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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
947 Reviews
Call Service Center (815) 459-4000

947 Reviews of Martin Chevrolet - Service Center

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October 30, 2022

Made an appt took me on time and called me when car was done. Did everything More

by maddiecram49
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2022 -

Martin Chevrolet responded

Maddie, Thanks for letting us know that your service experience went smoothly! We appreciate your feedback and thank you for business. Drive safe! - Martin Chevrolet

October 28, 2022

It took two hours to get an oil change and then they came up with a couple other things that I should do which I didn’t need done. Go figure More

by skarlblom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure
Report | Print
Nov 16, 2022 -

Martin Chevrolet responded

Thank you for your feedback. We apologize for the extra time it took to complete your service visit. With it being a Jeep, we needed to obtain the needed oil filter and engine air filter from our local supplier which did add extra time. The additional services we recommended are related to the age of Jeep Cherokee, not the current mileage, and will help extend the life of your vehicle. Thank you again for taking the time to provide us with this feedback. We hope you will consider us again in the future. Take care. - Martin Chevrolet

October 28, 2022

Can get an appointment easily. Tire prices are comparable as are oil changes. Service is good. More

by damicomd007
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2022 -

Martin Chevrolet responded

Thank you for the nice review. We appreciate you choosing Martin Chevrolet and look forward to your next visit with us! - Martin Chevrolet

October 27, 2022

They are great there. Great service and customers are treating very well. Highly recommend them More

by Rickhaisler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
3.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel
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Nov 01, 2022 -

Martin Chevrolet responded

Rick, Thank you for the kind review. We are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help! - Martin Chevrolet

October 27, 2022

Great service team especially Ralph, he always goes above and beyond to explain everything and help More

by Linda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2022 -

Martin Chevrolet responded

Linda, Thank you for your kind review about Ralph. We will be sure to let him know you appreciate his service and we look forward to being able to help you have another great visit to Martin Chevrolet in the future. Thanks again! - Martin Chevrolet

October 26, 2022

Very friendly and concerned about issues with car. Only issue was it took 2 hours for an oil change with a appointment which they new I was waiting when I made the appt. More

by paul.wrzeszcz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Nichols
Report | Print
Nov 01, 2022 -

Martin Chevrolet responded

Paul, Thanks for letting us know how your service experience went. We appreciate your patience with us while we were backed up and hope to make it up to you on your next visit. Thanks again. - Martin Chevrolet

October 23, 2022

Ociel was very nice and got me in and out quickly. He is always there for the customer. More

by wintersfamily97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Nichols
Report | Print
Nov 01, 2022 -

Martin Chevrolet responded

Thank you for the kind review about Ociel! Take care and let us know if there is anything further you need help with! - Martin Chevrolet

October 20, 2022

The service was really really good I really appreciate watch they did for me and let me know about my car I would recommend answer any of my friends I have a Chevrolet Chevrolet More

by Pamela Spencer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All of the employees, Aaron Grassel, Brad Nichols
Report | Print
Oct 20, 2022 -

Pamela Spencer responded

If anybody needs a Chevrolet text take it to the dealer they do a great job I gave them five stars

Nov 01, 2022 -

Martin Chevrolet responded

Pamela, It is great to hear everything was done quickly and to your satisfaction! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! - Martin Chevrolet

October 19, 2022

Always the best service here and I trust the work more than other dealerships offense to them More

by Mustafah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Nichols
Report | Print
Nov 01, 2022 -

Martin Chevrolet responded

Mustafah, Thank you for choosing Martin Chevrolet as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit! - Martin Chevrolet

October 19, 2022

Great owner, great service staff! Always help me with warranty work and keeping my vehicles caught up on maintenance! Free oil changes and car wash is nice too! More

by Boilerup89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Grassel
Report | Print
Nov 01, 2022 -

Martin Chevrolet responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. - Martin Chevrolet

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