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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
947 Reviews

947 Reviews of Martin Chevrolet - Service Center

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November 10, 2022

I’m pretty disappointed in the proposal for work to be done. Diagnosis was that camshaft solenoids need to be replaced at a cost of $560. I thought that seemed excessive. They explained that the work woul More

by Dan Webb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aaron Grassel
Dec 07, 2022 -

Martin Chevrolet responded

Dan, Thank you for your feedback. We use Genuine GM parts in our service repairs. Our prices reflect the GM Nationwide warranty coverages on parts & labor for said services and the time billed for the repair is based on a standardized labor time guide program. We appreciate your business and hope that explains the difference in price. Should you want to discuss further, please reach out to our Service Manager, Duane Hill, at 815-459-4000. - Martin Chevrolet

Dec 11, 2022 -

Dan Webb responded

If what happened during this event is typical of what i should expect there with your “standardized labor time guide program “ applied to potential future work, I’ll pass. If folks never challenge your book time estimates, they just keep getting more conservative over time. You don’t seem surprised by what I experienced and relayed. That’s worrisome.

November 10, 2022

Always honest and helpfull clean nice waiting area free water good cominater free television close More

by LARRYTARNOW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duane Hill
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel, Brad Nichols
Nov 14, 2022 -

Martin Chevrolet responded

Larry, Thank you for your review. We strive for 100% satisfaction, and it is great to see you had such a positive experience at Martin Chevrolet. Please don't hesitate to reach out to us if there's anything more we can do! - Martin Chevrolet

November 07, 2022

Ralph takes care of my Equinox like it is a priceless jewel … and to me, it is … thank you! And Ralph, thank you so much for your recommendations over the years. More

by JLF and WKM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2022 -

Martin Chevrolet responded

We really appreciate your positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! - Martin Chevrolet

November 06, 2022

I always get good service at Martin Chevrolet. My car gets fixed and fixed correctly. Great service advisors, especially Ralph! Their service technicians are beyond excellent! I had a "mystery" pr More

by onlyflipflops
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The woman that checked me out was amazing, but I don't know her name unfortunately.
Nov 14, 2022 -

Martin Chevrolet responded

We appreciate you choosing Martin Chevrolet as we recognize that you had many different dealers to choose from. Your wonderful feedback and rating mean a lot to us. Thank you for letting our team know how we did! We look forward to helping again in the future. - Martin Chevrolet

November 06, 2022

The dealership itself is very clean everywhere but most importantly the people are very kind. They are all so professional and very easy to approach if you have any questions. More

by Andrzej Lassak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Nichols
Nov 14, 2022 -

Martin Chevrolet responded

Andrzej, Thank you again for taking the time to let us know how we did and for your praise and kind comments about our team. We do hope we can be of assistance in the future. Take care! - Martin Chevrolet

November 05, 2022

Good efficient service as I expected promised and delivered on time all as I expected within expected timeframe. More

by ENZFAMILY
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel, Brad Nichols
Nov 14, 2022 -

Martin Chevrolet responded

We are very happy to have provided you with such a positive experience. It is great to hear everything was done quickly and to your satisfaction! Until the next time we meet, take care! - Martin Chevrolet

November 03, 2022

Always a great experience. Service delivered on a timely, friendly and professional manner. From top to bottom, as usual exceptional. Service writers, techs, cashiers all make More

by gkolke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2022 -

Martin Chevrolet responded

Thank you so much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s vital for our customers to hear firsthand from other customers about their positive experience. Thank you very much for your feedback! - Martin Chevrolet

November 02, 2022

Always a good experience. The staff is always great to work with. In & out in a timely matter. More

by jkulinski
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Nichols
Nov 14, 2022 -

Martin Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! Please don't hesitate to reach out if there's anything additional we can do for you. - Martin Chevrolet

November 01, 2022

Very professional , they took very good care of my truck, addressed all my concerns , awesome dealership , you’ve earned my business More

by Mybaja25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean did a excellent job on my truck
Nov 14, 2022 -

Martin Chevrolet responded

Thank you for allowing us to earn your business! We really appreciate you choosing Martin Chevrolet and hope to see you again next time you are in need of service! - Martin Chevrolet

November 01, 2022

When dealing with service at Martin, I get the best and complete service. They take the to explain the issues and possible corrections. If they can’t diagnose the problem then they explain that to me as w More

by mark012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2022 -

Martin Chevrolet responded

Mark, Thank you for taking the time to write about your experience. It is wonderful to hear that our service team was able to provide you with the excellent experience we strive to provide all our customers. Thanks for taking the time to leave a review. - Martin Chevrolet

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