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Master Chevrolet Cadillac

Aiken, SC

4.8
613 Reviews

3625 Richland Ave W

Aiken, SC

29801

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613 Reviews of Master Chevrolet Cadillac

September 20, 2021

My new Colorado with less than 3000 miles has been here over a week and I cannot get anyone in the service department to call me back. There customers service is horrible. More

by Dcpagefarms20
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Von , Justin Hartley, Darin Moseley, Travis Toole, Brooke Crutchfield, Alyson Johns, Porsha Cox
Sep 21, 2021 -

Master Chevrolet Cadillac responded

We apologize for your frustration. It is my understanding that Charles, our service director, has made contact with you and is working on a resolution for your vehicle. Wayne Morgan Master Chevrolet Cadillac

August 01, 2021

Worst rating I could give- I went and bought a used truck for my son that is in the military so he had something to drive in the rain and snow without messing up his new one, everything I was told that worke More

by Tracyclements8
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tech that stole my pistol, Will Schafer, Joe Mills
Aug 02, 2021 -

Master Chevrolet Cadillac responded

Your experience is not a typical experience with our dealerships. We work very hard to ensure our customer's are well taken care of as evidenced by us our offer to take care of a large portion of the cost. Stealing a gun out of someone's vehicle is a very serious allegation and our team would never touch a vehicle knowing that information and would have immediately informed the manager had a firearm been discovered. Items like fire arms should remain with the owner and never left in a vehicle in our possession. Kathy Hensley, Owner Master Automotive

Aug 02, 2021 -

Tracyclements8 responded

Large portion was $500 which was not told to me until a month later after the owner told me they would make it functional able, and after they messed with it and my husband picked it up because nothing had been fixed, it left him stranded two hours from home. It’s sitting in my yard because it won’t hardly run now. I accidentally left the firearm in the vehicle which is why I immediately called back, and your salesman admitted that he didn’t go remove it because theft was not usually a problem, I gave this dealership months to correct the issue by bringing it back for them to do nothing but keep my vehicle for months, I have every email and text from the owner and the salesman as proof.

Aug 02, 2021 -

Master Chevrolet Cadillac responded

My name is Will Schafer, and I have never heard of anything about a person leaving a firearm in a vehicle. I would certainly remember that. I’m happy to try to help and you can reach me at 706-855-9400.

Aug 02, 2021 -

Tracyclements8 responded

Talk to Joe he knows the whole story, he’s the one I called to remove the handgun and admitted to my husband he didn’t go get it when I called.

July 06, 2021

Clear and consistent communication. No hassle, no pressure pricing and worked with me to find appropriate discounts. They stocked a vehicle (2022 Bolt EV) that’s hard to come by in my area. More

by jchop
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Mills, Will Parrott
Jul 08, 2021 -

Master Chevrolet Cadillac responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, Will Schafer | Owner| wschafer@masterautomotive.com | 803-649-6236

May 15, 2021

Went to look at a vehicle I found online. Joe was very friendly, professional and knowledgeable. Joe made the buying process very easy. Definitely recommend Joe and Master Chevrolet. More

by jessicab38
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Mills, Will Parrott, Jason Francis
May 18, 2021 -

Master Chevrolet Cadillac responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Will Schafer | Owner| wschafer@masterautomotive.com | 803-649-6236

May 09, 2021

Came looking to trade in two vehicles for one new vehicle. Joe and Master Chevrolet took care of my wishes just as I wanted. Awsome job I'm very happy. Thank You More

by Dave
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Mills
May 10, 2021 -

Master Chevrolet Cadillac responded

Thank you so much for the nice review! We really appreciate this feedback and we'll be certain to share your compliments with Joe and the rest of the staff. We pride ourselves on offering high-quality customer service, and we're glad we were able to take care of you. It was our pleasure! Sincerely, Will Schafer | Owner| wschafer@masterautomotive.com | 803-649-6236

April 22, 2021

Joe worked with us to purchase our new vehicle and he was very helpful and professional. We appreciate it very much. Thank you for your help. More

by garyswanson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Mills, Will Parrott
Apr 26, 2021 -

Master Chevrolet Cadillac responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Will Schafer | Owner| wschafer@masterautomotive.com | 803-649-6236

April 19, 2021

Had a great experience!! They went above and beyond!! Josh was my salesman and he was awesome!! This was my first nee car buying experience and I’m glad I chose them! More

by ETalbert
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Parrott, Josh Stowe
Apr 21, 2021 -

Master Chevrolet Cadillac responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Will Schafer | Owner| wschafer@masterautomotive.com | 803-649-6236

April 10, 2021

We are very satisfied with our buying experience at Master Chevrolet Cadillac. Travis was friendly and professional. He listened to our requests and suggested Cadillac models that we might like. We t More

by The Welkers
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis White
Apr 13, 2021 -

Master Chevrolet Cadillac responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, Will Schafer | Owner| wschafer@masterautomotive.com | 803-649-6236

April 05, 2021

Oh my gosh, Master Chevrolet Cadillac is absolutely awesome! Joe Mills was phenomenal!! We had a wonderful experience. We love our Chevy Blazer! Thank you, thank you, thank you so much!! Barbie Sirico More

by barbie102896
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Mills
Apr 07, 2021 -

Master Chevrolet Cadillac responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Sincerely, Will Schafer | Owner| wschafer@masterautomotive.com | 803-649-6236

February 26, 2021

My Experience Getting a newer car really was a smooth deal, Joe was super great, and yes we will tell our friends about Master Chevrolet Cadillac. Thanks. More

by beckybooburch24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Mills
Mar 02, 2021 -

Master Chevrolet Cadillac responded

Becky, thank you for your kind words and congratulations on your new car! We are very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. Enjoy your new car! Sincerely, Will Schafer | Owner| wschafer@masterautomotive.com | 803-649-6236

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