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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
999 Reviews

999 Reviews of Martin Chevrolet - Service Center

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August 20, 2022

Everyone was extremely helpful and friendly. The waiting area is amazing. Very comfortable. Great coffee and water options. Work stations if you need to work More

by BDRFLIROSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2022 -

Martin Chevrolet responded

Thank you for the 5 star review! It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. - Martin Chevrolet

August 19, 2022

They are concerned about the needs of my vehicle and keep in touch with Mail. More

by Frank.zizzo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure of name's
Aug 22, 2022 -

Martin Chevrolet responded

Frank, Thank you for your kind review. We set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Take care and drive safe! - Martin Chevrolet

August 19, 2022

I’m very disappointed on the service. On July 13th2022 I had my truck in for my AC not working, they replaced the condenser. Then on July 22nd 2022 I brought it back cause AC wasn’t worki More

by tomvman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Blake Hill
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2022 -

Martin Chevrolet responded

Tom, Thank you for taking the time to further explain your frustration with us the other day on the phone. We apologize for your visits, it's not the way we like to run our shop and we will do our best to coach our team so these mistakes don't happen in the future. Thank you again for the opportunity to turn your experience around. Take care! - Martin Chevrolet

August 19, 2022

Martin is the best for both new car sales and service. Their life time oil change will save you a bundle. More

by Dale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel
Aug 22, 2022 -

Martin Chevrolet responded

Dale, We are thrilled to hear you are taking advantage of our lifetime free oil changes! We couldn't be happier that we have provided you with a great value and are looking forward to your next visit. Until then, take care! - Martin Chevrolet

August 17, 2022

My service was a quick turn around and the people were very friendly and helpful More

by crosswhitem7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Grassel
Aug 22, 2022 -

Martin Chevrolet responded

We're happy you found our staff to be so supportive during your experience here at Martin Chevrolet. Thank you for the great review! - Martin Chevrolet

August 15, 2022

Excellent job thank you for your time and your hard work i’m so happy with you guys again thank you very much nice work keep going More

by avila3473
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Nichols
Aug 22, 2022 -

Martin Chevrolet responded

We're pleased to know we have been able to exceed your expectations and really help you out! Thank you again for taking the time to let the world know about your positive experience. - Martin Chevrolet

August 15, 2022

Great service department. Very knowledgeable and courteous staff. I just moved to the area and will certainly be back when I need service again. More

by Johnlink145
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2022 -

Martin Chevrolet responded

John, Welcome to Crystal Lake! We're glad to hear you found our staff was so knowledgeable and courteous! If you're ever in need of more help, please let us know! - Martin Chevrolet

August 15, 2022

Ralph in the service department goes above and beyond always. He looks out for what is needed, explains everything well, more than once if needed. Ralph is the great asset to Martin’s service team! More

by Linda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2022 -

Martin Chevrolet responded

Linda, Thank you for taking the time to share your comments and feelings about Ralph. He is a valuable team member that goes above and beyond to meet our client’s needs, and we are so pleased that was your experience. Thank you very much for your feedback! - Martin Chevrolet

August 12, 2022

SLOW, SLOW, and SLOW Had an appointment and the didn’t get to my truck until late morning, couldn’t finish servicing My truck that day because they needed 5 hrs. Well, I needed my truck to wor More

by COACHOZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Aaron Grassel
Aug 27, 2022 -

Martin Chevrolet responded

We do apologize for the extra day required to complete your vehicle earlier this month. We do try to prioritize our shop load, but we failed you on this visit. Our Service Team met to discuss vehicles in for Service that our Guest use for business. We have changed a few Service processes to help prevent this from reoccurring in the future. Once again we apologize for delaying you. We truly appreciate your business! -Martin Chevrolet

August 12, 2022

Great service and very friendly staff . And fare pricing. NEVER HAD ANY PROBLEMS WITH staff or service member More

by CHEF86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2022 -

Martin Chevrolet responded

On behalf of the Martin Chevrolet team, we thank you for allowing us to earn your business. We appreciate you sharing your service experience with us and others, and we look forward to helping you again in the future! - Martin Chevrolet

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