Martin Kia - Service Center

1at service for my new Forte was great. The folks from check in to pickup couldn't have been more pleasant. Dropped it off, back in a few hours to pick up and all set to go. Thanks all. The folks from check in to pickup couldn't have been more pleasant. Dropped it off, back in a few hours to pick up and all set to go. Thanks all. More

Baye murphy. I had brought my kia into Martin kia for service the keyfob was not working and 2 days later they told me they needed to order a part. when I dropped I had brought my kia into Martin kia for service the keyfob was not working and 2 days later they told me they needed to order a part. when I dropped it off I had explained I had my motor swapped under warranty and every time I went over a speed bump I heard a weird noise since. it ended up taking over 24 days for them to fix the key issue and offered me no rental or anthing. they promised me 4 days and it took 24. when I go to pick up my car I was told I owe 160 for them checking out the noise. I spoke with a man who accused me of threatening him then got a manager named baye Murphy. he was completely unapologetic refused to do anything and tried to justify their every action. they kept telling me they are independent and not a kia dealer. he stated that kia won't pay so I had too. I would never come to this stealership again. I have owned many cars and been to many places and have never been treated this way before. please before you think of coming to this "independant" dealer take it to kia of Westchester or kia of Wilmington I promise you will thank me later More

One of the worst experience i am having i own kia ev9 2024 it's been a year i got it and sitting in Service center and body shop for close to 8 months no response from any one and no liablity.its a 75k c 2024 it's been a year i got it and sitting in Service center and body shop for close to 8 months no response from any one and no liablity.its a 75k car and evry month they take finance but 8 months of mental frustration and still no eta from any one.. More

Tried to set up appointment for first oil change over the phone.The lady told me three weeks my husband went online and scheduled for the same day. Then they reached out the next day and we explained what ha phone.The lady told me three weeks my husband went online and scheduled for the same day. Then they reached out the next day and we explained what happened.He said he looked at schedule and we got lucky because his scheduli also said three weeks.So went back on line and scheduled another appt for tomorrow and the next day .you guys are straight liars.doubt if they even changed oil. More

The girl that answered the phone listened, talked to the garage and relayed the message to make an appointment. She was very polite and courteous...A keeper. Great customer service is when someone looks garage and relayed the message to make an appointment. She was very polite and courteous...A keeper. Great customer service is when someone looks at you as you are talking. The phone can be stuck ........ Listen to the customers. Act like this customer is your Mother. After listening, restate what you heard the customer say. Then get the key and fill out the paperwork. Please don't not make the customer feel like you didn't hear what was said. Please don't say why did you buy the warranty. Save the BS. This customer is someone who paid $$$$$$ for a vehicle. They don't want to make an appointment and then have you say oh, you need to do this first. Really?????? I go to another garage where I can find the service I expect. More

I had a very major total lack of vital communication on service performed November 12 2020. My vehicle was inoperable stranding a family member. It shouldn’t have happened. Multiple requests to speak with service performed November 12 2020. My vehicle was inoperable stranding a family member. It shouldn’t have happened. Multiple requests to speak with the service manager ignored. Same for the General Manager. Pathetic. Ten years, three vehicles never a complaint and one huge mess up totally ignored without the decency of a return call. Goodbye to Martin Kia. Richard Callery More

pleasant surprise going to a dealership service center that didnt try to mark up what i needed done and charged me a fair price. everyone involved was very professional, from explaining in detail what was that didnt try to mark up what i needed done and charged me a fair price. everyone involved was very professional, from explaining in detail what was being done, to how the tests came back on my vehicle. i was almost shocked at how well the entire process was. thank you, i will be back and recommending you to other people More

Vernon acknowledged us immediately, introduced himself Vernon acknowledged us immediately, introduced himself to my wife and myself. Very knowledgeable on various vehicle's we ask questions on. Very rel Vernon acknowledged us immediately, introduced himself to my wife and myself. Very knowledgeable on various vehicle's we ask questions on. Very relax and comfortable and a delightful experience, highly recommend Martin to family and friends. Betty was very pleasant. More

Great experience! This is the first time I’ve bought a car and it didn’t take hours. The most pleasant experience ever! Vernon was so very helpful and made this a great This is the first time I’ve bought a car and it didn’t take hours. The most pleasant experience ever! Vernon was so very helpful and made this a great experience! Dealing with him, I’ll definitely buy my next car at Martin! More