Martin's Pre Owned Auto Center

Big Joe was the highlight Joe was great. Honest, helpful, friendly. However it appeared by my third day there Joe was no longer working there. Now, when I went there to test dr Joe was great. Honest, helpful, friendly. However it appeared by my third day there Joe was no longer working there. Now, when I went there to test drive a smart car after I was done they asked me what they needed to do to get me to put a down payment down. I told them this model didn't come with heated seats, or a sound system, and I could get one with both those things for less with comparable mileage. They promised me $1000 sight unseen for my trade in, heated seats, and the sound system. When it came time to do the paperwork I decide I wouldn't push for the sound system, but I wasn't going to let go of the heated seats. I knew they would be expensive to get myself, and I wanted to choose my own radio. The day of the paperwork Joe took me for another test drive and explained the heated seats were going to be extremely expensive for them to get. After that ride Maureen, who promised me the seats, pulled me aside and told me they couldn't get them. Lie #1. Are they expensive, or are they impossible to get? I knew they could get them, but there was a lot going on and she promised as soon as they could get them they would. I figured I'd deal with it later. Mistake #2. (#1 was going here in the first pace). Lie #2 came when Eric tried to tell me Smartcars are the most stolen automobile in the US to try and get me to buy Gap insurance. I knew this was a bold faced lie and that toyotas and the like are the most stolen cars, but I let it slide as I was planning on getting gap insurance anyway and their offer was less than my bank's. Lie #3 was that they weren't going to be doing credit checks on my mom who was willing to co-sign for me. They did a few. They kept acting like giving me a grand for my trade in was doing me a favor, when Kelley Blue Book offered me $1300 the day before my first trip to the dealer. So I'm calling that lie #4. Well, before the car could pass inspection the check engine light came on. I was expected to drive the car an hour to the mercedes dealership to get repaired, drop it, leave it for who knows how long, then go back and get it. My wife and I are a one car family. There was no way I could do that just to save Martin's money on the repair. (the car was still under manufacturer's warranty so it would have been free to fix at the dealership). So I dropped the car back off at Martin's and they brought it in. I spoke with Mercedes several times over the few days they had my car and asked about the heated seats. They told me they don't sell the heated seats for smartcars, but there are plenty of aftermarket options to get what I wanted. When I was doing the final paperwork Eric and Maureen tried to convince me to omit the part where they still owed me heated seats. I wrote it in, and I'm glad I did as it looks like I'm going to explore other avenues of complaint to get my heated seats. They also pressured me to fill out these reviews while sitting in their office, which made it impossible to be honest the first time I wrote it. So take those 5 star reviews with a grain of salt. I have made a few phone calls about the heated seats without a single return call being made. As a result I changed this review, and I will continue to change other reviews and write new ones until I get a call back and some kind of date for the install of my seats. My advice? Stay as far away from this place as possible. They will lie to your face about everything to get you into a car. If they promise you something for your car in an effort to get your money, refuse to pick it up until it's installed. More

STESS FREE CAR BUYING EXPERIENCE!! Great experience!!! Maureen helped us with all the fine print so we could get the Jeep my husband and I wanted !! I highly recommend Martin's for Great experience!!! Maureen helped us with all the fine print so we could get the Jeep my husband and I wanted !! I highly recommend Martin's for your car buying needs!! More

Reliable Maureen was very helpful in finding me the exact car I wanted. Something did come up with the car after purchase but she fixed it immediately. Would r Maureen was very helpful in finding me the exact car I wanted. Something did come up with the car after purchase but she fixed it immediately. Would really reccomend and will be coming back. More

It was a comfortable atmosphere and enjoyed the experience! My rating was based on professionalism, atmosphere, and pricing. It was a pleasure meeting Maureen who assisted us through the buying. I love my new c My rating was based on professionalism, atmosphere, and pricing. It was a pleasure meeting Maureen who assisted us through the buying. I love my new car. Thank you! More

Don’t get rob, they’re professionals at it!!!!!!! The cars may be precertified but this car dealer is not, if you want to get taken advantage of this is the place to go!!!!please do you research befor The cars may be precertified but this car dealer is not, if you want to get taken advantage of this is the place to go!!!!please do you research before dealing with “MARTINS” they have a history, we just found out to late! More

Pleasant experience all around. Car shopping can be a stressful time, but we found no high pressure sales tactics here. Eric was friendly, attentive and responsive to our needs. Eric Car shopping can be a stressful time, but we found no high pressure sales tactics here. Eric was friendly, attentive and responsive to our needs. Eric worked with us in crafting a great deal that we were very pleased to accept. Thanks Eric! More

Very pleased with the whole experience. Maureen was greatt Was just happy with the service Maureen provided me picking g out a vehicle and preparing it to hand over to me also the help with the financial as Was just happy with the service Maureen provided me picking g out a vehicle and preparing it to hand over to me also the help with the financial aspect More

Very positive Maureen and everyone at Martins was very helpful and friendly. They treated me with respect and helped me buy a like new car with a deal I was comfor Maureen and everyone at Martins was very helpful and friendly. They treated me with respect and helped me buy a like new car with a deal I was comfortable with. The entire experience was completed in a few hours , without high pressure or stress. Over all my experience with Martins pre owned was very positive. If you are in the market for a pre owned car this is the place to go. More

Great experience Great people who listen to what you are looking for, and don't try to get you to get something you don't want. They make sure that you are happy with Great people who listen to what you are looking for, and don't try to get you to get something you don't want. They make sure that you are happy with the purchase you are making. More