Martin Main Line Honda - Service Center

I went in for service on my 2007 Pilot. After three hours I received a call that the strut needed to be replaced. Included in the price was supposed to be an alignment (which is standard any time you hours I received a call that the strut needed to be replaced. Included in the price was supposed to be an alignment (which is standard any time you replacement parts of the suspension and was noted so on the paperwork). However, the alignment wasn't done. I called the next morning and left a message for my service manager, Rudy, at 7:30. I waited until late morning and didn't receive a call so I tried the service department. For over an hour I kept getting voicemail. The live chat option was working, so I tried that (at 11:30). Andrew was very nice and took my information. I still hadn't heard from Rudy by 1:30 so I called back and was told they were waiting until he came back from lunch to give him the message. At that time, I told the person on the other end of the phone that I was going on a road trip over the weekend and I needed to get the alignment done since it is pulling to the right. It is now almost the end of the day and I still haven't received a call. Needless to say, I won't be visiting this dealership anytime soon once this issue is resolved. More

I was at this dealership a couple of weeks ago as I heard squeaking from my rear brakes and they were wearing out. I needed new brakes urgently. The service guy gave me a quote of 249.99 for rear brake squeaking from my rear brakes and they were wearing out. I needed new brakes urgently. The service guy gave me a quote of 249.99 for rear brakes. Had the work done, since I did not have any other option available. There's expensive, and then there is day light robbery. This goes beyond the second one. More

It is very hard to believe that American Honda still allows this dealership the right to sell its cars. Their tactics are not all above board and they haven't changed in years. allows this dealership the right to sell its cars. Their tactics are not all above board and they haven't changed in years. More

I was recently here to fulfill the requirements of a recall notice. It reminded me of why I try not to go here and stopped going a while ago when they broke a bolt that holds down my engine and didn't b recall notice. It reminded me of why I try not to go here and stopped going a while ago when they broke a bolt that holds down my engine and didn't bother to tell me. They also make up stuff that is wrong with your car ....and then if you choose not to have them fix it, they will see this in their computer the next time you go and they will tell you that the same thing is wrong and that you would not pass state inspection. Simple solution to that... I don't get my car inspected there under any circumstances. More

Got very competitive price on '08 Pre-certified Honda Odyssey during summer '11. During an early 1st snow a few months later, we noticed the rear defroster only worked at the top of the rear window and m Odyssey during summer '11. During an early 1st snow a few months later, we noticed the rear defroster only worked at the top of the rear window and made a service appointment. Steve's team concluded the defroster's grid had missing spots that would have been impossible to test during the summer. It was probably due to the original owner's magnet breaking down the connections. Although a pre-cert warranty does NOT cover this component, Steve followed through with a customer-first spirit and did the right thing by replacing the rear window. This is not always the case during these bottom line first times, so I appreciate him looking at the problem as if it was his car. Please keep up the great work! More

I bought a new 2008 Ridgeline from Main Line Honda. My experience with the salesman (Tony) was fine. When I was meeting with the Finance Manager, I requested a promotion that was to start the next mornin experience with the salesman (Tony) was fine. When I was meeting with the Finance Manager, I requested a promotion that was to start the next morning, 0.9% financing. The finance manager at first was unwilling to offer me the promotion and asked me how I knew about it? Actually, I found out from another Honda dealership trying to earn my business. Reluctantly, I was given the 0.9% financing. Now the real problem began..... I was talked into purchasing a third party extended warranty for 100k miles. I was never offered a Honda Care Warranty. I was told that this was the best warranty I could buy and that all Honda dealerships accept their "Easy Care" warranty. This has proven anything but easy! I have tried to take my Ridgeline to two different Honda dealerships and both do not accept "Easy Care" nor have they heard of it before. Now my salesman tells me that both dealerships are lying to me and they actually do take it. I now have over 90k miles on my truck and need warranty work, I am finding this warranty I purchased anything but "Easy". After further investigation, these dealership Owners have an interest (financially) in these third party warranties. I spoke directly with Honda America and they admit that most dealerships will try to sell these warranties because they make much more money selling them. I recently purchased a 2012 Odyssey (not from Main Line Honda). Needless to say, the Honda Care Warranty is the only extended warranty I will purchase, regardless of how hard the finance manager tries to talk me out of it. PLEASE...DO NOT PURCHASE THIRD PARTY GARBAGE WARRANTIES!!! More

My son had to climb out from behind the seatbelt becuase the seat belt was stuck. The service guy at the desk couldn't unlatch it either. I explained that this was the 2nd time it happened (we unlatched i the seat belt was stuck. The service guy at the desk couldn't unlatch it either. I explained that this was the 2nd time it happened (we unlatched it the first time after a lot of effort). I left the car for repair, and Steve (desk service guy) called 20 min later to tell me it was fixed - that the service person was able to unlatch it "in under 12 minutes". Steve didn't see a need to replace the seatbelt. After much arguing (including that if we'd gotten stuck in a flood during hurricane Irene, God forbid but we wouldn't have been able to get my son out), I finally had to threaten a lawsuit. Steve finally agreed to replace it, but even said that "if this was the first time, I'm not sure we'd replace it". What the %^*%&(??? They are an awful dealership. More