Massey Cadillac of Orlando

I reached out to the General Manager Robert Moore as he I reached out to the General Manager Robert Moore as he suggested via his response to the review below. My two main concerns that impacted my decisi I reached out to the General Manager Robert Moore as he suggested via his response to the review below. My two main concerns that impacted my decision to purchase a car from Massey Cadillac were not addressed and resolved on a level you'd expect from a General Sales Manager. Those two main concerns were 1. What was the reason(s) the car had not sold yet?? And 2. What was the unexplained noise when starting the car. Upon my arrival at the dealship I asked Robert "why the car had not been sold?" With a clearly prerehersed reply he suggested that failed financing was the reason. The recently reduced pice of the car caught my attention, because it was now within my budget. When I started the car to test drive it again, it still had that same unexplained and uneasy noise that I questioned on the first visit. I decided to take the 2012 Acura MDX to the Acura dealership to get the pre purchase inspection. The report uncovered the outdated and expired timing belt, that were required to be changed at 100,000 miles had "Never" been changed, and the car is now at 140,000 miles. Also a few major oil seal leaks both totaling nearly $4,500 in major maintenance needed in order to operate the vehicle. You cannot go to a dealership to purchase a "PERFECT" " USED" car, I know, but $4,500 in major maintenance is not expected either. I suggested that either 1/2 of the $4,500 in repairs be deducted from the cost of of the car or they have the on-site mechanic do the repairs and I pay the offer price. But he was unwilling to do anything! The entire matter was disregarded.The dealership advertised that the car had gone through their multipoint inspection and to now uncover the clear and obvious needs of this car is total DECEPTION. His nonchalant response further showed that he was clearly aware of the major maintenance issues before I obtained the inspection report. This is why the car had not sold! In response to Robert's most recent Google review: the only thing he got right was the time lapse from my first visit until now was 3 weeks and not 2! Which is even more unsettling as to why the vehicle that they guaranteed me would be sold in a few days was still there "unsold?" As far as reducing the price for me! The car was reduced online because it had not sold! He offered me the same $500 off that the initial salesman did the only difference was that the price was now within my budget. So I was going to buy the car until I was reminded by that disturbing sound when starting the engine. So I took the car to the ACURA DEALERSHIP of course because is is an Acura MDX car. He allowed me go and spend extra money to get the inspection, all while knowing what would be reviled. I understand that dealers do this everyday, but advertising that the car had passed Massey's inspection is DECEPTIVE! More

I have bought my cars from Massey Cadillac because they are respectful and professional even in these uncertain times. They go above and beyond to explain the technology so it makes sense. are respectful and professional even in these uncertain times. They go above and beyond to explain the technology so it makes sense. More

Great and Outstanding service. Guys did amazing job, fast, convenient. I saw a huge difference compared other dealerships. Highly recommend for everyone. I hope everyone can provide same level of servic fast, convenient. I saw a huge difference compared other dealerships. Highly recommend for everyone. I hope everyone can provide same level of service! More

Once you visit this dealer you can tell why they are the number one rated dealer in Central Florida. Not only are their sales people professional and straightforward, their service department explains the i number one rated dealer in Central Florida. Not only are their sales people professional and straightforward, their service department explains the issues with the vehicle in plain English and will show you in person or via a teleconference. Definitely will lease our next Cadillac from them. More

Great dealership. Friendly service! Only dealership I will work with from now on. They were prompt and courteous and kept me informed throughout the process. will work with from now on. They were prompt and courteous and kept me informed throughout the process. More

I am always pleased with the service I receive. I would recommend them to anyone. If you need service call them and they will be happy to help you. recommend them to anyone. If you need service call them and they will be happy to help you. More

Service is no good had a problem with my back door not opening because it was hitting the moldings so they took the inside moldings off and told me the door works fine. so now I'm missing my back door mol opening because it was hitting the moldings so they took the inside moldings off and told me the door works fine. so now I'm missing my back door moldings. and I can't get them to fix it right. More