Maserati of Washington

I had solidified a deal with Rafael Garcia in sales during the course of 8 days on a 2014 Audi RS5 that had been sitting at Maserati of Washington for over 5 months. We had discussed the trade in, appl during the course of 8 days on a 2014 Audi RS5 that had been sitting at Maserati of Washington for over 5 months. We had discussed the trade in, applied and got approval for financing, and they even rejected a security deposit to hold the car (I am over 9 hours away). To add insult to injury, a friend and I re-arranged our entire weekend as well as put new tires on my trade-in to make this deal happen. On Friday evening before leaving for a 9 hour road trip, I received a text that the car was sold. Upon calling the dealership, the GM, Khoa Tran, abruptly and unapologetically said, "We don't take deposits. It’s an unfortunate circumstance." What an unprofessional and unprecedentedly terrible way to do business. Not surprising as you can read it in numerous other negative reviews online as well. More

BEWARE of EXTREMELY UNETHICAL SALES PRACTICES! I helped my son solidify a deal with Rafael Garcia in sales during the course of an entire week on an Audi RS5 that had been sitting at their deal I helped my son solidify a deal with Rafael Garcia in sales during the course of an entire week on an Audi RS5 that had been sitting at their dealership for over 5 months. They discussed the trade in, had him apply for financing and even rejected a security deposit to hold the car (we are 9 hours away). To add insult to injury, my son and a friend re-arranged their entire weekend and put new tires on his trade in to make this deal happen. On Friday evening before leaving for a 9 hour road trip, he received a text that the car was "sold". Upon calling the dealership, the GM, Khoa Tran simply abruptly and unapologetically said, "We don't take deposits." What an unprofessional way to do business. Not surprising as you can read it in numerous other negative reviews online as well. DO NOT BUY from this money hungry dealership with a lack of character and integrity. We will be filing with the FTC, State Attorney Generals Office, BBB and Google as well. More

The mileage was not as advertised on the car. I was told human error occurred. The mileage was 4K over what was advertised. The car had major defects and they were not willing to repair the issues before human error occurred. The mileage was 4K over what was advertised. The car had major defects and they were not willing to repair the issues before the purchase of the Maserati. They decided not to sell me the car. I guess they will sell a defective car to someone else. They also told me the car had a bumper to bumper warranty! I offered full price no negotiation. I guess they want to keep their cars. I am not happy. I feel like I wasted my time. More

Terrific Maserati Service! I have used the Maserati service department since I bought the car new at that dealership about 11 years ago. During that time they have performed hig I have used the Maserati service department since I bought the car new at that dealership about 11 years ago. During that time they have performed high quality service and the car still looks and drives like a new car. In particular, BRIAN KENNEDY as my service advisor has been outstanding in reviewing the entire car, focusing on safety and performance and ensuring that the work is performed at a reasonable cost. HIGHLY RECOMMENDED. More

Great dealership I live in Las Vegas and this is my send car I am buying from Jonathan Branco. He is very proffesinal and I had great experience with him. Financial I live in Las Vegas and this is my send car I am buying from Jonathan Branco. He is very proffesinal and I had great experience with him. Financial Manager Steven Meyer is very easy to work with. More

Excellent service Picked up my new Maserati from this store, if you are in the market make sure you do business there. Ask for John Allgood or Tina Pho they are awesome Picked up my new Maserati from this store, if you are in the market make sure you do business there. Ask for John Allgood or Tina Pho they are awesome to work with ! Excellent service overall. More

Brian Kennedy is the best! Brian Kennedy at Maserati of Washington provided exceptional customer service, he was attentive to my concerns and needs no matter how small they were Brian Kennedy at Maserati of Washington provided exceptional customer service, he was attentive to my concerns and needs no matter how small they were. He kept me informed throughout the entire service process he made the hour+ drive to this dealership well worth it. I will be returning for all of my Maserati needs. Thanks again Brian!! More

Excellent Experience Having been in the car business in another life, I loath car shopping. In fact we've restricted ourselves mainly to Porsche because I still know a fe Having been in the car business in another life, I loath car shopping. In fact we've restricted ourselves mainly to Porsche because I still know a few people at the local dealer and we don't have to deal with product ignorant salespeople and pushy managers. My wife however loves Maserati so we wandered into MoW on a Saturday afternoon in T-shirts and jeans with a 6 yr old in tow and were met immediately by Chris (who as its turns out is the general manager - since when do they leave their offices?) He welcomed us warmly and invited us to look around. Being a Ferrari dealer there was plenty to look at so while I drooled over a 3 million dollar LaFerrari she made her way to the Levante GTS. After some relaxed browsing we were introduced to Luke. A polite, knowledgeable, enthusiastic young man who immediately put us at ease. After answering some questions about the car (he knew ABSOLUTELY EVERYTHING right down to the goofy Italian paint colors) he took us all for the best test ride of our lives. Apparently he's got some racing experience and was happy to demonstrate all 550 hp the car had to offer. Our kid had less fun at LEGO land! While we both loved the car my wife (who has really long legs) felt uncomfortable in the seat. Instead of trying to sell her on why she shouldn't worry about it, Luke patiently gathered the keys for every GTS on the lot just in case the seats fit differently. Sure enough the 4th car she sat in inexplicably had a bit more seat length (Italians cars I guess) and we sat down to write a deal. No nonsense, no back and forth. Kevin (sales manager) offered us a great trade figure and an hour later we were speeding home. In the month since our purchase Luke has called us twice. Once within 24 hours to see if we had any questions and just a few hours ago to see how we were enjoying the car. The salesperson that sold us the 7 month old Range Rover we traded (huge mistake - thanks LR Chantilly) never called us once. Class act Maserati of Washington ! More

Maserati Levante from Maserati of Washington. I recently bought Maserati Levante from Maserati of Washington. From the time we entered the show room we got very good feeling. Al made me and my fa I recently bought Maserati Levante from Maserati of Washington. From the time we entered the show room we got very good feeling. Al made me and my family members feel at home. Al took us for a test drive and explained features of Maserati Levante. We went for Levante test drive twice and Al let the car speak for itself, no cheesy sales pitches were made. I did not feel any pressure, which was definitely wonderful experience. Kevin, the manager was also very upfront, friendly, and helped make the experience very easy. Paperwork was also done very fast. I have purchased in past three vehicles but my buying experience of Maserati Levante from Maserati of Washington is the best. I recommend this dealership over the countless others I've been to in the past few months. If you're looking for a great car, and a great experience, Al is your man, and this dealership is for you. More