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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
999 Reviews

999 Reviews of Martin Chevrolet - Service Center

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September 29, 2022

While the actual service seems acceptable so far, the communication (sparse and not always clear), time to resolve the issue, lack of amenities (such as courtesy vehicles), explanation why the part faile More

by ..
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ralph Stalesky
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2022 -

Martin Chevrolet responded

We appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please reach out to our Service Manager, Duane Hill, at your earliest convenience so we may further assist you in working towards a resolution. - Martin Chevrolet

September 23, 2022

They have an excellent Corvette specialist that is highly recommended by people in my car club. More

by kerrdek
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2022 -

Martin Chevrolet responded

On behalf of us at Martin Chevrolet, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Paul Baumgartner. We will be sharing your feedback with our team. Take care and enjoy that Corvette! - Martin Chevrolet

September 22, 2022

Service department is fantastic, all the guys are great. The technician did a great job finding the problem with my vehicle and got it fixed More

by Godzilla318
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel, Brad Nichols
Sep 30, 2022 -

Martin Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Martin Chevrolet and we hope to see you again soon! - Martin Chevrolet

September 21, 2022

Caring, clean, friendly, helpful, and easy to get needs taken care of. Thank you for the help. One of the sales people moved my car so I could get in as I am not able with my artificial joints to climb i More

by Vicki Thuma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember the name.
Sep 22, 2022 -

Martin Chevrolet responded

Vicki, Our staff is committed to providing each of our clients with the best automotive experience! Please don't hesitate to reach out if there's anything additional we can do for you. - Martin Chevrolet

September 18, 2022

Aaron made my appointment had the car done when promised washed and oil changed outstanding job. More

by mhujar
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Aaron Grassel
Sep 22, 2022 -

Martin Chevrolet responded

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! - Martin Chevrolet

September 17, 2022

They quickly repaired an issue with the engine on my classic car and did it for a great price. More

by donwood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Felt, Aaron Grassel
Sep 22, 2022 -

Martin Chevrolet responded

Don, Thank you for trusting us with your classic car repair! We always enjoy seeing and being able to work on all the different models in our area and we really appreciate you letting us assist you. Please reach out if there is anything further we can help you with! - Martin Chevrolet

September 16, 2022

Aaron set up my appointment was fast easy and very happy with the work done More

by mhujar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Grassel
Sep 22, 2022 -

Martin Chevrolet responded

Thanks for the great review! We look forward to seeing you again next time! - Martin Chevrolet

September 15, 2022

Excellent customer service and a spotless And friendly environment. I will purchase another vehicle from this dealer. More

by Goat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel, Brad Nichols
Sep 22, 2022 -

Martin Chevrolet responded

Thank you for choosing Martin Chevrolet as your first choice for all your automotive needs! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! - Martin Chevrolet

September 15, 2022

Dropped of vehicle for tire sensor bad fixed the issue in a very timely manner. Very good communication awesome job!!! More

by SRSMITH0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2022 -

Martin Chevrolet responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope to be of service to you again in the future. - Martin Chevrolet

September 14, 2022

They are friendly and they have a nice waiting area if I am waiting for services. More

by Sinkovits
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2022 -

Martin Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. - Martin Chevrolet

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