Maserati & Alfa Romeo Of Monmouth

I took delivery of a recent, low mileage used C300. It was an online purchase so I depended on the integrity of the dealership. They seemed forthcoming with the video walk around, seeming to alleviate It was an online purchase so I depended on the integrity of the dealership. They seemed forthcoming with the video walk around, seeming to alleviate my concerns. Upon delivery it was immediately obvious the video, and staff, had failed to disclose large tears in the upholstery and pillar liner that I had specifically asked about. Among the other defects: three of the four AMG wheels were cracked making it necessary to replace tires and all the wheels. The outer axle boot was torn requiring the front axle be replaced. Not counting the cosmetic defects in the upholstery/liner, expenses have exceeded $7,000 to bring the car to the condition represented by this dealership at the time of sale. I did purchase a warranty that should be covering at least some of these expenses but the dealership has never responded with my purchased warranty info, and has gone quiet on all attempts to follow up and reach resolution. My interactions with the dealership during the purchase process seemed positive. I still love the model car I bought. But the car I received is not as they depicted it to be. More

Can’t express how much I enjoyed my visit, I was attended right away and after purchasing my vehicle, my sales person introduced me to the service area and it’s friendly staff. Made me feel right at home. right away and after purchasing my vehicle, my sales person introduced me to the service area and it’s friendly staff. Made me feel right at home. More

Great collection of cars. Professional and caring at the same time. Will recommend to anyone!! Professional and caring at the same time. Will recommend to anyone!! More

zero stars if possible. maserati should be ashamed to have their name on this dealership. unprofessional, unorganized, thieves. the place has to be a front for a money laund maserati should be ashamed to have their name on this dealership. unprofessional, unorganized, thieves. the place has to be a front for a money laundering ring. more like a used car lot then a maserati dealership. stay far away from these criminals. More

Maserati of Monmouth has held my $1,000 deposit for over a month and are not returning it. . Near the beginning of Aug '24 I began talking to Jonas, the salesman, about buying several different cars. In a month and are not returning it. . Near the beginning of Aug '24 I began talking to Jonas, the salesman, about buying several different cars. In the mix I put down $1,000. On 8/13/24 I decided not to buy the vehicle and asked for my money back. Jonas tells me it's no problem and I should have my money after a few days. By 8/26/24, after having sent many messages and being ghosted, someone finally replies stating that Jonas doesn't exist and I need to call the dealership directly. The same day I talk to Marin in the finance dept. who claimed he would talk to the finance dept the following day and have the check next-day-aired then send me a tracking number. He never replied with the tracking number. On 9/5/24 - I reach out again because I still don't have a check and a woman says the talked to Marin and he had talked to the finance dept. (again) the day before (9/4/24). On 9/10/24 - I reach out again to ask about getting a tracking number for this check and am told that the finance dept was already notified. On 9/11/24 - I told them I would start sharing my experience if they didn't want to supply a tracking number letting me know the check is coming. They never replied so here we are. I will be writing a letter to the Attorney General of NJ as wekk as posting more reviews and contacting other agencies. This post will be updated if I ever get my money back so stay tuned.... More

Alfa Romeo of Monmouth is a quality auto dealer and service provider located at 807 NJ-35, Ocean Township, NJ. Zoltan, the Service Manager, is committed to providing premium and reliable customer servi service provider located at 807 NJ-35, Ocean Township, NJ. Zoltan, the Service Manager, is committed to providing premium and reliable customer service, when he says he will get things done for you, he means it. Mike, in parts, and the crew of technicians working on your car are a breath of fresh air, they work together with Zoltan, coordinated in a shared vision much like a finely tuned orchestra, resulting in a five-star performance, leaving your issues resolved and creating a truly positive auto service experience. Thank you all at Alfa Romeo of Monmouth. Joe Signorelli More

Where do I begin! !! Terrible communication, unprofessional and loves to dodge customers calls. The females answering the phones will not answer my calls, instead they !! Terrible communication, unprofessional and loves to dodge customers calls. The females answering the phones will not answer my calls, instead they pick the phone up and forward my calls to somewhere else. I ordered a 20 Range Rover Evoque and completed the loan paperwork on 5/11/24. Waited and called the dealership about the vehicle not being delivered to me in Detroit, MI within that week. It took this dealership three weeks and lies to get it to me. Marco Racic and Marin Harwood refused to return my calls and answer my calls. I spoke to someone else there, Paul and he tried to fix the problem. I called today 5/24/24 to the dealership to speak with Eddie and of course no answer from him or a return call. DO NOT DO BUSINESS WITH MASERATI OF MONMOUTH!!!! YOU WILL BE DISAPPOINTED AND PISSED OFF. I am going to have a fraud/scam investigation opened on this dealership. More

Called in for 2 days trying to set things up. They ran my credit then sold the car to someone else. Total joke. Don't deal with these clowns They ran my credit then sold the car to someone else. Total joke. Don't deal with these clowns More