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Marty's GMC - Service Center

Kingston, MA

4.6
963 Reviews

963 Reviews of Marty's GMC - Service Center

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April 23, 2021

Michael was awesome to deal with. I purchased my first ever new GMC truck from Jim Parkas at Marty's in 1987 and have been doing business with them ever since! More

by MATT@MAFRAZIER.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael in service department is 10 star!!
April 22, 2021

In and out on time. Job completed, no issues. Getting the appointment was easy, dealer called to remind us of the apppintment the day before. Did everything right More

by Dpickett
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Device manager ??
April 22, 2021

Over all nice place to visit and to get your vehicle repaired. Very clean dealership and waiting room. Love the snacks and water they offer. More

by Louiealverjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Backman
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 20, 2021

Have been coming here for many years have never been disappointed. All my needs have been taken care of by friendly knowledgeable staff . Any problems have been quickly remedied. More

by LILSULLIVAN46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
April 16, 2021

Great service! Great price for my repair! Very happy I Came here for my interior repair. Part was cheaper than I had anticipated for sure! More

by airbell96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Malley
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 07, 2021

My only experience has been with the Service Department. And the service was abysmal. Calls not returned, impatience as I tried to explain the issues, etc. More

by Claudioronzitti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Dept
Apr 07, 2021 -

Marty's GMC responded

Claudio, I am sorry that we failed to meet your expectations when servicing your 2003 Sierra. I am also sorry to hear that we may not have returned your calls. We strive to provide extraordinary service to all of our customers and hope that, if the opportunity presents itself, that we can attempt to do a better job for you.

March 30, 2021

Marty's is a great dealership. They made my appointment to work for my convenience. Work was done in a prompt manner and they told me about what I should do next More

by BASSINWRENCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Whelan
March 30, 2021

It was my first time going to your service department and I found it confusing when you pull in, do I stay in my car, does someone come out to me, (other dealerships with similar drive ins come out to me) af More

by ETHERSEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul Malley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2021 -

Marty's GMC responded

Hello and thank you for your comments. I am sorry to hear that we failed to meet your expectations and found the service department confusing. We strive to provide extraordinary service to all of our customers and we will use your comments as an opportunity to improve in the future.

March 25, 2021

They were pleasant and did a great job. I waited for the oil change and tire rotation. I will definitely be coming back. Thanks so much. More

by nightmusiccMike Landers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service dept.
March 19, 2021

Making an appointment was very easy and everyone was pleasant to deal with. However, when my vehicle was completed there were oil drips staining the engine compartment and smudges all over the paint fro More

by Clolson08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service department
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