Massey Cadillac of Orlando

Extremely disappointed in the Massey team. Reached out to them regarding a 26 Blackwing last week. Was told it was available, in stock. I followed up a few times on the status and was to Reached out to them regarding a 26 Blackwing last week. Was told it was available, in stock. I followed up a few times on the status and was told was undergoing pre inspection since it had just been delivered I asked for a quote (Monday) which Brandon the new car sales manager sent, along with a follow up call for questions since it was an out of state purchase. I asked to put a deposit down and was told they would have the finance person call me. No call (Tuesday) from them so I called and they said “sorry, our sales manager will call you tonight.” No call that night. Wed they call back and I tell them nobody called me, I'm pushing to get the deal done and pay. They apologized and said somebody would call. No call all day (Wed) so I finally called back only to be told that they sold the car to a local guy. “Sorry.” I wasted 1 week trying to buy a car only to be mislead and ultimately screwed over. I had started moving funds and financing as well as looking at plane tickets to pick the car up on Friday. At least have the courtesy to call and say the car was sold, but just ghosting a customer is unacceptable on any level. If this is how they treat customers during the purchase process I can’t imagine what it’s like if you have an issue post sale. Massey left a bad taste in my mouth and definitely fit the stereotype of a typical dealership. Consider alternatives, especially if you are an out of state customer. More

I purchased a Ram 2500 from Massey Cadillac This truck is everything I was searching for ... Thank you for the smooth purchase experience! Les Martin Mabank, Texas is everything I was searching for ... Thank you for the smooth purchase experience! Les Martin Mabank, Texas More

Melinda and the team made it easy and fair for me. I would recommend them to friends and family. I would recommend them to friends and family. More

Massey Cadillac adds an unnecessary, worthless $1,200 Permaplate protection plan to the cost of the car that you can't refuse. AND they charge 3% for Credit Card down payments. I WANTED to split the DP o Permaplate protection plan to the cost of the car that you can't refuse. AND they charge 3% for Credit Card down payments. I WANTED to split the DP on my Delta Miles Card and the rest on my Debit.. It would have cost me $150. Mind you I just purchased another vehicle at MB of North Orlando in August and neither of those issues were realized. The only reason why I even gave 2 stars was Jake was great to work with. Incidently...had they not FORCED the overpriced Permaplate I would have definitely purchased the extended warranty. More

In fact, the service was decent and the staff were very helpful. I highly recommend this place. They helped me until I got what I wanted according to my budget, I never felt that they were bored or tired, helpful. I highly recommend this place. They helped me until I got what I wanted according to my budget, I never felt that they were bored or tired, even though my requests were not simple. Finally, I would like to recommend this place. More

The respect and the happiness is the number one reason I came back and close a deal. came back and close a deal. More

we went to go look at several vehicles CT4-V, Optiq-V Optiq luxury level 2, and the Vistiq, James took the time and showed my wife every vehicle she was interested in and different trim levels available Optiq luxury level 2, and the Vistiq, James took the time and showed my wife every vehicle she was interested in and different trim levels available, Jay the General Manager resolved an issue we had with the missing 2nd key and charger nothing to do with James and the buying process. would purchase again form north More

Really liked the car and staff was great to work with. Good variety and salesperson was very helpful. They followed up and made sure everything was good. Did everything they said they would. Good variety and salesperson was very helpful. They followed up and made sure everything was good. Did everything they said they would. More

Jay the General Manager is resolving this issue! We purchased a Cadillac on July 5, 2025. We have been unable to receive a title and tags after 2 months. Numerous phone calls and escalations have We purchased a Cadillac on July 5, 2025. We have been unable to receive a title and tags after 2 months. Numerous phone calls and escalations have been fruitless. We cannot drive the car and are still waiting. More

They were great, for the first time I went to a dealer and didn't feel like they were taking advantage of me! I recommend them! and didn't feel like they were taking advantage of me! I recommend them! More