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Martin Kia - Service Center
Newark, DE
12 Reviews
12 Reviews of Martin Kia - Service Center
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October 07, 2024
Just called to ask a question about a service and the young lady never identified herself, put me on hold for 7 mins. came back to the phone and told me I had an appointment already scheduled which I alr young lady never identified herself, put me on hold for 7 mins. came back to the phone and told me I had an appointment already scheduled which I already knew. Was not knowledgeable at all about my reason for calling. I asked is Stephanie was available and she never said I'll check or hold on, she immediately put me on hold with the music playing in my ear. Now Ann comes on the phone and she wasn't any better. I asked for Stephanie and she said she was with another customer. I told her the customer service was terrible and I would call back to speak with Stephanie or put my complaint on dealer rater. All I needed was one question answered. Looks like I'll be going elsewhere for service if they can't do any better than this. More
by mzdimples61
Employees Worked With
Only given the name Ann
February 07, 2023
Tried to set up appointment for first oil change over the phone.The lady told me three weeks my husband went online and scheduled for the same day. Then they reached out the next day and we explained what ha phone.The lady told me three weeks my husband went online and scheduled for the same day. Then they reached out the next day and we explained what happened.He said he looked at schedule and we got lucky because his scheduli also said three weeks.So went back on line and scheduled another appt for tomorrow and the next day .you guys are straight liars.doubt if they even changed oil. More
by doctordawn75
Employees Worked With
Jordan Guillory
February 04, 2021
The girl that answered the phone listened, talked to the garage and relayed the message to make an appointment. She was very polite and courteous...A keeper. Great customer service is when someone looks garage and relayed the message to make an appointment. She was very polite and courteous...A keeper. Great customer service is when someone looks at you as you are talking. The phone can be stuck ........ Listen to the customers. Act like this customer is your Mother. After listening, restate what you heard the customer say. Then get the key and fill out the paperwork. Please don't not make the customer feel like you didn't hear what was said. Please don't say why did you buy the warranty. Save the BS. This customer is someone who paid $$$$$$ for a vehicle. They don't want to make an appointment and then have you say oh, you need to do this first. Really?????? I go to another garage where I can find the service I expect. More
by BusyNan1
Employees Worked With
The man and woman in the evening
December 01, 2020
I had a very major total lack of vital communication on service performed November 12 2020. My vehicle was inoperable stranding a family member. It shouldn’t have happened. Multiple requests to speak with service performed November 12 2020. My vehicle was inoperable stranding a family member. It shouldn’t have happened. Multiple requests to speak with the service manager ignored. Same for the General Manager. Pathetic. Ten years, three vehicles never a complaint and one huge mess up totally ignored without the decency of a return call. Goodbye to Martin Kia. Richard Callery More
by Rich Callery
Employees Worked With
Al in service.
August 23, 2020
pleasant surprise going to a dealership service center that didnt try to mark up what i needed done and charged me a fair price. everyone involved was very professional, from explaining in detail what was that didnt try to mark up what i needed done and charged me a fair price. everyone involved was very professional, from explaining in detail what was being done, to how the tests came back on my vehicle. i was almost shocked at how well the entire process was. thank you, i will be back and recommending you to other people More
by ladyvigil
Employees Worked With
Jordan Guillory
January 26, 2020
Vernon acknowledged us immediately, introduced himself Vernon acknowledged us immediately, introduced himself to my wife and myself. Very knowledgeable on various vehicle's we ask questions on. Very rel Vernon acknowledged us immediately, introduced himself to my wife and myself. Very knowledgeable on various vehicle's we ask questions on. Very relax and comfortable and a delightful experience, highly recommend Martin to family and friends. Betty was very pleasant. More
by Ada
January 24, 2020
Great experience! This is the first time I’ve bought a car and it didn’t take hours. The most pleasant experience ever! Vernon was so very helpful and made this a great This is the first time I’ve bought a car and it didn’t take hours. The most pleasant experience ever! Vernon was so very helpful and made this a great experience! Dealing with him, I’ll definitely buy my next car at Martin! More
by Kaydavis922
March 23, 2019
Been a loyal customer since 2013 I have had the immense pleasure of working with Stephanie Matarese for the entirety I have been a customer since I bought my first vehicle years ago i I have had the immense pleasure of working with Stephanie Matarese for the entirety I have been a customer since I bought my first vehicle years ago in 2013. For the past 2 years I have also worked with Frank Harrison. If it wasn’t for the 2 best service managers in the industry and a great team behind them, Martin Kia would not be who they are which is A+. I love Stephanie - always straight with you and willing to bend over backwards to help. Will continue to use only Martin Kia for my vehicle’s needs. Keep up the great work! More
by Bruce
Employees Worked With
Stephanie Matarese, Frank Harrison
March 22, 2019
Refused warranty repair I dropped off my 2016 Kia Sorento for routine care and a warranty fix on a detached weatherstripping. They, 6 days later, told me the weatherstripping I dropped off my 2016 Kia Sorento for routine care and a warranty fix on a detached weatherstripping. They, 6 days later, told me the weatherstripping is not affecting the performance of the vehicle. Tell that to my family that hears the constant whistling. Then, they had the nerve to try and charge me for diagnosing NOTHING...the weatherstripping was pointed out upon arrival. Manager was rude and pointed to the service request claiming I had signed for NOTHING that was discusses with the service adviser. I was told not to buy my car there because their prices are high, but I just found out the real reason is uncaring, disinterested, ineffective, RUDE service. Never again. More
by John Young
Employees Worked With
an unnamed District Manager who summarily dismissed the claim without the courtesy to talk to the customer.
July 10, 2017
Kia service center Newark DE I was very disappointed a few years ago at a Nissan dealerships service manager when I took my sentra in for repair. He lied to me so therefore skepti I was very disappointed a few years ago at a Nissan dealerships service manager when I took my sentra in for repair. He lied to me so therefore skeptical when I realized my kia Sorento needed to go to the dealership for repair. I am very happy with results and professionalism of the Kia service crew. Thank you and I will be back. Recognition to Rachel, Stephanie, & mostly Frank Harris @ Newark DE location More
by Lois G.
Employees Worked With
Rachel, Stephanie, Frank Harris
