Massey Cadillac of South Orlando

Poor customer service. Waiting 4 months for sun roof repair. Found new dings/dents on my car. Seems that they have been using my car for personal use. I smelled smoke and f Waiting 4 months for sun roof repair. Found new dings/dents on my car. Seems that they have been using my car for personal use. I smelled smoke and found paraphernalia in the back seat I found the mileage on my car increased despite I haven't been able to drive my car. They have hostage. Spoke to GM and all he did was offer me a new vehicle. I have lost all confidence in this Dealership More

We are extremely disappointed in our recent experience with Massey Cadillac regarding their trade-in pricing. We brought in our pristine BMW i7, in excellent condition with the highly sought-after Executi with Massey Cadillac regarding their trade-in pricing. We brought in our pristine BMW i7, in excellent condition with the highly sought-after Executive Package and low miles, only to be offered a trade-in value that was an astounding $37,000 below Kelley Blue Book (KBB). To make matters worse, the market is currently selling this vehicle higher than KBB suggests, making their offer even more unreasonable. As loyal customers who have purchased multiple Escalades from Massey Cadillac in the past, this experience was nothing short of shocking. The service and professionalism we previously received are nowhere to be found, leading us to believe that the dealership must have been acquired or is suffering from poor management. This is a far cry from the Massey Cadillac we once knew. Their lack of respect for loyal customers cost them not just one sale but two. We were prepared to purchase another vehicle for our son, who is turning 16, but their disregard for fair pricing and customer loyalty pushed us away. In stark contrast, Fields and AutoNation treat us with respect and know us by name because of the many vehicles we’ve purchased with them over the years. It’s clear Massey Cadillac didn’t value our business enough to make a reasonable offer or work to maintain the relationship. We’ll take our business elsewhere, to dealerships that appreciate and reward loyalty. More

Up front pricing, clear presentation of the cars features and benefits. Not pushy and very patient. and benefits. Not pushy and very patient. More

Mr. Lawrence was the nicest salesman , I ever met . I highly recommend him. He is such a kind hearted , man & he really went the extra , mile for us. I would buy a car from him , again in a heartbeat . highly recommend him. He is such a kind hearted , man & he really went the extra , mile for us. I would buy a car from him , again in a heartbeat . Met his bosses , too & Jose . They are extremely , nice , and professional . It starts at the top . This place rocks !!! More

Richard Green was very helpful with me and he’s willing to answer any questions I might have after leaving the dealer. I liked that. to answer any questions I might have after leaving the dealer. I liked that. More

I purchased a vehicle that I was told was inspected and I questioned a noise I heard while test driving it. The salesman stated it was from normal wear and tear. I had the vehicle inspected by another deale questioned a noise I heard while test driving it. The salesman stated it was from normal wear and tear. I had the vehicle inspected by another dealer the following day only to be told that it was a $4K fix that the dealer who sold me the vehicle didn't want to deal with before selling it. I reached back out to the dealership only to be giving the runaround by the used car manager after I asked for the inspection report for the vehicle. He stated I'll call you right back and 7 days later still no return phone call. Buyers beware. More

Went to purchase a used car and was unable to come to a agreement on payment. Left without vehicle..Next day being a Sunday (dealership closed)the general manager called me at home to discuss more options agreement on payment. Left without vehicle..Next day being a Sunday (dealership closed)the general manager called me at home to discuss more options. Very admirable. Good customer service. We'll see what transpires! More

My wife and I stopped at the dealership to see what was available with the XT-4 model. They didn’t have any in stock but said that should have one come in soon. We sat down and negotiated back and forth as available with the XT-4 model. They didn’t have any in stock but said that should have one come in soon. We sat down and negotiated back and forth as usually done. We finally came to an agreement with the help of the manager who was a great help. Within two weeks the car came in and now we are enjoying out new vehicle. More