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Maserati of Long Island
Plainview, NY
26 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 26 reviews
June 03, 2025
Extremely Cautionary Experience at Maserati of Long Island – Proceed at Your Own Risk I feel compelled to share my troubling experience with the service department at Maserati of Long Island in the ho Island – Proceed at Your Own Risk I feel compelled to share my troubling experience with the service department at Maserati of Long Island in the hope that others will not have to go through what I did. I brought my Maserati Levante in for several issues: Routine maintenance Brake inspection Repairing the gas door An intermittent issue where one of the doors wouldn't stay closed after starting the car in very cold weather (a rare but repeatable issue) At the time, the vehicle was fully functional aside from the concerns mentioned. However, when I got the car back, it was nearly undrivable. Among the numerous new problems I encountered immediately after getting the vehicle back: Windows no longer open or close The phone will not connect Side mirrors are completely unresponsive The radio doesn't play at all The trunk won't open The dashboard now displays a “maintenance overdue” message at every start I want to stress that none of these issues existed when I brought the car in. The dealership claimed these problems were due to water damage, which I had never experienced or reported. To make matters worse, they refused to release the car until I paid the final bill with a certified check only — no credit cards or standard checks accepted. Despite my concerns, I paid nearly $10,000 in good faith, to service the vehicle. Yet to this day, I have no clear explanation of what was actually done to the car. Since the service, the condition of the car has deteriorated dramatically. I now question whether it was intentionally mishandled. I trusted Maserati of Long Island with a premium vehicle — and they returned it to me in a worse state than ever before. This experience has left me deeply disappointed and concerned. I hope this serves as a warning to others: be extremely careful when considering Maserati of Long Island for service or repair. More
by inamul212
Employees Worked With
Adam Romano
June 03, 2025
I recently brought my Maserati in for service at Maserati of Long Island and was thoroughly impressed. The level of professionalism and attention to detail was exceptional. My service advisor, Jennifer, was of Long Island and was thoroughly impressed. The level of professionalism and attention to detail was exceptional. My service advisor, Jennifer, was incredibly helpful, clearly explaining the work being done and keeping me updated throughout the process. The service was completed promptly and to the highest standards. This is the kind of premium service you expect for a Maserati, and they delivered. More
by Augie
Employees Worked With
June 01, 2025
I went in to get my duplicate key linked. Jenn was very prompt in doing the job and had my car washed within 45 minutes which I really appreciated as I had another appointment. Jenn was very prompt in doing the job and had my car washed within 45 minutes which I really appreciated as I had another appointment. More
by cecyanto
May 30, 2025
There Is Not Anything Better Then Dealing With A Professional Car Dealership. The Car Buying Process Can Be Very Stressful. This Was Not The Case With Andrew AT Maserati Of Long Island. I have Purc Professional Car Dealership. The Car Buying Process Can Be Very Stressful. This Was Not The Case With Andrew AT Maserati Of Long Island. I have Purchased Many Cars Over The Past 50 Yeats And This Purchase Was The Best Experience I Have Ever Had. I Credit Andrew And The Entire Staff Of Maserati Of Long Island. I Would Highly Recommend Maserati Of Long Island. More
by ekimynot
Employees Worked With
Andrew Silbert
April 30, 2025
Pleasant & efficient service from staff. Jen & Darlene are well informed and friendly to all customers Jen & Darlene are well informed and friendly to all customers More
by Wiremaven
April 23, 2025
I have had an Excellent service experience every time! Highly recommended for sales and service of your Maserati Highly recommended for sales and service of your Maserati More
by LOUSR22
Employees Worked With
March 02, 2025
Service associate was very helpful and conscientious. got service done timely. She was an excellent hire got service done timely. She was an excellent hire More
by Szdzazpz
February 20, 2025
Did a great job, and Darlene was a great help in communication and advising. Thank you communication and advising. Thank you More
by Acesup66
February 17, 2025
Our sales person, Justin, made everything easy. We walked in and picked out a car and left with a great deal and a beautiful vehicle. It was a pleasure. We walked in and picked out a car and left with a great deal and a beautiful vehicle. It was a pleasure. More
by JM
Employees Worked With
