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Massey Cadillac of South Orlando - Service Center
Orlando, FL
49 Reviews
49 Reviews of Massey Cadillac of South Orlando - Service Center
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October 31, 2017
Doug went the exra mile Needed linkage replaced in gear shift but the parts had to be ordered, thus my car had to be kept overnight. Doug would give me a call the following Needed linkage replaced in gear shift but the parts had to be ordered, thus my car had to be kept overnight. Doug would give me a call the following day when ready for pickup. He called me 1st thing the next morning saying he got the parts in late in the afternoon & the mechanic stayed to do the work. So instead of another day without my car I went right up and got my car. I so appreciated Doug going the extra mile! More
by Maureen Sirbu
Employees Worked With
Doug
October 27, 2017
Car Service - Get a 2nd Opinion I was informed my front lower control arm bushings were cracked. I had a friend (Auto Technician/Mechanic) check my vehicle and he confirmed they were I was informed my front lower control arm bushings were cracked. I had a friend (Auto Technician/Mechanic) check my vehicle and he confirmed they were not cracked and nothing was wrong with them. Needless to say I was totally surprised and to be honest, confused. Clearly I am not an auto expert, so I have to rely on those in the business. I was quoted a price of $2,200 to fix the unnecessary repair. I request that the appropriate Cadillac representative review and confirm if this is standard practice at your dealerships. More
by Ea1ji3x0$
Employees Worked With
Jake Luckeydoo
October 20, 2017
Car Service Very professional staff always looking for way to improve their service. They will not release your car until the service representative feel that se Very professional staff always looking for way to improve their service. They will not release your car until the service representative feel that service provide was 100% satisfactory More
by ponce4
Employees Worked With
Matt
October 16, 2017
We'll be back! New In area, First visit....towed in....needed new battery. Matthew in Service very helpful. Very nice Dealership. Great customer waiting area. New In area, First visit....towed in....needed new battery. Matthew in Service very helpful. Very nice Dealership. Great customer waiting area. We'll be back! More
by NancySRX
Employees Worked With
Matthew
October 12, 2017
Great Service Jake Luckeydoo is a great person and very helpful, also the service is great, quick and exactly on time like he told me, thanks Jake Jake Luckeydoo is a great person and very helpful, also the service is great, quick and exactly on time like he told me, thanks Jake More
by Cheapo
Employees Worked With
Jake Luckeydoo
October 10, 2017
Great Service I have been getting my car serviced since 2004 and no complaint. Last visit had appointment and got in and out sooner than expected. Matt Pelphrey i I have been getting my car serviced since 2004 and no complaint. Last visit had appointment and got in and out sooner than expected. Matt Pelphrey is great to work with. He is always pleasant and understands my needs and explains any service that needs to be done. Great job! More
by Sue
Employees Worked With
Matt Pelphrey
October 08, 2017
Awesome experience The reason I have leased my Cadillacs from this dealership is because of the service dept. I drive up for my appt and I am greeted by the service tech The reason I have leased my Cadillacs from this dealership is because of the service dept. I drive up for my appt and I am greeted by the service tech who uses my name without me telling him and gets my car serviced right away while I wait. That's how Cadillac owners should be treated! More
by pmathews
Employees Worked With
Service manager, I forgot his name,
September 26, 2017
GREAT EXPERIENCE, QUICK AND RESPONSIVE SERVICE We were leaving town in advance of Irma when a transmission alert popped up. We immediately drove to the service department with high hopes of a repa We were leaving town in advance of Irma when a transmission alert popped up. We immediately drove to the service department with high hopes of a repair, but very concerned that they would be booked and not able to take care of the problem quickly. The service manager took immediate action to get the vehicle in for repair and within 2 hours we were back on the road. I cannot say enough good things about their courtesy and rapid response......with service like this we will rethink the dealer we use for future Cadillac purchases. Thanks for all the great work. More
by hunterman
Employees Worked With
service manager
September 23, 2017
Excellent Doug and Mike are fantastic! Appointments are on time and I am back on the road in no time! Everything is as usual.....perfect! Thanks! Doug and Mike are fantastic! Appointments are on time and I am back on the road in no time! Everything is as usual.....perfect! Thanks! More
by BALTIMORE O228
Employees Worked With
Doug Mike
September 17, 2017
Keep up the good work !!! Matt is always willing to go above and beyond when it comes to customer service but sometimes the decisions above his pay grade will get in the way an Matt is always willing to go above and beyond when it comes to customer service but sometimes the decisions above his pay grade will get in the way and slow things down... More
by juancho
Employees Worked With
Matt P.
