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Marty's GMC - Service Center

Kingston, MA

4.6
960 Reviews

960 Reviews of Marty's GMC - Service Center

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January 23, 2020

Great customer service. Getting things done in a timely manner and on short notice. Courtesy of the service staff with keeping informed on things that need to be done. More

by sljaime04
Recommend Dealer
Yes
Employees Worked With
Connor in service , Derek Izzo
January 20, 2020

Great service and was kept up to date with what had to be done Brian did a great job along with the mechanic figuring out what was wrong with this older truck A+ More

by CHRIS@EXECLANDSCAPING.COM
Recommend Dealer
Yes
Employees Worked With
Brian Mello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian truck service and mechanic
January 20, 2020

Repair completed but too hard trying to explain issue to service manager. Showed recall paperwork but still didn’t initially understand what was needed. Thank you More

by RWHITNEY2469
Recommend Dealer
No
Employees Worked With
Michael
January 16, 2020

They installed a new tonneau cove for me that had been delayed due the supplier and holidays. They made the appointment work due to my schedule and let me use a courtesy vehicle. Everything went well and More

by MKEANEY
Recommend Dealer
Yes
Employees Worked With
Bill in Service
January 08, 2020

Excellent service and sales.The service department got my inspection sticker and a big bolt out of my brand new Yukon’s tire very quickly right after I bought it. More

by sunnysox
Recommend Dealer
Yes
Employees Worked With
Paul Malley
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 30, 2019

Friendly, Accommodating and Timely Service As always the service at Marty’s is top notch! Quick turn around and friendly staff. Always a great experience at Marty’s GMC in Kingston. More

by sljaime04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Izzo
December 13, 2019

Fixed the original problem but caused two others... Took my GMC Denali in to have the starter fixed. Cost $1200 which is high, but at least it works now. However, when I picked up the car, neither the More

by RM1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't recall the names
Dec 16, 2019 -

Marty's GMC responded

Ron, I am sorry that you have experienced these issues with your vehicle and that our employees did not address your concerns in a more positive manner. It is always a challenge when working on older, higher mileage vehicles that you may repair a problem and uncover another. In this case with an 11 year old vehicle with over 215,000 miles we repaired the concerns that you brought the vehicle in for, intermittent starting and loss of electrical power. These repairs triggered a need for the system to be reset. Our team should have picked up on these items. I don't think that there was any dishonesty in this case. Rather, I think our technician was embarrassed that he had not identified the camera and clock not operating properly. Regardless, while you may not come back know our door is always open and that your comments have been used to strengthen our processes. Best, Kevin Ihlefeld General Manager

December 11, 2019

Understanding the customer's point of view. I worked with Conner in the service department. I asked his a rather "touchy" question about costs of tires. He did not get defensive nor react, rath More

by PASTORBBWELCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Backman
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 09, 2019

As always Brian and Glenn to great care of us Whenever I go there Brian in service makes things easy to understand and patient but really knows his business on whatever job I need done and between More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian and Glen
December 09, 2019

Thanks Marty's. Always Can Count On You! Marty's was great in repairing my car and had a coupon to make things even less expensive! Thank you to all the service team that helped. More

by Byrnesie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Lenny Lima, Lisa Keohan, Derek Izzo, John Kesten
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