Martin Main Line Honda

Bought a used car there in December of 2023 -- also bought an extended warranty, as it was my daughter's first car. Within the first 12 months (and only 4,000 miles of driving), the car has been in the bought an extended warranty, as it was my daughter's first car. Within the first 12 months (and only 4,000 miles of driving), the car has been in the shop 3 times for a total of close to $10,000 in repairs. Tires, brakes, rotors, under carriage, radiator, etc. All things that should have lasted well beyond the first 4,000 miles. And despite having the extended warranty, I was told each time the issues are not covered. I called to speak to the GM -- Mike Freeman -- and said at the outset, "I'm assuming good intentions, but here's the situation." As I finished explaining, his response was, "I don't think we've done anything wrong -- what do you want me to do?" No apologies, no understanding, no effort to try and help a customer who bought a car in good faith. When I expressed that to him, that I felt he was not even trying to help, he said, "I've listened to you for 5 minutes and I don't know what you want me to do for you." I replied, "wow, thanks for giving me 5 minutes" and he hung up. Literally hung up on a customer after 5 minutes. And I never once raised my voice or said anything derogatory. Avoid this dealership at all costs. There are several other options on Lancaster on the Main Line who are willing to help and do right by their customers. He was combative right out of the gate and wanted to accept zero responsibility. I honestly would have been happy if he just offered a couple of oil changes or something commensurate, despite my almost $10K in repairs in the first year. But I didn't get that, or any offer to try and help; just a lot of combative attitude and then he rudely hung up on me. Again, avoid this dealership at all costs.. More

My purchase experience at Main Line Honda was excellent. I stopped by on a whim on a day off and they were more than willing to take me in right away to discuss a new vehicle. I was able to come to terms th I stopped by on a whim on a day off and they were more than willing to take me in right away to discuss a new vehicle. I was able to come to terms that were more than acceptable for financing the vehicle with your financing department and able to drive off the lot with my new vehicle, and with my old vehicle being taken of by them for trade-in. I highly recommend this dealer! More

Martin Mainline is a really great establishment with really nice workers. Would recommend this place to everyone really nice workers. Would recommend this place to everyone More

Dealership was professional and understood what we wanted Service is great and always and does a great job Service is great and always and does a great job More

Low pressure and efficient sales process, with good inventory. Found the car we wanted and got it that day. inventory. Found the car we wanted and got it that day. More

Excellent service! Friendly staff and smooth purchase experience once a price was agreed. Recommend dealership. Friendly staff and smooth purchase experience once a price was agreed. Recommend dealership. More

Awesome buying experience … easy and very informative discussion about features, test drove our Pilot & it sealed the deal. Hiep was superb, engaging and totally professional. Thanks Hiep!!! discussion about features, test drove our Pilot & it sealed the deal. Hiep was superb, engaging and totally professional. Thanks Hiep!!! More

It can be stressful when you’re purchasing a new car. At mainline Honda It was opposite that.My salesman,Heip made the experience stress-free,always willing to answer any question, even if I asked the sam At mainline Honda It was opposite that.My salesman,Heip made the experience stress-free,always willing to answer any question, even if I asked the same question twice. made a stressful situation rather enjoyable. More

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Excellent and went avove and beyond to support and guide me the whole way through the process with a my fast need to purchase a new car due to an accident and a total loss. Every detail and any time needed me the whole way through the process with a my fast need to purchase a new car due to an accident and a total loss. Every detail and any time needed was spent with me and each arra explained in full detail. A very calming experience, great demeanor and excellent customer service! Thank you and I am truly appreciative! More