Maserati & Alfa Romeo Of Monmouth

This is the worst company I’ve ever dealt with. I purchased a car on 4.18.2025 from this company online from MN. I specifically asked for pictures of the vehicle and let him know that I wanted I purchased a car on 4.18.2025 from this company online from MN. I specifically asked for pictures of the vehicle and let him know that I wanted to be sure there were not any cosmetic issues prior to making the purchase. The sales manager sent me pictures that showed no cosmetic issues and assured me there were not any. The vehicle that I purchased was a 2020 VW Tiguan SEL, and that is how it was advertised on their website, as well as other sites they share their information with. After having to resign the paperwork 3 or 4 times due to errors on the sales managers end and also trying to sneak on GAP insurance, the car wasn’t shipped until 4.25.25. I received the car on 4.27.25 at 9:30 at night and as the person delivering it was documenting the delivery, I noticed scratches all over the hood. I waiting until the next morning when it was light out to look at the car to validate what I was seeing the night before, and noticed there were several cosmetic defects. Scratches all over the car, rust spots, passenger front door was bent, moonroof was rusty and damaged. Then I noticed that the trim level was not what was advertised, which that alone impacts the pricing of a vehicle, not to mention all of the other issues. Once I got in the car to drive it, the check engine light was on and there were 0 miles left in the gas tank. The tires were bald and the brakes were grinding. Needless to say, I was very unhappy because this is a complete misrepresentation of their vehicle and is not what I spent 18k on, so I reached out to the sales manager to let him now I needed the car to be returned. There were fees associated with the purchase and he refused to give me a breakdown of the pricing. He tried to argue with me about the trim level not being his fault and that it was the car that I saw online. After some back and forth, he agreed to take the car back and said he would have someone on their way to get it, would cancel/payoff the loan and would give me my 5k down payment back. This sales manager is one of the most unresponsive people I have ever had to deal with. This is now a week and a half after the car was delivered, the car was picked up on the 2nd and when I tried to start it, the battery was dead (another issue), the loan still not is not paid off and I have spoken with the bank twice about it and they have no record of the sales manager contacting them for the payoff information, and I do not have my money back. I need this loan paid off so I can purchase a vehicle, as well as my money back, but Chris Khan refuses to give me proof of my refund and proof that the payment was sent to the bank. This company sold me a car under fraudulent pretenses and misrepresented the state of the vehicle. Every time I call I end up talking to the same woman who refuses to let me work with anyone else. This guy should not have a job in sales and this company should have to compensate me for the issues this has caused. I now have to rent a car until they decide when they want to take care of the loan and my money and that is not an ok way to do business. In fact, it is illegal. More

I am revising my 5-star review after a frustrating experience with Maserati of Monmouth. To provide context, my significant other is a mechanic, and I have worked in long-haul transportation for over experience with Maserati of Monmouth. To provide context, my significant other is a mechanic, and I have worked in long-haul transportation for over a decade. On March 13th, I contacted Stephanie at Maserati of Monmouth about a used vehicle and arranged to pick it up at 9 AM on March 14th. I live 2 hours away and wanted a quick process. However, when I arrived, I was informed the car was at their other dealership, Freehold Mitsubishi, due to poor communication between their team. After waiting over 3 hours, we were driven to Freehold to test drive the car, during which the check engine light came on. We diagnosed the issue ourselves in their service bay, and they assured us the car would be repaired and delivered promptly. Isaiah was our sales person. He's also the owner's son. Despite being told the repairs would be expedited, by March 18th, I learned they hadn’t even ordered the necessary parts until that day—three full days after identifying the issue. After more delays and poor communication, the car was finally ready for pickup, but we arrived to find the tire light still on and the gas tank only half full—unacceptable for a purchased vehicle. We left after 8 PM, exhausted, after spending several days on this. This experience has been a huge waste of time, energy, and money. I will not recommend Maserati of Monmouth to anyone and will advise others to avoid this dealership due to their unprofessionalism and broken promises. More

I took delivery of a recent, low mileage used C300. It was an online purchase so I depended on the integrity of the dealership. They seemed forthcoming with the video walk around, seeming to alleviate It was an online purchase so I depended on the integrity of the dealership. They seemed forthcoming with the video walk around, seeming to alleviate my concerns. Upon delivery it was immediately obvious the video, and staff, had failed to disclose large tears in the upholstery and pillar liner that I had specifically asked about. Among the other defects: three of the four AMG wheels were cracked making it necessary to replace tires and all the wheels. The outer axle boot was torn requiring the front axle be replaced. Not counting the cosmetic defects in the upholstery/liner, expenses have exceeded $7,000 to bring the car to the condition represented by this dealership at the time of sale. I did purchase a warranty that should be covering at least some of these expenses but the dealership has never responded with my purchased warranty info, and has gone quiet on all attempts to follow up and reach resolution. My interactions with the dealership during the purchase process seemed positive. I still love the model car I bought. But the car I received is not as they depicted it to be. More

Can’t express how much I enjoyed my visit, I was attended right away and after purchasing my vehicle, my sales person introduced me to the service area and it’s friendly staff. Made me feel right at home. right away and after purchasing my vehicle, my sales person introduced me to the service area and it’s friendly staff. Made me feel right at home. More

Great collection of cars. Professional and caring at the same time. Will recommend to anyone!! Professional and caring at the same time. Will recommend to anyone!! More

zero stars if possible. maserati should be ashamed to have their name on this dealership. unprofessional, unorganized, thieves. the place has to be a front for a money laund maserati should be ashamed to have their name on this dealership. unprofessional, unorganized, thieves. the place has to be a front for a money laundering ring. more like a used car lot then a maserati dealership. stay far away from these criminals. More

Maserati of Monmouth has held my $1,000 deposit for over a month and are not returning it. . Near the beginning of Aug '24 I began talking to Jonas, the salesman, about buying several different cars. In a month and are not returning it. . Near the beginning of Aug '24 I began talking to Jonas, the salesman, about buying several different cars. In the mix I put down $1,000. On 8/13/24 I decided not to buy the vehicle and asked for my money back. Jonas tells me it's no problem and I should have my money after a few days. By 8/26/24, after having sent many messages and being ghosted, someone finally replies stating that Jonas doesn't exist and I need to call the dealership directly. The same day I talk to Marin in the finance dept. who claimed he would talk to the finance dept the following day and have the check next-day-aired then send me a tracking number. He never replied with the tracking number. On 9/5/24 - I reach out again because I still don't have a check and a woman says the talked to Marin and he had talked to the finance dept. (again) the day before (9/4/24). On 9/10/24 - I reach out again to ask about getting a tracking number for this check and am told that the finance dept was already notified. On 9/11/24 - I told them I would start sharing my experience if they didn't want to supply a tracking number letting me know the check is coming. They never replied so here we are. I will be writing a letter to the Attorney General of NJ as wekk as posting more reviews and contacting other agencies. This post will be updated if I ever get my money back so stay tuned.... More

Alfa Romeo of Monmouth is a quality auto dealer and service provider located at 807 NJ-35, Ocean Township, NJ. Zoltan, the Service Manager, is committed to providing premium and reliable customer servi service provider located at 807 NJ-35, Ocean Township, NJ. Zoltan, the Service Manager, is committed to providing premium and reliable customer service, when he says he will get things done for you, he means it. Mike, in parts, and the crew of technicians working on your car are a breath of fresh air, they work together with Zoltan, coordinated in a shared vision much like a finely tuned orchestra, resulting in a five-star performance, leaving your issues resolved and creating a truly positive auto service experience. Thank you all at Alfa Romeo of Monmouth. Joe Signorelli More

Where do I begin! !! Terrible communication, unprofessional and loves to dodge customers calls. The females answering the phones will not answer my calls, instead they !! Terrible communication, unprofessional and loves to dodge customers calls. The females answering the phones will not answer my calls, instead they pick the phone up and forward my calls to somewhere else. I ordered a 20 Range Rover Evoque and completed the loan paperwork on 5/11/24. Waited and called the dealership about the vehicle not being delivered to me in Detroit, MI within that week. It took this dealership three weeks and lies to get it to me. Marco Racic and Marin Harwood refused to return my calls and answer my calls. I spoke to someone else there, Paul and he tried to fix the problem. I called today 5/24/24 to the dealership to speak with Eddie and of course no answer from him or a return call. DO NOT DO BUSINESS WITH MASERATI OF MONMOUTH!!!! YOU WILL BE DISAPPOINTED AND PISSED OFF. I am going to have a fraud/scam investigation opened on this dealership. More

Called in for 2 days trying to set things up. They ran my credit then sold the car to someone else. Total joke. Don't deal with these clowns They ran my credit then sold the car to someone else. Total joke. Don't deal with these clowns More