Massey Cadillac of Orlando

Lounge and restroom several hundred feet from the sales floor. This is uncomfortable for a handicapped individual as I am to have to walk at long distance is to relieve myself. The furniture in the showroo floor. This is uncomfortable for a handicapped individual as I am to have to walk at long distance is to relieve myself. The furniture in the showroom is tacky junk nothing comfortable in the entire facility. More

we left with the memory seats not working, no connection to the Cadillac app, only sees my old one. owners manual and unable to get the garage door system to work. Guess i will have to figure out for mysel to the Cadillac app, only sees my old one. owners manual and unable to get the garage door system to work. Guess i will have to figure out for myself More

Friendly staff that was easy to work with. This was our second Escalade purchase and Melinda once again exceeded our expectations with her quick responses to all our questions. This was our second Escalade purchase and Melinda once again exceeded our expectations with her quick responses to all our questions. More

My Cadillac Salesman is Top rated Roosevelt, He understood the concerns that I had. Worked out with the best intentions for me. With his help I was able to drive out with a brand new 2025 Caddy. Fi understood the concerns that I had. Worked out with the best intentions for me. With his help I was able to drive out with a brand new 2025 Caddy. First time ever for me. I appreciate the extra help from finance dept too. 10 out of 10 ! More

We purchased a Cadillac XT4 and are extremely happy. Paul, our salesman was very professional and patient during the process.i would definitely recommend this dealership to others who are in the market Paul, our salesman was very professional and patient during the process.i would definitely recommend this dealership to others who are in the market for a nice car. The general manager took time to meet us and even took photos of myself & wife standing next to the car in the showroom. More

This was a fantastic experience overall. The dealership was clean and staff all friendly, everyone knew what they were doing and the negotiation went extremely quick. I got the exact Cadil The dealership was clean and staff all friendly, everyone knew what they were doing and the negotiation went extremely quick. I got the exact Cadillac I was looking for and I couldn't be any happier. Kudos to the team at Massey North, love the car and appreciate the expert follow-up after it was delivered. I'll be back for another one in a year or two. Karl Baugher More

Very cooperative and help full people are working there. More over, hard working and honest in their dealings. More over, hard working and honest in their dealings. More

The sales lady was professional and knowledgeable, however, the accounting department was late filing with state to issue title. however, the accounting department was late filing with state to issue title. More

This experience by far had to be the most complicating and un bearing car buying experience I’ve ever had. I found the perfect vehicle at the Cadillac dealership and decided I was going to purchase it wit and un bearing car buying experience I’ve ever had. I found the perfect vehicle at the Cadillac dealership and decided I was going to purchase it with my own financing where I was told they don’t do business with my credit union and that no matter how much money I put down on the vehicle that they would not be able to hold the vehicle for me even though they knew I was financing it through my credit union. The vehicle was delivered to me with less than a quarter tank of gas in it and needing washer fluid when they’re supposed to have done a 172 point inspection on the vehicle. I feel like I was stereotyped because I’m 35 years old and treated as if I could not purchase a Cadillac. I will not buy another vehicle from this Cadillac dealership. I will purchase my next vehicle somewhere else. When trying to contact someone over the phone each time I had to go thru 4 or 5 different people before you get to the right person even if you asked for that person name specifically. I will not recommend this dealership to any of my family or colleagues looking to purchase a new Cadillac. More

AJ was my sales person and was very attentive. Adjusted my settings in my new XT 4 to my preferences.Also, addressed any concerns and questions via text and by phone promptly. Adjusted my settings in my new XT 4 to my preferences.Also, addressed any concerns and questions via text and by phone promptly. More