Martin Dodge Jeep Chrysler

Negative I bought a car from Martin Kia 4 months ago. Granted I declined to PURCHASE a warranty on a 5 year old car and car was sold as is. However, I think it I bought a car from Martin Kia 4 months ago. Granted I declined to PURCHASE a warranty on a 5 year old car and car was sold as is. However, I think it is very poor practice to put a vehicle on the lot that is not in excellent running order!! Exactly one month in I took my car back to KIA because the service engine light came on. It was told to me that "it was just an old code that needed to be cleared"! Negative!! I had to have the vehicle towed back 3 mos later because it wouldn't stay running. It was sent over to dodge because it was a "used" vehicle. I was given an estimate of services needed that totaled over $1000 on a 5 yr old vehicle that I bought 4 mos ago. When I got my car back I was told "it didn't need everything we thought it did" which I'm thinking is great! NO! It says on my receipt that a complimentary "8 pt vehicle inspection was conducted" and that the car was driven, all codes cleared and up to factory specs. So I'm a happy camper and I leave...only for my car to continue doing exactly the same things it had been doing within less than a mile from the shop! Spitting, sputtering, wanting to die and not stay running! In the mean time I told them I was due for an oil change (which is supposed to be free for a year) and was told I would need to schedule that with KIA where I actually bought the vehicle. But hey "Martin Auto Plex" I guess I kinda thought they were all connected but obviously I got that wrong too! Anyway...I'm thinking ok...I had the vehicle towed because it wouldn't run. I would think in my experience one of the first things done in a shop when you have a car towed in would be to oh...check fluid levels...hmmm I obviously thought wrong on that too. So I'm not thinking about fluids as the issue...they fixed 1 of 3 things (oh and by the way...at least one of those codes was the same as "the old one that wasn't cleared at month one") I was told it needed so naturally I'm thinking well maybe it needed one of the other things after all! WRONG AGAIN! I took my car to another mechanic and he immediately checked my fluids FIRST...and it was 3 quarts low on oil...after being told "it was driven and running well, all codes were cleared, vehicle meets factory specs oh and that an 8 point complimentary vehicle inspection was done (which again, I would think includes checking fluids" oh and tires!! I have a bad tire sensor..."but that has to be fixed by the chevy dealer"! Oh and those codes...the other mechanic hooked it up to his machine FOR FREE...after I paid $100 diagnostic charge and low and behold the same codes for the stuff that wasn't fixed were still there! However, those codes were not what was making the car run so poorly! Needless to say I could have blown the motor and been screwed because of their negligence and my trust in a dealer that sell me a good car! Never again will I deal with "Martin" anything after being without a vehicle for a week and having to deal with all of this! Oh and lets discuss "REV Rewards" "FREE loaner car with major repair" well I guess $1000 worth of work doesn't constitute a major repair because I could not get a loaner. So you asked for a review...you got it!! I am extremely angry and disappointed and will let everyone I know to never go to "Martin Auto Plex" for anything!! So in conclusion…there are honest reputable mechanics in this world but I would not consider Martin Dodge service department to be honest or reputable!! And I guess I will just include all things Martin since I bought a five year old lemon thinking I was getting a decent used vehicle! Sincerely a disgusted “former” customer!!! More

Great customer service Very friendly and helpful! Maria Burchett is the absolute best! She personally stayed by side through the whole process. She was eager to answer all m Very friendly and helpful! Maria Burchett is the absolute best! She personally stayed by side through the whole process. She was eager to answer all my questions. More

Bought 2018 jeep wrangler. Bad wind noise in windshield. Can not get service manager to solve problem. Left vehicle with service department and service manager said all Jeeps have this problem. They didn' Can not get service manager to solve problem. Left vehicle with service department and service manager said all Jeeps have this problem. They didn't fix the problem. He did not seem concerned at all. He said he would call me as soon as he talked to his representative. It has been two weeks and I have not heard from anyone. More

Vacation 300 Worked a deal over the phone. Told them the numbers I was looking for. It was not a problem for them. Arrived at the dealership, in and out in about a Worked a deal over the phone. Told them the numbers I was looking for. It was not a problem for them. Arrived at the dealership, in and out in about a hour. WELL WORTH THE DRIVE. More

service with a smile Jessica, Service attendant did a great job with greeting me, getting me in and out. I had an appointment for a broke seat latch, they ordered the part Jessica, Service attendant did a great job with greeting me, getting me in and out. I had an appointment for a broke seat latch, they ordered the part (week), got me in and replaced the part. Appointment was at 10am and I had to be at work by 1:50pm. They got it done by 12pm, (Jessica) service attendant stayed to process paperwork for me (instead of just going to lunch) so I could go to work. Great service!! More

Everything was great. Did a great job on inspection and oil Everything was great. They did a great job inspecting my vehicle and doing an oil change. I would highly recommend Martin Dodge for service on your ve Everything was great. They did a great job inspecting my vehicle and doing an oil change. I would highly recommend Martin Dodge for service on your vehicle. More

19 Ram purchase Stopped by to browse around, was met by Selena. Checked out a few different models of trucks, with no sales pressure. Test drove one, came back talked Stopped by to browse around, was met by Selena. Checked out a few different models of trucks, with no sales pressure. Test drove one, came back talked about trade in and made a deal. They completed all paperwork quickly and smoothly. In and out within a couple of hours. Very pleased with this dealership and their staff. More

New car sales Took 5 hours to complete sale. Make sure you have everything in writing and broken down line by line. I thought I could trust them to be fair and ho Took 5 hours to complete sale. Make sure you have everything in writing and broken down line by line. I thought I could trust them to be fair and honest, that was not the case. I didn't double check all the quote numbers vs what was on contract, my fault due to being there all day... I never had sales and dealer to that before. More

Service department is horrible! They were never nice from the start. This was the first and the last time I will ever deal with Martin dodge in bowling green. I will drive to Glasgow They were never nice from the start. This was the first and the last time I will ever deal with Martin dodge in bowling green. I will drive to Glasgow before I ever deal with these people again! my Jeep was dropped off when they very first opened she said it would be finished by two. I call at one and they had only ran the diagnostic test on it told me it would be end of day before it was fixed. When I finally picked up and was handed my key I asked where is my vehicle was parked the lady looks at me and says I don’t know you’ll have to sound your alarm. I was highly upset with the customer service this place offered More

Service dept is terrible! Sales staff were great. The service dept. Is a joke. I got an appointment that they picked time and day. I get there and was told I didn't have an app Sales staff were great. The service dept. Is a joke. I got an appointment that they picked time and day. I get there and was told I didn't have an appointment so I showed them the reminder they sent to my email.I had to make a second round trip (60miles) dropped the truck off and was told it would be done by 2:00 pm. When I checked back they told me the guy that was going to do the work was on vacation so I would need to come back? Third trip for the same problem they finally said they had the leak in the sunroof fixed, THEY DIDN'T! 4th trip, dropped the truck off. They didn't contact me so I called them the next day. They hadn't even looked at it! I told them it is probablythe drain tube but They won't listen to the customer. More