routine maintenance performed, everyone at Mastria has always been extremely helpful, courteous, and friend bought my new Subaru, to the last service/routine maintenance performed, everyone at Mastria has always been extremely helpful, courteous, and friendly. Sales was professional, and not pushy. Service has been excellent and fairly priced. I am a very happy customer. More

If you're looking for a new Subaru this is the place to go, and ask for Wayne! He was excellent, he was very friendly and absolutley no pressure at all. He educated us and let us know everything up front go, and ask for Wayne! He was excellent, he was very friendly and absolutley no pressure at all. He educated us and let us know everything up front and led us in the right direction. Ask for Wayne, he is no pressure and will find you a great deal!! He went the extra to get us exactly the dream car we wanted, he remained friendly and informative and helpful the whole time without any of the pressure go back and forth on pricing bologna for hours like the previous dealers we visited. All in all we recommend him to our family and friends and know if you go there and ask for him you'll get a great deal and do the same. More