Martin Main Line Honda - Service Center

I have had very positive experiences at this location for the past five years, but I will not be going back after a service advisor failed to inform me that my service would be delayed for 5 hours. Beware of the past five years, but I will not be going back after a service advisor failed to inform me that my service would be delayed for 5 hours. Beware of David Murphy. He promised not to charge for a $350 part when he eventually checked in with me, as I had opted to have them install new brakes. The service took 2 hours longer than he estimated during this check-in, and David still charged me for the parts on the invoice! Once my vehicle was ready, David told me to “get some rest” when I questioned him about service costs. Moreover, David tried to act like he was doing a favor for me by replacing the air filters (it was the wrong type of filter) that were incorrectly installed by them last week. People make mistakes, but they refuse to accept responsibility for their actions and fulfill their promises. Negligent misrepresentation and fraud in the inducement at its finest. Absolutely disgusting that this employee still works there. More

A strong and proven store that works hard to make and create good deals for the customer/consumers satisfaction. Energetic. create good deals for the customer/consumers satisfaction. Energetic. More

Waited 2 hours to get a key fob and battery. Got home to find out that they never replaced the battery but charged me for it! Tried to call the service department to ask for the refund for the battery. Got find out that they never replaced the battery but charged me for it! Tried to call the service department to ask for the refund for the battery. Got hung up on 3 times. when it did ring(for 5 minutes), no one answered and phone automatically hung up. I am still trying to get my refund for the battery I never received! As for Mr. Sheldon Jackson, he was the only person who approached us to give us an update on what was going on. He also gave us a discount on our bill for the additional time we waited. More

Professional 👍🏾 knowledgeable 🙌🏾 People’s champ👌🏾 Haven’t had a problem that I’ve presented to Rudy Davis that he didn’t have an answer for , if he didn’t know personally.. he found out for me before Haven’t had a problem that I’ve presented to Rudy Davis that he didn’t have an answer for , if he didn’t know personally.. he found out for me before my departure 💪🏾 More

Great service org. Just brought my car in got a check up before a trip. One hour turnaround; great. Your service is a selling point. up before a trip. One hour turnaround; great. Your service is a selling point. More

Didn't want to write anything but had to put something here. Should be optional. Irritated that I need to write twenty five words. Feel like a high school assignment for a fourteen year older. here. Should be optional. Irritated that I need to write twenty five words. Feel like a high school assignment for a fourteen year older. More

Dennis had been very friendly and helpful with all my visits! He last helped me get parking sensors installed into my Honda CRV. He was very informative on the installation process and was able to answer visits! He last helped me get parking sensors installed into my Honda CRV. He was very informative on the installation process and was able to answer all my questions. When an issue came up that necessitated my car staying overnight he was quick in informing me and offering a car to use in the time being. I’m thankful for all his help! More