Martin Dodge Jeep Chrysler

I have reviewed this company once in November after supposedly having my solenoid replaced. They blamed everything on a employee who they fired right after I did my repairs who was also not the mechani supposedly having my solenoid replaced. They blamed everything on a employee who they fired right after I did my repairs who was also not the mechanic working on my car. I was charged 1387 dollars and my car was not repaired at all. I returned the car 3 days later and was told my alternator now needed replacing but was not bad or having issues when they performed a 200 dollar diagnosis 16 days prior. The car was on their lot for 14 of those days. I took my car back to them on 4 separate occasions for the original issue which was high RPMs and low speed on my Chrysler 200. The 4th time they had my car for 9 days and never called me nor did they fix, touch or test drive the vehicle (same as the prior 3 returns). I checked mileage at drop off and pick up. Every time they tried to convince me it was my tire bearing or my break light switch (both of which I replaced myself to prove it wasn't the issue causing high RPMs because that's stupid) I took my car to have the alternator repaired with another company where they performed an extensive diagnostic test for free (due to my horrible experience) which pulled the code for the Solenoid A they claimed to of replaced. I paid them 1600 to fix my car and they never even touched it. The lady that works there (who is not a mechanic) continually challenged my intelligence and insisted I was lying about the fact that my car was not fixed. All I wanted was the repairs I paid for. My car was clearly not repaired I have other people and another mechanic that drove and inspected my car also have another diagnostic test performed that shows the solenoid code reading. I asked them to give me the old part and they refused and stated that "if they said they fixed it, they did." I had to use Uber for almost 1 mth due to not having my vehicle. You haven't been able to drive the car more than 3-5 miles from home in the last 5 mths. I am now in the process of taking the matter to court as they refused to honor their dealership guarantee and fix the issue I paid 1600 dollars for for!!!! If you are a female take someone with you. If you're a black female just don't go!! These people pick and choose who they're going to rip off. I've had my car for 7 years and I have never ever went to have repairs and this happened anywhere else in Bowling green. I have no reason to lie. It's disheartening that this really happens to people and they don't give a xxxx about your financial situation. I literally spent my entire income for 3 weeks worked (3 weeks before Christmas with 3 children) to fix my car only to still be without it 5 months later. This is the worst experience I have ever had in my 38 years of life. How dare they treat people this way. More

Great service and done on time, service writer communicated with me about everything that was going on as it was happening. communicated with me about everything that was going on as it was happening. More

I have a great experience each and every time. The service staff is always exceptional The service staff is always exceptional More

Moe went above and beyond to help me with my problem. I believe he will be a big benefit for this dealership I believe he will be a big benefit for this dealership More

Very friendly and welcoming staff always in good mood and chatty. Clean facility and usually fast service. chatty. Clean facility and usually fast service. More

Great people to worked with and very accommodating to the customers. They always have a place for customers to wait for their cars in terms of the services been offered. customers. They always have a place for customers to wait for their cars in terms of the services been offered. More

Friendly people , they were always willing to answer my questions and never failed to call me back. Also Dell was awesome to work with as well!! questions and never failed to call me back. Also Dell was awesome to work with as well!! More

Service friendly, always willing to help in any way. They are very easy to work with! They are very easy to work with! More

Very helpful and explained all the things they were doing and that needed to be done. and that needed to be done. More

My problem is with appointment it’s not easy. Speaking with a foreign place unacceptable Speaking with a foreign place unacceptable More