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Maserati & Alfa Romeo Of Monmouth
Ocean Township, NJ
121 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 121 reviews
September 06, 2021
By far the worst customer service I’ve ever had. I contacted this dealer for information on two pickup trucks. They never called me back, Then I called back and spoke with Brian, He assisted that I do contacted this dealer for information on two pickup trucks. They never called me back, Then I called back and spoke with Brian, He assisted that I do a credit app over the phone, so then they ran my credit and instead of asking for a deposit for the trucks, he sold them instead. THEN he said he had one more truck like the ones I was interested in, I drove all the way down from South Jersey to take a look at it, I waited 40 minutes in the lobby and he never came out to introduce himself. This dealer clearly does not want my business. I feel used, and not appreciated, and disrespected. More
by Dtravers83
Employees Worked With
Brian
August 26, 2021
Service = Below average (they had 72 PSI pumped in on all of my 4 tires when I left with my new car. Manufacturer standard was at or below 36. I drove 100’s of miles over few days @72PSI until I found out. V of my 4 tires when I left with my new car. Manufacturer standard was at or below 36. I drove 100’s of miles over few days @72PSI until I found out. Very dangerous!!) Etiquettes = Exceptionally bad (have been yelled at or mansplained upon asking general questions. It’s a dealership culture as most of their staff comes across rude) Integrity / Professional Ethics = Shady (My price quote was significantly higher in person during new car pick-up vs. what they told me on phone. Renounced completely phone quote and didn’t even let me talk to the person I spoke over phone. After few weeks of owning the car, my brakes had an issue. When I called them they were very quick about quoting $200 diagnostic fee without considering that I just bought a new car and perhaps focus on my issue. They wanted me to be prepared to pay diagnostics fee. Almost felt like they didn’t want to address the issue) More
by Mac
Employees Worked With
Vanessa
August 17, 2021
Had a great experience with the staff. After several dealers not being able to finance finally Wilson and victor made it happen. Even the owner was polite and welcoming. The salesman Matt was awesome e dealers not being able to finance finally Wilson and victor made it happen. Even the owner was polite and welcoming. The salesman Matt was awesome even very good to my child. The staff answering calls are also very professional. While I was there it seemed the entire dealership was busy but made time fir me and my family. Recommend this dealer they were great. More
by chazjsharkey
Employees Worked With
Matt sales Wilson and victor finance Jennifer t dmv, Eric S
August 16, 2021
Purchased my 2nd car from Maserati & Alfa Romeo of Monmouth , again the guys went above and beyond to suit my family’s needs. Thank you Dairon, Wilson & Vic for another great experience! Monmouth , again the guys went above and beyond to suit my family’s needs. Thank you Dairon, Wilson & Vic for another great experience! More
by Jennick518
Employees Worked With
Dairon, Wilson, victor & Matt, Eric S
August 02, 2021
dairon dip was very professional, made me feel very comfortable buying my porsche, I wish more dealerships had people like him who go out of their way to give you the best deals possible. Thanks so muc comfortable buying my porsche, I wish more dealerships had people like him who go out of their way to give you the best deals possible. Thanks so much to all the people at maserati of monmouth! Highly recommend if you want a nice car, their inventory updates every day, a lot of nice cars coming in and out of there. More
by th.a.cole77
Employees Worked With
dairon dip
July 23, 2021
wonderful experience buying a car from this dealership. The staff there is incredible when it comes to customer service! every 5 minutes i had someone working there ask me if they could get me anything to The staff there is incredible when it comes to customer service! every 5 minutes i had someone working there ask me if they could get me anything to drink or even get me a snack while I wait. My sales rep Bryan was outstanding with the service he provided. Extremely polite and patient when it came down to answering all my questions and concerns. Vic, my finance guy, was very polite and easy to work with as well. He explained everything that was in the paperwork and answered all my questions as well. I will be bringing in friends and family to do business here as well. Hope to see you guys again for my next vehicle!! More
by brandon1221
Employees Worked With
Bryan Vargas
July 03, 2021
I had a great experience here! I love my new car, everyone was so kind and I got a great deal also! Would highly recommend to friends and family. everyone was so kind and I got a great deal also! Would highly recommend to friends and family. More
by Jennick518
Employees Worked With
Wilson, , Eric S
