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Massey Cadillac of South Orlando - Service Center

Orlando, FL

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49 Reviews

49 Reviews of Massey Cadillac of South Orlando - Service Center

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August 23, 2017

The BEST of the BEST!!! Mike is one of the BEST Service Managers that I have had the pleasure of dealing with. Briana who answers the phone is a major asset to Massey. She is More

by Grand Slam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben
August 17, 2017

Awesome service Douglas is as always awesome! Called with short notice of service, and he squeezed me know for the next day. Will always recommend. Thanks Doug. More

by sergio prieto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Douglas Smith
August 17, 2017

Service department is the best. Matt in Service was fantastic as always. You service department always treats us as "part of the family" and it brings us back any time we need anyth More

by djhatch31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt
August 04, 2017

Very helpful The staff were very helpful and generous. They kept me informed about what was going on and even got me a loaner car fatherly quick. More

by Duma643
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob
August 04, 2017

Mark excellent road service Mark with road service was excellent in every way! He is very professional and helps in any way he can. I think he is awesome! More

by Jean123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark
July 30, 2017

Excellent customer service!!! The service department was very clean & friendly. They keep you updated ,on the status of your vehicle. Mr. Lucky was very knowledgeable about my vehi More

by Betty Boo 77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Lucky
July 28, 2017

Always great service I usually receive prompt and efficient service at this dealership. I also expect that when I have a scheduled appointment. At my last visit, however, More

by Ann Raikes Hartley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Douglas
July 27, 2017

AWFUL SERVICE! Poor service! Dealership lacks professionalism and tact! The bottom line is, that now after going to the dealership several times and having a signifi More

by Al Garcia
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Management!
Jul 31, 2017 -

Massey Cadillac of South Orlando responded

Al, we are sorry to hear about this experience. We have spoken with the service manager and the GM, and we are currently working to get this issue resolved for you. We have been in contact with the dealership you purchased the vehicle from and have been working with you to hopefully get this experience turned around. If there is anything else you need, please do not hesitate to reach out to our GM, Bill Hull at 407-299-6161. -Your Massey Cadillac Team

July 26, 2017

Great services . The advisor clear to explain the repair needs to completed in the car. Thank you. The waiting time was normal and the facilities amazing. More

by tomascadi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mat
July 22, 2017

Exeellent Excellent Total Service - Personnel & Capability. All employees were very helpful and courteous as always. The work was very timely and the results w More

by Don O
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Pelphrey & Mike Chernow
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