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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
966 Reviews

966 Reviews of Martin Chevrolet - Service Center

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December 04, 2019

Aaron is the best! He has a way of making the service process from regular maintenance to larger repairs so pain free. He explains everything in a way I can understand, helps me through the process and g More

by Smiznokage
Recommend Dealer
Yes
Employees Worked With
Aaron Grassel
Dec 19, 2019 -

Martin Chevrolet responded

Thank you so much for sharing your experience with Martin Chevrolet and Aaron. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! The team will be thrilled to hear your feedback! Thanks again! - Martin Chevrolet

October 18, 2019

Oil change Had an appointment on Tuesday , Oct 15 th I was greeted immediately by Brad in the service dept. He was very professional and explained all the o More

by Judi C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Nichols
Oct 25, 2019 -

Martin Chevrolet responded

We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Take care! - Martin Chevrolet

August 15, 2019

Lies to make sales Was told during purchase of my truck that if I purchased the warranty I would be loaned a truck or similar vehicle in the event I brought the vehicle More

by Anon
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 19, 2019

OC Cardoso gets 5 stars .. OC Cardoso gets 5 stars from me. He has always gone to great lengths to fix our problems. He never stops smiling & works to get to the bottom of the p More

by Grace
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2019 -

Martin Chevrolet responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with OC and Martin Chevrolet! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! - Martin Chevrolet

April 12, 2019

Touch up nick in paint Marci set up appointment for me. Met me to make sure of what I wanted fixed. Calling me when car was done went with to car to make sure I was satisfie More

by Kevin321
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Marci Zavala
Apr 29, 2019 -

Martin Chevrolet responded

Kevin, Thanks for taking the time to post a review about your experience with Marci and the team here at Martin Chevy. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! - Martin Chevrolet

April 04, 2019

Made a oil change appt Viv was very professional. Knew what she was doing and quickly completed the appt. I had screaming kids in background and a drunk husband. She was More

by Joanbaby41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Viviana Contreras
Apr 29, 2019 -

Martin Chevrolet responded

Thank you for taking a few minutes to post this review! We appreciate your business and look forward to seeing you next time! - Martin Chevrolet

February 13, 2019

Awesome place to get your car I came in to get a routine oil change, left with a 2019 Equinox. Got my oil changed, shined up car and service guy came looking for me lol. Saw that I More

by laurajames26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joel Storm, Sam Anderson
Feb 18, 2019 -

Martin Chevrolet responded

Thank you for choosing Martin Chevrolet as your first choice for all your automotive needs! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you so much again for your feedback and hope you are enjoying your new Equinox! - Martin Chevrolet

Feb 18, 2019 -

Martin Chevrolet responded

- Martin Chevrolet

July 31, 2018

Wonderful Experience I have been in your dealership a few times now (not where I originally purchased my vehicle) and would not hesitate to recommend to people I know. The More

by Lori1022
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Aaron Grassel
Jul 31, 2018 -

Martin Chevrolet responded

Lori, Thank you for taking the time to post this review. We're pleased to know we have been able to exceed your expectations and are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit! - Martin Chevrolet

September 01, 2017

Excellent staff in the service department. Aaron, Duane and Nick are top notch! They diagnosed a big mess up from another shop and fixed it seamlessly. Friendly, accommodating and reassuring. I More

by Connie's Jeep
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick (mechanic), Aaron Grassel
Sep 11, 2017 -

Martin Chevrolet responded

Connie, Thank you for giving us the opportunity to fix your vehicle! We know there is a lot of competition out there and we appreciate you choosing us. We are glad to hear its now running well and that you had such a great experience. Thanks again and drive safe! - Martin Chevrolet

August 30, 2017

Peace of Mind with Performance Car I was looking for a reputable shop to do some suspension work on my 1998 Camaro. Being a "car guy" I am always concerned with the quality of work and More

by GavsPurpleZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul B ( technician ), Mike Bailey
Sep 11, 2017 -

Martin Chevrolet responded

We really enjoyed helping you out and thank you for bringing in your Camaro for us to work on. It was a pleasure meeting you and we hope to see you again in the future. Thanks for the 5 star review as well! - Martin Chevrolet