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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
966 Reviews

966 Reviews of Martin Chevrolet - Service Center

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September 14, 2021

I really like talking my car here always friendly and fast. I did have an issue with the online appointment app but they fixed it right away. More

by kjoemama1340
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2021 -

Martin Chevrolet responded

On behalf of us at Martin Chevrolet, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with our service department and we look forward to helping you again in the future! - Martin Chevrolet

September 14, 2021

The service guys are great, some services are way to high, some are good prices. More

by Tom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel, Brad Nichols
Sep 14, 2021 -

Martin Chevrolet responded

Tom, It's our commitment to ensure quality customer care as well as friendly and professional service to our guests. Please come see us for any future needs and keep in mind, we are happy to accept competitor coupons if you find a service cheaper somewhere else! - Martin Chevrolet

September 14, 2021

Ralph was amazing!! Highly recommend seeing him in the service department when you take your car in. More

by marlene12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2021 -

Martin Chevrolet responded

Marlene, Thank you for your kind words about Ralph! We will be sure to let him know you were pleased with his service and thank you so much for the recommendation! See you next time! - Martin Chevrolet

September 14, 2021

Took care of a small blemish on the roof rack. Paint was chipping and it had never been used. Owner called in his touch up guy and had it fixed, no charge for our continued patronage to being customers More

by weeldavid927
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Hoyland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel, Brad Nichols
Sep 14, 2021 -

Martin Chevrolet responded

David, Sorry that you ran into a snag with your new roof rack but thank you for giving us the opportunity to "continue to be fantastic!" We hope everything goes smoothly with your new ride from here on out, but just incase it doesn't, we are always here to help! - Martin Chevrolet

September 14, 2021

Service good. Wash could’ve been better. Still had bug some guts on the hood More

by BOEHMBOYS3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2021 -

Martin Chevrolet responded

Thanks for choosing Martin Chevrolet and for your feedback about our service department and car wash. Those bug guts can be so stubborn! Next time you are in the neighborhood, stop in to our service lane and we will get those bug guts off for you and get the rest of your vehicle washed up! Thanks again! - Martin Chevrolet

May 06, 2021

Ryan was very professional but at the same time friendly , helpful and patient. Made sure we were satisfied with what we were going to buy. And even followed up .Very great sales man . More

by Myraperez9310
Recommend Dealer
Yes
Employees Worked With
Ryan Kaufman
May 14, 2021 -

Martin Chevrolet responded

Congratulations on your new Chevrolet! Thank you for taking the time to write about your experience. It is wonderful to hear that Ryan Kaufman able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. - Martin Chevrolet

October 19, 2020

I would like to say Keith in the parts department is a great guy and thank him for going out of way to get my products for my vehicle that I needed and I am sure these guys don’t praise(in this department More

by Harder 85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith in the (Parts department)
Oct 29, 2020 -

Martin Chevrolet responded

Thank you for this review. You are right, the guys in our parts department don't get enough praise and we want to thank you not only for your business but for your compliments to them! If you need any help in the future, don't hesitate to reach out! - Martin Chevrolet

September 02, 2020

Duane is outstanding. First met him at Marquardt in Barrington. Was so happy when we again met at Martin . Cannot say enough about him. He runs a great department. More

by Ruby's mom.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2020 -

Martin Chevrolet responded

Thank you for taking the time to share your comments and feelings about Duane. He is a valuable team member that goes above and beyond to meet our client’s needs, and we are so pleased that was your experience. We look forward to seeing you again next time! - Martin Chevrolet

June 19, 2020

We would like to thank Mike for helping us drive off the lot in the vehicle we had first seen on line. There were a couple issues that needed addressed with the truck, Mike took care of them. Thanks again More

by Brian K
Recommend Dealer
Yes
Employees Worked With
Mike Lakhani
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2020 -

Martin Chevrolet responded

Brian, It is great to hear everything was done quickly and to your satisfaction! Thank you for letting our team know how we did. We look forward to helping again in the future. Take care! - Martin Chevrolet

February 28, 2020

Marci is the best! I have referred people to her. She always answers any questions I have. I have bought several cars from her and when my lease is up I will get another one! Keep up the good work Marci More

by Jelgan
Recommend Dealer
Yes
Employees Worked With
Aaron Grassel, Marci Zavala
Feb 28, 2020 -

Martin Chevrolet responded

We are always happy to help when it comes to service, sales, or leasing! Thank you for making Martin Chevrolet your first choice for all your automotive needs. Thanks again and we look forward to working with you again soon! - Martin Chevrolet

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