Martin Main Line Honda - Service Center

Service Department Review. My visit was on 07/08/2020. Strike 1- Service Manager Steve Bloomer emailed me coupons for the service center on May 6th, June 5th, and July 5th. I go to u 07/08/2020. Strike 1- Service Manager Steve Bloomer emailed me coupons for the service center on May 6th, June 5th, and July 5th. I go to use the coupon and every single employee, including the service manager, acted surprised and annoyed by me even presenting such a thing. Not one person knew about the emailed promotion. Corrado (service advisor) was arguing with the service manager in his office saying “it has your name on it” and proceeded to tell me it was “brand new” and that’s why no one knew about it. Three months of an email promotion and that is brand new? Don’t think so. Strike 2- I brought my car in to be serviced because my sun visor fell straight out of its place ( no fault of my own) and all the lights inside the car stopped working. I dropped off the car, explained what happened to the service advisor, and even sat inside the car and showed him that the lights did not work. They have my vehicle for over 24 hours, I pick the car and there is trash everywhere, the old sun visor part sitting on the seat, and the LIGHTS DONT WORK!! Yes, you read that right. A mechanic or auto technician at this service center installed a sun visor and didn’t even check if the light on the mirror worked properly. That didn’t even raise one slight question? Strike 3- I tell Corrado that the lights don’t work and he replies with a confused and annoyed look. He did not believe me so I actually had the recruit the first service advisor I spoke to. The two employees then continued to argue over who messed this up. Extremely professional, right? Corrado doesn’t care one bit about the mix up and does not try to make things right. Strike 4- Even after all of that not one employee had the decency to pull my car around and take out the trash. Nope, I pulled my car around myself from outside of the garage. (This is extremely bad and rare practice and have never experienced this in all of my years getting my cars serviced) Strike 5- I call the service manager Steve Bloomer and his lackadaisical attitude towards the situation made it easy to sever ties for good. Please don’t go here, you will have a headache from even just watching the xxxx show. I paid $105 for a sun visor and a the worst service I have ever experienced. More

Incompetence sqaured Wow, what an ordeal we are going through with Main Line Honda. We are a family with four children, so inconvenience with our Honda Odyssey minivan is Wow, what an ordeal we are going through with Main Line Honda. We are a family with four children, so inconvenience with our Honda Odyssey minivan is especially painful (being without a car temporarily, scheduling appointments, switching in and our car seats, etc.). Our tire light was on. They caught one issue but apparently, there was more than one tire with an issue so we needed to bring the car in again. We asked for a trailer hitch to be put on to have a bike rack. First we got a range of conflicting answers as to whether our minivan could have a trailer hitch (of course it can!), then the part was never ordered. Typical quotes for installing a trailer hitch range from $250-350 (about $150 for the part and the same amount for labor). But the Honda trailer hitch product itself (without labor) costs $402!!! We also have an issue with the sensor on one of our sliding doors so that the door doesn't close but, when it is about to close, it pops back open. We've brought the car in for that more than once and it still isn't fixed. We brought the car in one day at 9:30am, and we got called back at 5pm for a price quote when the service representative was leaving for the day and would not be in the next day. Other voice messages have gone unreturned. WOW! More