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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
997 Reviews
Call Service Center (815) 459-4000

997 Reviews of Martin Chevrolet - Service Center

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June 02, 2022

Always accommodating and very efficient. Blake in service bent over backwards to get my car fixed More

by MOSTROM2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 18, 2022 -

Martin Chevrolet responded

Thanks for the great review! We're so glad that Blake was able to go above and beyond your expectations! We hope to be of service to you again in the future. - Martin Chevrolet

June 01, 2022

All the service Technicians that have helped service my car treat me with high respect. The work is done in the time given. I like the text updates. More

by Dawn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Nichols
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Jun 02, 2022 -

Martin Chevrolet responded

Dawn, Thank you for your kind words! We are thrilled that you had a pleasant service visit! See you next time! - Martin Chevrolet

May 31, 2022

The car was brought in to be worked on at the time the appointment was scheduled. Also it was finished in a timely manner. More

by emu21
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel, Brad Nichols
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Jun 02, 2022 -

Martin Chevrolet responded

Thank you for letting us know how the team here at Martin Chevrolet did! We appreciate you choosing us for your vehicle needs and look forward to seeing you again next time! - Martin Chevrolet

May 31, 2022

The workers are Very professional and courteous. The Prices are good and wait time is appropriate. More

by Jennifer Pugh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Grassel
Report | Print
Jun 02, 2022 -

Martin Chevrolet responded

Jennifer, Thank you for your kind words and 5 star rating. We always welcome feedback and are glad you took the time to share with us. - Martin Chevrolet

May 31, 2022

Service is ok, not really good at getting back when they say they’re going to More

by Bill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Blake Hill
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Nichols
Report | Print
Jun 02, 2022 -

Martin Chevrolet responded

Bill, We are sorry to hear that you were not satisfied with the communication of our team. It's never our intention to keep anyone waiting when it comes to hearing news about their vehicle so we are so sorry you had to experience that. When you have a few minutes, could you give our service manager, Duane Hill, a call at 815-459-4000. We would like to hear more about your experience with our service team, - Martin Chevrolet

May 30, 2022

Professional Friendly Knowledgeable Clean facility excellent waiting room clean well lit rest room easy entry and exit ✌🏻 More

by Budman
Recommend Dealer
Yes
Employees Worked With
Aaron Grassel
Report | Print
Jun 02, 2022 -

Martin Chevrolet responded

Budman, We are very happy to hear that we were able to provide you with a professional and friendly service experience. We thank you for your business and look forward to your next visit! - Martin Chevrolet

May 28, 2022

Amazing customer service! Answered all my questions in a timely professional manner. Couldn't ask for a better experience! Would highly recommend to anyone for service to your More

by Mr.Steele
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Hoyland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Nichols
Report | Print
Jun 02, 2022 -

Martin Chevrolet responded

Mr. Steele, We cannot thank you enough for taking the time to leave us such a glowing review! We truly appreciate your kind words for our staff and look forward to seeing you again in the future! - Martin Chevrolet

May 27, 2022

Everyone was nice and helpful. The only problem is when I left the check engine light is on. More

by aussiex2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Grassel
Report | Print
May 26, 2022

Modern and Professional…though I was expecting that by making an appointment for an oil change would not take upward of a 90 minute wait…. More

by Landjlentz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 02, 2022 -

Martin Chevrolet responded

We appreciate you leaving this honest feedback about your experience and for your patience with us. We always do our best to be as quick as possible but sometimes we fall short. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. Please reach out if there is anything we can assist you with in the future. - Martin Chevrolet

May 26, 2022

Ralph , assistant service manager always very helpful and keep me updated on with service I should have done on my vehicle. The mechanics take excellent Care of my chevy trax. Thank you for always kee More

by lindaprzy11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 02, 2022 -

Martin Chevrolet responded

Linda, Safety is our first priority, especially when it comes to our customers and their vehicles. Thank you for trusting us with yours and for the excellent review and rating. Take care! - Martin Chevrolet

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