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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
1,061 Reviews
Call Service Center (815) 459-4000

1,061 Reviews of Martin Chevrolet - Service Center

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November 16, 2021

Disappointed in time. Was there 2 hours .plus for an oil change .and exterior wash. Was told approx. 1 hour and 10 mins More

by crooksbill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Nichols
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Nov 18, 2021 -

Martin Chevrolet responded

Thank you for taking the time to provide us with this feedback and letting us know how we did. We are so sorry the service ran long, we really do try to get everyone in and out in a timely manner but sometimes, we just get behind. We hope to see you again next time you are ready for service and we thank you for your review. - Martin Chevrolet

November 15, 2021

Ralph and Paul are pleasure to eork with, never any issues and everything always taken care of More

by DauredenDave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul
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Nov 18, 2021 -

Martin Chevrolet responded

Thank you for choosing Martin Chevrolet as your first choice for all your automotive needs and for highlighting some of our staff who helped make this such a great experience! We will be sure to pass along your comments to Ralph and Paul! Take care and drive safe! -Martin Chevrolet

November 14, 2021

Martin Chevrolet is the best dealership around. Everyone is so nice and very helpful. SO AWESOME More

by Andrzej Lassak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 18, 2021 -

Martin Chevrolet responded

Andrzej, We are very happy to have provided you with such a positive experience! Your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! - Martin Chevrolet

November 13, 2021

Awesome service. Took care of all the issues in a timely manner, hand washed my Corvette for free and kept it inside for me for a few days while I was out of town. More

by EAUDETTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Grassel
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Nov 18, 2021 -

Martin Chevrolet responded

Thank you for trusting us with your Corvette! We appreciate your feedback and are happy to provide you with the same excellent service next time! - Martin Chevrolet

November 12, 2021

When I got there, I was taken right away. Thought I needed a tire rotation however they let me know that was not necessary. Had me in and out within an hour… I definitely recommend Martin, great custom More

by Donna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 18, 2021 -

Martin Chevrolet responded

Donna, We would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Ralph. We will be sharing your feedback with our team. See you next time! - Martin Chevrolet

November 05, 2021

The service center lacks proper communication and knowledge of parts needed to complete required repairs More

by JMADKINS2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ed Mouton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 18, 2021 -

Martin Chevrolet responded

We are disappointed to read that your recent experience was not satisfactory. It appears as though we mishandled your situation, and for this, we apologize. We do not want anyone to leave our dealership believing we have not made every effort to earn their business. Thank you for your feedback, it does really come in helpful when training and trying to correct any issues that we have run into. If you need any further assistance, please reach out to our service manager, Duane Hill, at 815-459-4000. - Martin Chevrolet

November 04, 2021

Fixed the problem with no hassles.Fast, friendly, knowledgeable and kept us updated. Dealership was clean. More

by UNITEDIOWAGIRL
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2021 -

Martin Chevrolet responded

We strive for customer experiences like this, and could not be more pleased. We truly appreciate your business and hope to work with you for years to come. I will make sure the service team knows how pleased you are with their service. Thank you! - Martin Chevrolet

November 04, 2021

Good customer service and easy to schedule an appointment. The waiting area was quite pleasant More

by BC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2021 -

Martin Chevrolet responded

Thank you so much for sharing your experience with Martin Chevrolet's Service Team. Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! - Martin Chevrolet

November 02, 2021

I like the service center. Most recently however the service ran long, so I didn’t get my truck washed which is no big deal but a bit disappointing. Also signed me up for “free” 5 year service from On More

by cbdbett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Grassel
Report | Print
Nov 18, 2021 -

Martin Chevrolet responded

Thank you for your review. Please feel free to stop in anytime for a free car wash, we want to make it up to you since we were not able to fit it into your last service. Also, we sent you an email about the Onstar service on your truck, please make sure you check that out for clarification on your subscription. Thanks again and see you next time! - Martin Chevrolet

November 02, 2021

Very good customer service ! Like their service , good Very good customer service ! Like their service , good place to sit and wait. Work was done perfectly More

by sridevialagiri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Hill
Report | Print
Nov 05, 2021 -

Martin Chevrolet responded

Thank you for the 5 star review! Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit! - Martin Chevrolet

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