Martin Dodge Jeep Chrysler

Communication Lacking, Personnel Constantly Changing Biggest complaint is how difficult it is to communicate with the service department. Always asked to go through a list of choices then put on hold for Biggest complaint is how difficult it is to communicate with the service department. Always asked to go through a list of choices then put on hold for several minutes before the wrong person answers and puts you on hold again. Finally it goes to voice mail which almost never gets replied. This dealer's service department has struggled for years, constantly changing personnel without sustained improvement. Makes me think the problem may be either related to ownership or to policies imposed by Chrysler. More

Buyer beware! Changed the offer at time of purchase. I had negotiated a trade with Mark Harrer via email and phone calls over multiple days. The offer email came that said I was approved through xxxxx b I had negotiated a trade with Mark Harrer via email and phone calls over multiple days. The offer email came that said I was approved through xxxxx bank at xx.x interest rate, with a payment of xxx.xx. I agreed to the purchase/trade of my current vehicle. I was driving from over 100 miles away. Mark said to let him know when I would be there and he would have the truck and paperwork ready. Arrived, drove the new vehicle, they assessed my trade and then the long wait came. Considering I have purchased 18 vehicles since I was 16, I knew what this wait was. The past 4 vehicles I have purchased have been by phone call, email, and even a text message. All I had to do was show up and sign. When there was a delay, I knew there was a problem. After about an hour, Mark returned with the sales manager, Chad, and Chad profusely apologized and said "I figured the rebates wrong yesterday." He completely owned the mistake and said he was going to work on some things. He came back with an offer of $15 more per month and 3 additional payments. This related to about $3,000 total out of pocket over course of time. I asked for my keys back and they asked me to wait and let them try some more things. After another long wait, Mark came in and said "Let me fill your truck up man, I am sorry." I asked if that meant we were done? He said yes and I asked to speak to the GM. I also refused the offer of filling up my tank. It was a kind gesture, but does not come near to the inconvenience of taking off from my scheduled work (self-employed), driving over 200 miles, the credit inquiries, and disappointment of not getting the vehicle that I had desired. So, another man got involved. John Bryant - internet sales manager. He said to let him make a call. He came back and said "look man, we just got off the phone with the owner and he said 'get another $500 from the guy and sell it', so let's just do that." I said, "that is $1200 after financing." he argued that he didn't have anything to do with the financing part, etc. Then said "just give me $500 and that settles it." I said "I don't have $500." He said, "don't you have a debit card? Come on man, don't cut off your nose to spite your face. Don't let $500 kill this deal." (classic bait and switch tactic IMO). I asked what the new payment would be if I paid the $500...it was $5 more per month for 72 months than agreed upon. I said, "so, it is really $800." He looked at Chad and Chad grasped his face in frustration and then slapped his hand down on the desk and said, "my payment is $5 higher than what we told him...yes." I asked for my keys and turned around and walked away. More

Great sales people Just bought a 2019 Jeep Cherokee Trail Hawk. Maria was great in helping us. Maria and Curtis were very friendly sales people. Maria worked with us for Just bought a 2019 Jeep Cherokee Trail Hawk. Maria was great in helping us. Maria and Curtis were very friendly sales people. Maria worked with us for hours until we found the automobile we wanted. More

Very profesional and waited on, in a timely manner. My pillar cover was coming loose and they were able to repair it quickly and under warranty, and even checked to make sure my computer was up to date. My pillar cover was coming loose and they were able to repair it quickly and under warranty, and even checked to make sure my computer was up to date. More

Great Service Will always does a great job at getting my Jeep serviced! I trust Will getting the service right on my Jeep. I highly recommend Martin Jeep’s Service Will always does a great job at getting my Jeep serviced! I trust Will getting the service right on my Jeep. I highly recommend Martin Jeep’s Service Department! More

my experience with Martin Dealership was easy going and a pl My experience with Martin Dealership was a pleasant one. Maria and DJ are great people to deal with. I would recommend Martin Dealership to my family My experience with Martin Dealership was a pleasant one. Maria and DJ are great people to deal with. I would recommend Martin Dealership to my family and friends More

2018 Dodge Journey I bought my 2018 Dodge Journey. They were fast , detailed and got us into the car we wanted . We weren’t pressured into anything . We worked with Chel I bought my 2018 Dodge Journey. They were fast , detailed and got us into the car we wanted . We weren’t pressured into anything . We worked with Chelsey. She’s a hard worker ! We are so happy with our new car ! More

Back on the rack While on vaca in July, the trans went out on my 2014 Jeep Cherokee with only 52,000 miles. Was forced to take my Jeep to a dealership in SC (a very w While on vaca in July, the trans went out on my 2014 Jeep Cherokee with only 52,000 miles. Was forced to take my Jeep to a dealership in SC (a very well known name) which was an absolute nightmare. After returning to Bowling Green a couple of weeks later, I started having issues again. This time I took it to Martin Jeep where I purchased the vehicle. It seems that the SC dealer most likely caused these additional problems. Martin replaced Link-stabilizer bar and gear-rack and pinion. Needless to say, I was not a happy person. Unfortunately, I may have taken some of my frustration out on Martin's service department. I have to give a shout out to Will, the Assistant Service Manager. Will was great to work with. Although Will was buried in repairs, etc, he took the time to listen and take care of my problems. More

On The Road Again We had just overnighted at the Bowling Green Best Western and were on our way to Ohio from Florida when our 2007 Chrysler lost power and several warni We had just overnighted at the Bowling Green Best Western and were on our way to Ohio from Florida when our 2007 Chrysler lost power and several warning lights came on as we passed the Corvette Museum. A quick check of our I phone showed us Martin Dodge Jeep Chrysler was our nearest option for repairs. We drove in with fingers crossed and were welcomed heartily, ushered to the waiting room and made comfortable as the Martin team tore into our problem. It took a while but we were repaired and back on the road within 4 hours as good as new. We have now completed 3200 additional miles of travel without a hitch. More

Recall work and service. I have a 2017 Ram and a 2015 Durango. Both had recalls that involved reprogramming. I scheduled one at 9am and the other at 10am. Both were done quick I have a 2017 Ram and a 2015 Durango. Both had recalls that involved reprogramming. I scheduled one at 9am and the other at 10am. Both were done quickly and the Durango got both oil change service and tire rotation with the recall work all done at the same time. I have a 2016 Chrysler 300 I will be getting serviced at the end of the month and I expect it will go off without a hitch. They are accommodating me while I go out of town. Curtis sold two of my vehicles to me and he’s great! Dealerships can be tough to deal with but so far I’ve been very happy with everything here. More