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Martin Dodge Jeep Chrysler
Bowling Green, KY
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Servicing my Challenger The schedule was good, they took it in earlier than schedule and I got it back within a short period of time, very little waiting. The schedule was good, they took it in earlier than schedule and I got it back within a short period of time, very little waiting. More
Recall and Maintenance Made an appointment and my vehicle was taken right away, all the work done to my vehicle was done in a reasonable time frame where I didn't have to wa Made an appointment and my vehicle was taken right away, all the work done to my vehicle was done in a reasonable time frame where I didn't have to wait all day. More
Diagnosing Great people will go there again. Nice and price is just right. I plan on coming back in the future and buying me a Dodge Cummings.! Great people will go there again. Nice and price is just right. I plan on coming back in the future and buying me a Dodge Cummings.! More
First experience with Service Department Took 2018 Ram in for 1st oil change. Was scheduled for 1 hour. Was only 35 minutes. REV reward is great. Everyone is always so nice. Even seen the sa Took 2018 Ram in for 1st oil change. Was scheduled for 1 hour. Was only 35 minutes. REV reward is great. Everyone is always so nice. Even seen the salesman that sold us the truck, he inquired about our satisfaction of the vehicle. Wonderful follow up, great customer care. So glad we purchased from Martin Dodge ! More
Great service Took my 2014 ram in for 3 recalls was in and out in less than an hour great service friendly and courteous will recommend thanks Took my 2014 ram in for 3 recalls was in and out in less than an hour great service friendly and courteous will recommend thanks More
Bad attitude from service writer Service writers have one opportunity to leave a good impression with the customer.Please Leave your bad attitude/challenges at home because we the Service writers have one opportunity to leave a good impression with the customer.Please Leave your bad attitude/challenges at home because we the customer have challenges enough without adding you to the equation. Give a smile and you’ll be amazed at the response back. Thank you! More
Very positive buying experience I had been looking for a used Dodge Challenger for a couple years and finally I started getting serious about buying one. I saw that the Martin Dealer I had been looking for a used Dodge Challenger for a couple years and finally I started getting serious about buying one. I saw that the Martin Dealership had one and I thought I would stop in and check it out. As I was walking to thedoor I was thinking "Okay guys fresh meat is here so come and get you some" hahaha I was met by a salesman named Curtis Hockersmith. This guy was extremely friendly and wasted no time showing me the car I came to see. Within 10 minutes we were on a test drive. This young man was very knowledgeable about the car and features. If he didn't know the answer, he didn't wing it but replied with I am not sure but I will find out and he did just that. The negotiating process was smooth and fair from start to finish and I can honestly say I never got mad ( as I usually do ) or walked out angry. The whole negotiating process took less than 10 minutes. The car I was looking at had an outstanding recall that was just issued less than a week ago and Curtis and the service team made sure that was fixed within 3 hours of me buying the car. Out of all the cars I have bought in my life this is the only one I felt led to leave a review about. I would encourage you to call Curtis and team at Martin if you are looking for a car that they have. No game playing or anything like that at all. I love the car and for the first time the next day I wasn't kicking myself in the butt for buying it. Very professional and totally low pressure! More
Service I always get my Dodge serviced here. Great customer service and always on time with my appointment. Nice quiet waiting area. I highly recommend Mar I always get my Dodge serviced here. Great customer service and always on time with my appointment. Nice quiet waiting area. I highly recommend Martin Dodge. More
Regular service Took my vehicle in for scheduled service. Staff was friendly and work was timely and reasonably priced for a dealership. This visit was much more plea Took my vehicle in for scheduled service. Staff was friendly and work was timely and reasonably priced for a dealership. This visit was much more pleasurable than the last, and it’s apparent that they are doing a much better job. More
Overbooked Whoever does their scheduling is awful. They always overbook the mechanics and puts them behind. What should take 30 mins to an hour oil change takes Whoever does their scheduling is awful. They always overbook the mechanics and puts them behind. What should take 30 mins to an hour oil change takes 2 hours or more. The staff is friendly and I know it's not their fault. So I dont blame them. QUIT OVERBOOKING! Sad part is, this happens all the time. More