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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
947 Reviews

947 Reviews of Martin Chevrolet - Service Center

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October 19, 2022

Service manager was very professional in taking care of some small dents that weren’t noticeable when we purchased the car on a weekday evening. The whole process was hassle free and performed in a timely More

by jimsmearman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Hoyland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2022 -

Martin Chevrolet responded

Jim, Congratulations on your new Chevrolet! We welcome you to the family. We strive for customer experiences like this, and could not be more pleased. We truly appreciate your business and hope to work with you for years to come. Take care and drive safe! - Martin Chevrolet

October 17, 2022

Switched here from a different dealership because closer to home. Last visit not so good More

by bradley40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2022 -

Martin Chevrolet responded

We would like the opportunity to address your concerns. Please reach out to us directly at (815) 459-4000 when you have a chance. Thank you, and we look forward to hearing from you. - Martin Chevrolet

October 13, 2022

Was very happy with the service on my car. Ralph was very nice on keeping me up to when my car would be finished More

by Lryan105
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2022 -

Martin Chevrolet responded

Thank you for taking the time to share your comments about your visit to Martin Chevrolet's service department. We love to hear back from our customers and are pleased your visit went well. If there is anything further we can help you with, give us a call! - Martin Chevrolet

October 11, 2022

Welcoming. Awesome customer service. Well come back to this dealership and let them check my blazer on out again. More

by evacummings19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2022 -

Martin Chevrolet responded

Eva, Thanks for choosing Martin Chevrolet and for letting us know how your service visit went! We hope we can be of service to you again in the future! - Martin Chevrolet

October 06, 2022

Thank you to Ralph who helped with correcting my coupon that was refused. He told me I would receive a check in the mail and I did. More

by peggys721
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cashier didn't get the name
Oct 14, 2022 -

Martin Chevrolet responded

Peggy, Thanks for letting us know Ralph was able to help you out. Take care and drive safe. - Martin Chevrolet

October 06, 2022

Ralph did a great job , kept me informed and discussed tires and offered to provide a quote More

by RDSZYDLO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2022 -

Martin Chevrolet responded

Thanks for letting us know how your visit went. If there is anything further we can help you with, give us a call or stop by! - Martin Chevrolet

October 06, 2022

The service took longer than was originally told and was more expensive than I expected. The cost for labor was more than twice the cost of the part. I would have expected the labor cost to be more reason More

by kkirsten
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Blake Hill
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2022 -

Martin Chevrolet responded

Thank you for your feedback. We are disappointed to hear that you did not have a more positive experience with us at Martin Chevrolet but we thank you for taking the time to speak with us on the phone so we could clear up some of your concerns. We regret that you weren't satisfied with your experience. We hope you will give us another chance. - Martin Chevrolet

October 05, 2022

Took my C8 in for service, had a great experience as always. Top notch service department. More

by JPierquet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Baumgartner
Oct 14, 2022 -

Martin Chevrolet responded

We appreciate you choosing Martin Chevrolet as we recognize that you had many different dealers to choose from! Thanks for the great review and please come back and see us again soon! - Martin Chevrolet

October 05, 2022

Great communication. Service was done in a timely manner. Nice employees. Honest people. Nice waiting area with water and coffee. Great brake inspection. No overselling o More

by naterbater
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2022 -

Martin Chevrolet responded

We are so pleased you enjoyed your visit to Martin Chevrolet! It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Martin Chevrolet and we hope to see you again. - Martin Chevrolet

October 04, 2022

I needed to find a dealer to take my vehicle to to get serviced at More

by Trierkim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Hill
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2022 -

Martin Chevrolet responded

Thank you so much for the positive review! Until the next time we meet, take care! - Martin Chevrolet

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