Mastria Kia

Awful Experience. WILL UPDATE REVIEW Excellent sales process, from the moment I walk through the door, to test driving the vehicle, to going over the salesy stuff. Then, sharp decline dow Excellent sales process, from the moment I walk through the door, to test driving the vehicle, to going over the salesy stuff. Then, sharp decline downhill. Accounting was already gone for the day (no big deal), so I needed to come in at a later date to sign paperwork. I got little/no communication from my sales person (who since no longer works there less than 30 days after my test drive), even after a few phone calls and texts from me. I get in, I sign a few documents, make my final payment, and drive off the lot. I went about doing a thorough check of the vehicle, based on my requirements and requests upon purchasing and test driving. Cabin Air Fiter - FILLED with pine needles, pollen, and other debris. Clearly not changed in the 25k miles since rolling off the lot Fluids - Maybe they were all fine, Oil was changed, but there was no windshield wiper fluid, and the coolant needed to be topped off. Scratches/Nicks Exterior - I asked for them all to be buffed/sandblasted/removed. They weren't. The day I picked up the vehicle, I brought the GM out to look, and he said he'd bring it back in and take care of as much as they could, he was very apologetic. Dealer Stickers/Plates - I asked for no decals, no plate holders...nothing. It was even written into my agreement. Behold....STICKERS. Passenger Side Mirror shell was cracked. After some rigamarole and massaging, they said, 'Of Course they'd replace it!' All in all, I was happy within 5 days of buying the vehicle. Here's where things really go bad. None of the above services have been fixed yet. I'm getting little communication from the dealership, they call me back in TWICE to do more paperwork, and still I'm driving a car with no registration, no inspection sticker, a broken mirror housing, and a slew of other small issues. I was told, 'Mirror is ordered, we're going to paint it.' A week later, 'Sorry, we ordered the wrong mirror.' A week later, 'Mirror's here, we're painting it tomorrow, you can come in in 2 days.' 4 Days later, 'Ya, sorry man, no mirror was ever ordered.' Now, I'm pissed. 22 Days since purchase, no registration, no sticker, no repairs, no 2nd detailing...nothing. All i'm getting it passed around to people, bounced back and forth, lies on the phone. Big issues. Fortunately, the actual only BIG ISSUE, is the lack of communication, responsibility, and diligence. I mean, it's a great car, great price, and it's not like it's NOT drive-able, I just want everything right... Finally, 24 days later, it sounds like everything is done. Dealership sounds like they made good, everything should be done, and I'm picking my car up in 2 hours. If it's not perfect and complete, I'll be back on DealerRater. All in all, staff was nice (but maybe not on top of things), service manager was excellent to speak with, Thomas in sales was always funny and nice (he wasn't my sales person, just an innocent bystander), and I'm happy with the vehicle. We'll see how it all shakes out! More

Great Service!! I had a great experience at Mastria Kia! From the first person I encountered as I walked around the lot looking at used cars to the closing with Mari I had a great experience at Mastria Kia! From the first person I encountered as I walked around the lot looking at used cars to the closing with Maria when I signed paperwork. Matthew showed me a care that I really liked but was a bit out of my price range. I looked at a few more and ended up back at Mastria Kia because I felt they were being honest with me about the car and what they could offer me for pricing. Other dealers were not so patient or friendly!! I made several calls to Matthew and the manager Bernard and was always greeted warmly on the phone and all my questions answered. More

Nice staff and no pressure Thomas was very helpful when purchasing my 2015 Kia Sorento. Rob was excellent making sure my car was thoroughly checked over and anything that neede Thomas was very helpful when purchasing my 2015 Kia Sorento. Rob was excellent making sure my car was thoroughly checked over and anything that needed attention was fixed. Maria in finance was great and very helpful. Everyone excellent to work with. More

Great Experience!! Great experience!!! Thomas my salesperson was very helpful and patient with me and made my overall experience very exciting, especially when you’re pu Great experience!!! Thomas my salesperson was very helpful and patient with me and made my overall experience very exciting, especially when you’re purchasing a new car!!! More

2019 Kia Sportage purchase Great experience, Matt salesman was not pushy, answered my questions and spent ample time with me test driving etc... the purchase process did not tak Great experience, Matt salesman was not pushy, answered my questions and spent ample time with me test driving etc... the purchase process did not take too long and dealership had good selection of vehicles More

Good Experience with Nice, Personable Staff We found the used car we wanted online and went in on a Thursday evening. Greeted by Dave who arranged the test drive and allowed us to take the car We found the used car we wanted online and went in on a Thursday evening. Greeted by Dave who arranged the test drive and allowed us to take the car the next morning to our mechanic. The car passed with flying colors. At that point Dave walked us through the process and made the experience simple with no stress. Due to Dave 's attention to detail we purchased the car that day. We are happy with our decision to buy, Dave is EXCELLENT~ More

5 stars is not enough! 5 stars is not enough to describe how this dealership is. From the sales people to the management to the service staff. Everyone is so friendly, kind 5 stars is not enough to describe how this dealership is. From the sales people to the management to the service staff. Everyone is so friendly, kind and professional. Ray Ng the sales manager was amazing. Bending over backwards to make a surprise for my daughters bday happen. Chad White my salesman drove to my work to have me sign the paperwork then on the day of delivery, drove the vehicle to my house with balloons to surprise my daughter. She was in total shock and completely happy with the vehicle. I felt so at ease and comfortable speaking to both Ray and Chad. If you are looking for a professional, courteous, and friendly sales staff, Masteia kia is the place you need to visit. More

Fabulous Buying Experience Had the most pleasant shopping experience of my life at Mastria Kia thanks to Ray, David and Lauren. I was in need of a vehicle very quickly. Ray emai Had the most pleasant shopping experience of my life at Mastria Kia thanks to Ray, David and Lauren. I was in need of a vehicle very quickly. Ray emailed with me to help narrow down my search to a 2018 Sportage that fit both my wish list and my budget. The next day David took me on a test drive and worked to finalize the deal. Within no time, Lauren had everything signed, sealed and delivered. Just a top notch group of folks. Definitely not the 'dreaded' car dealership experience of the past...so thank you for that! Patti More

Professionalism at its finest If I could give Mastria Kia 10 stars I would. Ray Ng and Chad White took excellent care of me. I felt like a friend rather than a customer. I can't fo If I could give Mastria Kia 10 stars I would. Ray Ng and Chad White took excellent care of me. I felt like a friend rather than a customer. I can't forget the finance manager Lauren Fitzgerald, she was such a pleasure to work with. They went above and beyond for me. The entire process from beginning to end was easy, fast and efficient. It couldn't have gone any better. I'm extremely happy with my new vehicle and it wouldn't have happened without them. All stars! More