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Maserati Jacksonville - Service Center

Jacksonville, FL

4.1
234 Reviews
Call Service Center (904) 578-7230

234 Reviews of Maserati Jacksonville - Service Center

Sort by
July 19, 2022

Everyone was polite and efficient. Service Mgr kept me updated. He even called to make sure everything was to my satisfaction. More

by Lee
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Craig Landry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 22, 2022 -

Maserati Jacksonville responded

Thank you, for sharing what awesome service you received from our team! Your kind words and a 5-star rating mean so much to us, and we hope to continue providing you great service for the years to come!

Jul 24, 2022 -

Lee responded

Great serviy

July 15, 2022

I will “never” set foot in your business for any service or purchase a vehicle ever. More

by jjv6126
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mick, Kyle McKenna
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Oct 06, 2022 -

Maserati Jacksonville responded

We are awfully sorry to see your 1-star review. Our goal is always to give our clients 100% satisfaction. Please feel free to reach out to me if you would like to discuss your experience further.

Oct 06, 2022 -

jjv6126 responded

I don’t think you are sorry, I think you got caught being lazy and inconsistent. Excuses.

July 05, 2022

Tony the new service representative in the Bentley division is giving 150% and I’m very happy with his customer service and knowledge today helping me figure something out. Bentley service. More

by Susan
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tony Escalante
Report | Print
Jul 06, 2022 -

Maserati Jacksonville responded

Thank you, Susan for sharing what awesome service you received from our team! Your kind words and a 5-star rating mean so much to us, and we hope to continue providing you great service for the years to come!

July 04, 2022

Very professional and courteous service. I was seen and my car was serviced in a very timely manner. More

by DRPEPIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Landry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Deven Abbott, Tony Escalante
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Jul 05, 2022 -

Maserati Jacksonville responded

Thank you for sharing what awesome service you received from our team! Your kind words and a 5-star rating mean so much to us, and we hope to continue providing you great service for the years to come!

July 02, 2022

Mr Landry was great to work with I appreciate his follow up. I wasn’t happy about my AC going out within 4 years. This was a disappointment, and to top it off I had to pay. My wife has a Mercedes’ and she h More

by FELIX.CASTILLO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Landry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 06, 2022 -

Maserati Jacksonville responded

Thank you for the review and kind words, Felix! We are pleased to hear about your experience, and look forward to working with you again in the future.

June 15, 2022

Fabulous customer service and attention to detail. Everyone at the dealership is super helpful and knowledgeable More

by tompetersonjr64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle McKenna
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Jun 22, 2022 -

Maserati Jacksonville responded

We appreciate your kind feedback about your service and thank you for taking the time to leave us a review! We look forward to seeing you again in the future.

June 07, 2022

Not very helpful to my needs I did not feel I was on a red carpet program More

by carljablonski50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony Escalante
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Jul 06, 2022 -

Maserati Jacksonville responded

Mr.Jablonski, It is really unfortunate that you didn't feel an excellent experience, as that is what we strive for. Your vehicle was towed in to us after hours on Saturday. We completed the work on your vehicle and had it delivered to your home the following day. We are always open to feedback so please feel free to let us know how was can do better by our customers. Wishing you all the best TJ Samhouri General Manager

June 02, 2022

Dealership called me to inform me of an IT error that they had so they never received my email request More

by harness-32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Leca
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Jun 10, 2022 -

Maserati Jacksonville responded

Mr.Harness, thank you for the 5-star review! I am so glad we were able to get in contact with you and help you with your parts request. We hope to continue to provide you great service for the years to come!

June 01, 2022

Always great service and work. Kyle was very helpful and kept me in the loop More

by REMYM1118
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Landry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle McKenna
Report | Print
Jun 02, 2022 -

Maserati Jacksonville responded

Thank you for the great review! We are so pleased to hear about your positive experience with our service team, and look forward to working with you again in the future.

June 01, 2022

Friendly, courteous, staff. Did the annual maintenance quickly and provided a good list of follow up actions. More

by NOVA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Landry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 02, 2022 -

Maserati Jacksonville responded

Thank you for the great review! We are so pleased to hear about your positive experience with our service team, and look forward to working with you again in the future.

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