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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
945 Reviews

945 Reviews of Martin Chevrolet - Service Center

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October 29, 2024

Solid Chevy dealership. Quick and competent service and employees who seem to enjoy their work. More

by lionhound
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Martin Chevrolet responded

Thanks! We appreciate you taking the time to leave us this review and look forward to seeing you again next time! - Martin Chevrolet

October 29, 2024

The staff are Friendly, helpful, accommodating to flexible schedules, and fair pricing for most maintenance services More

by ladimeo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Martin Chevrolet responded

Thank you so much for sharing your experience with us! If there's anything else we can do for you, just give us a call or drop by anytime. We'd love to help! - Martin Chevrolet

October 27, 2024

No loner cars. Wait is longer then worker tell you. Detailer only shows up on certain days More

by dmdec123
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
OC Cardoso
2.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
3.0
This rating includes all reviews, with more weight given to recent reviews.
October 26, 2024

Great Service with wonderful communication. Blake sent text communication along with a phone can when our vehicle was completed. More

by cdmiller63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Martin Chevrolet responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you again for leaving us this response! - Martin Chevrolet

October 25, 2024

Infuriating experience yet again. The most consistent thing about Martin Chevy is that they never fail to disappoint. I waited 2 hours for an oil change/tire rotation. I was told 1hr More

by redsunglasses21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
OC Cardoso
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Martin Chevrolet responded

Thank you so much for taking the time to share your feedback, whether it's positive or constructive. We're truly sorry to hear that your experience wasn't up to par. Our service manager will be reaching out to you soon to discuss the matter further and ensure we make things right. - Martin Chevrolet

October 25, 2024

Overall service is good. Issue was not diagnosed correctly and reoccurred stranding me in traffic a second time. This would be the third time that a repeat visit was need More

by bmt616
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2024 -

Martin Chevrolet responded

Thank you so much for your feedback. Although the return visit was a separate issue, we understand how that can be frustrating and we really sympathize with you. Your insights are super helpful in making each visit even better for you and all our guests. We truly appreciate your loyalty and can’t wait to see you again next time. - Martin Chevrolet

October 25, 2024

Martin Chevy always provides me with great service and reasonable prices. The waiting room is very nice, if you are going to stay. More

by Matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Frazier
Nov 05, 2024 -

Martin Chevrolet responded

Matt, Thank you for the review! It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. - Martin Chevrolet

October 24, 2024

The service man was very nice and helpful when checking in and keep me updated on the service of my vehicle More

by mike.hicks1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Martin Chevrolet responded

Mike, Your satisfaction is our top priority. Thanks for taking the time to leave a review! - Martin Chevrolet

October 24, 2024

Had an oil change and car wash that came with the purchase of the vehicle. Everyone was professional and friendly would recommend to family and friends. More

by robertpetitti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Martin Chevrolet responded

Robert, It is great to hear everything was done professionally and to your satisfaction! We hope to be of service to you again in the future! - Martin Chevrolet

October 22, 2024

Brought my car in for a new set of tires. They did a great job on putting my new tires on in a couple of hours. More

by michael_rosendahl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Martin Chevrolet responded

Michael, Thanks for the great review! Enjoy your new tires! - Martin Chevrolet

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