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64 Reviews of Martin Main Line Honda - Service Center
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July 06, 2022
I have had very positive experiences at this location for the past five years, but I will not be going back after a service advisor failed to inform me that my service would be delayed for 5 hours. Beware of the past five years, but I will not be going back after a service advisor failed to inform me that my service would be delayed for 5 hours. Beware of David Murphy. He promised not to charge for a $350 part when he eventually checked in with me, as I had opted to have them install new brakes. The service took 2 hours longer than he estimated during this check-in, and David still charged me for the parts on the invoice! Once my vehicle was ready, David told me to “get some rest” when I questioned him about service costs. Moreover, David tried to act like he was doing a favor for me by replacing the air filters (it was the wrong type of filter) that were incorrectly installed by them last week. People make mistakes, but they refuse to accept responsibility for their actions and fulfill their promises. Negligent misrepresentation and fraud in the inducement at its finest. Absolutely disgusting that this employee still works there. More
by hayleymans
Employees Worked With
David Murphy, Lucas Newman
December 03, 2021
A strong and proven store that works hard to make and create good deals for the customer/consumers satisfaction. Energetic. create good deals for the customer/consumers satisfaction. Energetic. More
by BLanc
Verified CustomerNovember 23, 2021
I brought my car here for a recall repair. I made an appointment weeks ahead and was told it would take 2hrs. Dropped it off at 9:00, waited there until 12:30 (when they said it would definitely be done appointment weeks ahead and was told it would take 2hrs. Dropped it off at 9:00, waited there until 12:30 (when they said it would definitely be done by). When I asked if it was ready I was told it would be at least another 2hours. I left. I will never return. More
by lbriand
October 12, 2021
Waited 2 hours to get a key fob and battery. Got home to find out that they never replaced the battery but charged me for it! Tried to call the service department to ask for the refund for the battery. Got find out that they never replaced the battery but charged me for it! Tried to call the service department to ask for the refund for the battery. Got hung up on 3 times. when it did ring(for 5 minutes), no one answered and phone automatically hung up. I am still trying to get my refund for the battery I never received! As for Mr. Sheldon Jackson, he was the only person who approached us to give us an update on what was going on. He also gave us a discount on our bill for the additional time we waited. More
by ann
Employees Worked With
September 10, 2021
Professional 👍🏾 knowledgeable 🙌🏾 People’s champ👌🏾 Haven’t had a problem that I’ve presented to Rudy Davis that he didn’t have an answer for , if he didn’t know personally.. he found out for me before Haven’t had a problem that I’ve presented to Rudy Davis that he didn’t have an answer for , if he didn’t know personally.. he found out for me before my departure 💪🏾 More
by Jaliyl
Employees Worked With
July 08, 2021
Great service org. Just brought my car in got a check up before a trip. One hour turnaround; great. Your service is a selling point. up before a trip. One hour turnaround; great. Your service is a selling point. More
by JSUPRENUK
April 23, 2021
Didn't want to write anything but had to put something here. Should be optional. Irritated that I need to write twenty five words. Feel like a high school assignment for a fourteen year older. here. Should be optional. Irritated that I need to write twenty five words. Feel like a high school assignment for a fourteen year older. More
by CARL.G.C.ROBBINS
October 15, 2020
Dennis had been very friendly and helpful with all my visits! He last helped me get parking sensors installed into my Honda CRV. He was very informative on the installation process and was able to answer visits! He last helped me get parking sensors installed into my Honda CRV. He was very informative on the installation process and was able to answer all my questions. When an issue came up that necessitated my car staying overnight he was quick in informing me and offering a car to use in the time being. I’m thankful for all his help! More
by KRISHIREDDY
October 03, 2020
Good night my name is Mrs. Grand-Pierre. Mr. Davis is really a good person and very nice he is really care for his job! really a good person and very nice he is really care for his job! More
by GRANDPIERREMARIE1
Employees Worked With
August 31, 2020
Unethical business practices and sub-standard service quality. I was quoted a total of $1000 to do various services on my 2017 Honda Accord via phone. When I showed up for service, they said it was quality. I was quoted a total of $1000 to do various services on my 2017 Honda Accord via phone. When I showed up for service, they said it was going to cost me $1100 for the same. When I highlighted that I was quoted $100 less over phone, the service representative overrode the higher prices with the original rates I was quoted over phone. He also took a note of my Costco discount code, which entitled me to a 15% discount on the service costs. He did not change the $1000 that he said would be honored and told me that the discount would be applied on the $1000 during checkout. Until this point, my experience was positive. What a nice bunch of people who are ready to honor their mistakes - I thought.... Enter Lucas Newman!!! Lucas was assigned as my Service Representative after I dropped my car off. I was told he would call me to finalize the costs to replace two tires. Lucas called me after a couple of hours to tell me it would cost $300 in total to replace the tires. I said great! That is what I was quoted when I called the first time too and I asked him to please go ahead. He made a comment before closing the call that there was some kind of dealership discount on the tires and he would not be able to apply Costco discount on top of it. He asked me if I was okay if he chose the discount that gave me the maximum savings for those two tires. I said yeah, since it made sense. All xxxx broke loose when I went to pickup my car after it was ready. Till now, I'm expecting my total invoice to be $1000 (before tax) and the Costco discount would've been applied to this $1000 - either partially or fully (depending on which discount code Lucas chose for the Tires). SURPRISE SURPRISE! The invoice was for $1100 (plus tax). Lucas then says, he diligently chose the dealership discount to get me the max discount of $100 and shows me the final invoice for $1000. Please note that this is the actual amount that I was quoted and was told would be honored by the first sales representative. Also, he misquotes that Costco members cannot be given more than $100 in discount, while the Costco Auto program clearly says it is upto $500 in savings! So basically, he invoiced me for $1100 without giving a rat's xxx about the rate commitment given by the first service representative in writing to me. He lied about the limit on discount he could offer for Costco members. And at the end of it all, was unapologetic and irresponsible when I called out his xx. I argued as much as I could but he kept repeating stuff like a broken record. You cannot convince somebody who pretends to be stupid. Plus, I was not comfortable staying within that small space in the dealership, with little room for safe social distancing. Had to leave after paying the wrong charges, hoping Costco would step in and resolve this. I've filed a complaint and waiting for resolution. If that doesn't work, will probably be looking at Better Business Bureau or something similar to escalate. Will post updates as things progress... NOTE: Irrespective of the billing stuff, the quality of service too appears to be poor. I had the brake fluid and brake pads replaced on all 4 wheels along with rotor resurfacing. And my brakes still feel loose with little/no improvement to their condition before the service. It appears that I paid for nothing after all. More
by Vignesh
Employees Worked With
Lucas Newman
