Mastria Subaru

Bought a car 10 Months ago no issues with car.All three employees I worked with where very professional.Price I asked for car was honored no games involved.They worked around my schedule emailing me back 9 employees I worked with where very professional.Price I asked for car was honored no games involved.They worked around my schedule emailing me back 900-1000pm to answer questions,driving 40 plus miles to finish up paper work. More

By far the best Car buying experience I have ever had. Alex was very helpful and really hit my main points on the spot! he listened to exactly what I wanted and what my needs are. He worked in a timely ma Alex was very helpful and really hit my main points on the spot! he listened to exactly what I wanted and what my needs are. He worked in a timely manner and found me my perfect car! Thank you Alex and thank you Mastria crew! I will Definitely be seeing you for our next car Purchase! More

I have had my car serviced at Mastria Subaru for the last 5 years and recently purchased a used car from them. The sales rep I worked with was wonderful (Gerome). He was completely customer focused, without 5 years and recently purchased a used car from them. The sales rep I worked with was wonderful (Gerome). He was completely customer focused, without providing any pressure and was great with my kids! I have already recommended him to family and friends. Even after the sale of the car Gerome he has been available for questions and assistance with the car. More

We were very happy with the way Jerome worked with us every step of the way! Mastria worked hard to make sure we received a car that was in our price range and affordability. Charbel had all of the pap every step of the way! Mastria worked hard to make sure we received a car that was in our price range and affordability. Charbel had all of the paperwork ready to sign when we walked through the door. We would recommend Mastria. More

Alex located the model we wanted and delivered it on the requested date. Alex and the service department corrected a minor problem as soon as I brought it to their attention. The dealership Finance departm requested date. Alex and the service department corrected a minor problem as soon as I brought it to their attention. The dealership Finance department obtained for me a great rate and I got a great deal on an extended maintenance contract More

Both people I dealt with were very patient with me when I was deciding which dealership to go with. Mastria was willing to give me what I wanted in my car without going up in price. They were willing to ge was deciding which dealership to go with. Mastria was willing to give me what I wanted in my car without going up in price. They were willing to get the car I wanted if they did not have the color. Even now they are still very friendly and check in to see how things are going with the car even a year after. I drive almost an hour to get my car serviced at Mastria. There are dealerships closer to my house that i could have bought my Subaru but Mastria won me over. No regrets at all. Great place! Would recommend it to others. More

I was truly blown away by the customer service skills that was given by Alex and Charlie and the entire Mastria Subaru team in Raynham. They showed so much compassion and determination towards getting me that was given by Alex and Charlie and the entire Mastria Subaru team in Raynham. They showed so much compassion and determination towards getting me the car that I wanted and now have. I appreciated the honesty and quaility of my sale at Mastria Subaru. More

Here is what happened to me at Mastria Subaru on 11/13/2010 when I bought a 2011 Subaru Outback, my first new car. First, based on trust where nightmaire started. Mastria salesperson Mr. Bill Per 11/13/2010 when I bought a 2011 Subaru Outback, my first new car. First, based on trust where nightmaire started. Mastria salesperson Mr. Bill Perrine used the MSRP price as invoice price to start negotiate with me which I should not beleive at that time. He said he only earn a couple of hundred dollars from the destination fee. He even added a so called $100 mark down fee to make me believe him that he only earn a few hundred dollars for the deal. He did some calculation based on the fake invoice price on a paper which I never got the whole copy (When I asked for a copy, he only copied the bottom part which did not show the fake invoice price. I didn’t realize until later that he wanted to keep me away from the evidence). By doing this, he got more than $2500 out of my pocket comparing to the offer one of my friends got from another Subaru dealer. Secondly, my new car is missing two parts which supposed to have which costs me about 209$ (splash guard and safety bumper rear). Thirdly, Mr. Bill Perrine told me that my trade in car (an outback sedan) had a transmission problem which will bring down another 2000$ to its value. My car did not have this problem. Fourthly, Bill put 26487$ as my purchase price (was 26935$ in fact) in the form by deducting my trade in car value to keep the total amount same without notifying me before I signed the form. Maybe he wanted to make my purchase price look not that high to somebody or earn more commission fees from the trade car value or whatever…I don’t understand! Finally, Bill Perrine told me that my new car was covered by Mastria’s issurance for 72 hours before I got my new insurance so I could drive home the new car right away. Actually he let us to drive my new outback without a full coverage issurance on it. He was about to give me their police number (which doesn’t exist at all) when I called him the other day. You may want to ask me why I made so many mistakes with Mastria Subaru. It’s just because I gave them my trust as usual in my life, because Mr. Bill Perrine is the first person who cheated me thoroughly through the whole business. Mastria Subaru made a huge trap there which you are not easily aware of when you are being played by in their lobby for 3-4 hours. Cheating/misleading everywhere here and they will never answer you any questions!!! More

My husband and I had just started test driving vehicles for me to see what I might like when I replaced my 10 year old Camry. We only stopped at Mastria Subaru because it was across from a Toyota dealersh for me to see what I might like when I replaced my 10 year old Camry. We only stopped at Mastria Subaru because it was across from a Toyota dealership and next door to the Nissan store (I didn't know anything about Subaru prior to our visit). We were able to walk around the lot for a few minutes without being bothered, then Renato came over and introduced himself. He was very friendly and extremely knowledgeable about the vehicles, not the stereotypical car sales person at all. We took an Outback for a test drive. Renato took us over all terrain - bumpy roads, curvy roads, and the highway. He even offered to take us offroad. When we got back to the dealership, Renato let us take the car out again (so my husband could drive) while he stayed behind. When we returned, he let us leave the dealership to go test drive other vehicles without pressuring us. After driving Toyota & Nissan vehicles, I wanted to drive the Outback again so we returned to Mastria. Renato let us take the vehicle out again and when we returned, I knew I wanted an Outback. We weren't prepared to purchase anything at the time, and Renato let us leave again, but kept in touch. When it came time to negotiate the price, I was shocked at how smoothly it all went. Renato found the color I wanted and had it delivered within 24 hours. They gave me a very fair price for my Camry, presented a decent price for the Outback. The counter offer was met. Renato gave us a thorough tour of the new car, introduced us to the service team, and even showed us the garage. A couple of days later, he called to see if I was happy with the car. The best part of the whole experience is that I truly love the car! More

From the moment I walked into the dealership the staff was friendly, well-informed, not pushy, and accommodating. The price of the car was fair and the value of my trade-in was more than fair. The test dr was friendly, well-informed, not pushy, and accommodating. The price of the car was fair and the value of my trade-in was more than fair. The test drive sold the car. We were taken off-rode! Fun and fabulous. More