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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
967 Reviews

967 Reviews of Martin Chevrolet - Service Center

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November 12, 2021

When I got there, I was taken right away. Thought I needed a tire rotation however they let me know that was not necessary. Had me in and out within an hour… I definitely recommend Martin, great custom More

by Donna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2021 -

Martin Chevrolet responded

Donna, We would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Ralph. We will be sharing your feedback with our team. See you next time! - Martin Chevrolet

November 05, 2021

The service center lacks proper communication and knowledge of parts needed to complete required repairs More

by JMADKINS2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ed Mouton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2021 -

Martin Chevrolet responded

We are disappointed to read that your recent experience was not satisfactory. It appears as though we mishandled your situation, and for this, we apologize. We do not want anyone to leave our dealership believing we have not made every effort to earn their business. Thank you for your feedback, it does really come in helpful when training and trying to correct any issues that we have run into. If you need any further assistance, please reach out to our service manager, Duane Hill, at 815-459-4000. - Martin Chevrolet

November 04, 2021

Fixed the problem with no hassles.Fast, friendly, knowledgeable and kept us updated. Dealership was clean. More

by UNITEDIOWAGIRL
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2021 -

Martin Chevrolet responded

We strive for customer experiences like this, and could not be more pleased. We truly appreciate your business and hope to work with you for years to come. I will make sure the service team knows how pleased you are with their service. Thank you! - Martin Chevrolet

November 04, 2021

Good customer service and easy to schedule an appointment. The waiting area was quite pleasant More

by BC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2021 -

Martin Chevrolet responded

Thank you so much for sharing your experience with Martin Chevrolet's Service Team. Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! - Martin Chevrolet

November 02, 2021

Was happy with Martin Chevy until my last visit. The service writer (Blake) was very fast and professional, however, the technician did not complete my service to the level I had previously experienced More

by Brendanjs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Duane Hill
1.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2021 -

Martin Chevrolet responded

Brendanjs, On behalf of the service team here at Martin Chevrolet, I sincerely apologize that you had an unpleasant experience. Thank you for taking the time to provide us with this feedback. The frustration you encountered is understandable and your experience is unacceptable. We would like to discuss this further with you. If you could please return our service managers call, we would like to help you out. His name is Duane Hill and he can be reached at 815-459-4000. - Martin Chevrolet

November 02, 2021

Very good customer service ! Like their service , good Very good customer service ! Like their service , good place to sit and wait. Work was done perfectly More

by sridevialagiri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2021 -

Martin Chevrolet responded

Thank you for the 5 star review! Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit! - Martin Chevrolet

November 02, 2021

I like the service center. Most recently however the service ran long, so I didn’t get my truck washed which is no big deal but a bit disappointing. Also signed me up for “free” 5 year service from On More

by cbdbett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Grassel
Nov 18, 2021 -

Martin Chevrolet responded

Thank you for your review. Please feel free to stop in anytime for a free car wash, we want to make it up to you since we were not able to fit it into your last service. Also, we sent you an email about the Onstar service on your truck, please make sure you check that out for clarification on your subscription. Thanks again and see you next time! - Martin Chevrolet

October 31, 2021

I had an excellent experience dealing with Martin on my C8 Corvette. Paul their Corvette Mechanic is top notch More

by JPierquet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Baumgartner
Nov 03, 2021 -

Martin Chevrolet responded

It was our pleasure to help you out with your Corvette. We appreciate you choosing Paul and Martin Chevrolet and look forward to seeing you and your beautiful C8 next time! - Martin Chevrolet

October 28, 2021

Ralph is an absolute rockstar. He is the reason why I continue to bring my vehicles there. He is not only knowledgeable but also very friendly. Yes I trust him completely because I know he has my best in More

by MattB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2021 -

Martin Chevrolet responded

We would like to thank you for this fantastic review. Our team of professionals is dedicated to providing you and everyone else who visits Martin Chevrolet with only the best there is to offer. It’s so lovely to hear that Ralph helped to make your experience such a positive one. Thanks again! - Martin Chevrolet

October 27, 2021

Like the service on my corvette and my son’s equinox. I also service my second son’s Cruze at Martin as well. More

by KNOXITOFF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2021 -

Martin Chevrolet responded

Thank you for choosing Martin Chevrolet as your first choice for all your family's automotive needs! Please don't hesitate to reach out if there's anything additional we can do for you. - Martin Chevrolet

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