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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
967 Reviews
Call Service Center (815) 459-4000

967 Reviews of Martin Chevrolet - Service Center

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October 04, 2021

Had a big repair on my 15 traverse, had to wait for parts but when I finally got it repaired they also squeezed in my regular oil change which I was very glad about cause I don't live close. ThanksOC More

by tck1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 06, 2021 -

Martin Chevrolet responded

Thank you for the excellent review of OC and Martin Chevrolet and for having patience with us on ordering your parts! We appreciate you putting your trust in us to get your Traverse back on the road safely and look forward to helping you out next time! - Martin Chevrolet

October 02, 2021

Very cordial “family “ half the dealership knows us, by name in service and sales and management. Always provide helpful suggestions. Mike M(?) on the sales floor has not led us astray. More

by burns_w
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Bomgarder(?), Steve Miehle
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Oct 06, 2021 -

Martin Chevrolet responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! - Martin Chevrolet

October 02, 2021

Great service on my 2016 Z51 by Paul. First class people and first class dealership. More

by Rich Calderon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Bazzoli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 06, 2021 -

Martin Chevrolet responded

Rich, We couldn’t be happier that Paul Baumgartner provided you with a great experience. He is a real asset, and we are lucky to have him on the Martin Chevy team. Please come back to visit anytime! - Martin Chevrolet

October 01, 2021

Everything went well, it just took an extra day to complete. I appreciated the support from Osie More

by Dalealan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2021 -

Martin Chevrolet responded

Thank you for your rating and review. We do our best to get each and every customer the best service possible and sometimes that takes a little extra time. Thank you for your patience with us and for choosing Martin Chevrolet. - Martin Chevrolet

October 01, 2021

Friendly employees, reasonable turn around time and accurate time estimate. Always appreciate the free car wash and water bottle at the end More

by Anonymous
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Grassel
Report | Print
Oct 01, 2021 -

Martin Chevrolet responded

Thank you for taking the time to post a review about your service visit here at Martin Chevrolet. We strive for 100% satisfaction, and it is great to see you had such a positive experience with our service team. Thanks again! - Martin Chevrolet

October 01, 2021

I made an appointment and had to wait over 24 hours for a battery issue to be investigated and resolved. I find this to be unexceptable. More

by Jstace
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I do t remember his name.
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Oct 14, 2021 -

Martin Chevrolet responded

Thank you for taking the time to provide feedback about your visit. We would like to be able to look you up in our system to investigate your repair order a little further. Could you give our service manager a call or email with your name and your VIN for your vehicle? His name is Duane Hill, email is dhill@martin-chevy.com or call him at 815-459-4000. - Martin Chevrolet

October 01, 2021

Friendly and great customer service all around. Easy to make service appointments and the wait times are reasonable. More

by nursemw5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 06, 2021 -

Martin Chevrolet responded

We are so happy to read such a great review about Martin Chevrolet! Please don't hesitate to reach out if there's anything additional we can do for you. - Martin Chevrolet

September 30, 2021

Everyone that works there Always Greets you with a Smile...Always ready to get you in and out knowing your time is valuable..Always let's you know what is happening with your car as you wait...I Total More

by KAREN4YOU247
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel
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Oct 01, 2021 -

Martin Chevrolet responded

Karen, YOU ARE THE BEST! Thank you for the wonderful review and 5 star rating! It is always a pleasure helping you with your vehicle and we look forward to seeing you again next time! - Martin Chevrolet

September 30, 2021

Great service. In and out. Very clean. Really nice people helped me out with my car More

by Tomtomja.01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2021 -

Martin Chevrolet responded

We're so happy we were able to help you out! We sincerely value your business and look forward to your next visit. Take Care! - Martin Chevrolet

September 29, 2021

Service was quick, I was 45 minutes early for my appointment and was taken immediately, very courteous, thanks More

by frogers1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Nichols
Report | Print
Oct 01, 2021 -

Martin Chevrolet responded

Thank you for giving us the opportunity to impress you with our quick service! We really appreciate you choosing Martin Chevy and look forward to your next visit! - Martin Chevrolet

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