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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
946 Reviews

946 Reviews of Martin Chevrolet - Service Center

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December 20, 2022

Martin Chevy Service has been a wonderful experience for me. I am very grateful to have the peace of mind that comes from knowing that my vehicle is being taken care of by experts in workmanship. Every serv More

by geminibutterfly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2022 -

Martin Chevrolet responded

We appreciate your response regarding your service visit with us. Our Service Team pledges to provide you with the highest quality service, even beyond your oil change maintenance intervals. We will strive to provide confidence and the reassurance that your vehicle will continue to perform at the highest-level year after year! Thanks again for the great review! - Martin Chevrolet

December 18, 2022

I couldn't be in better hands. Completely confident with each and every visit I have. More

by NORMANWEICHBRODT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Lakhani
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Arliskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
AJ Chiodo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Lazzara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel, Brad Nichols
Dec 27, 2022 -

Martin Chevrolet responded

On behalf of us at Martin Chevrolet, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience. We will be sharing your feedback with our team. - Martin Chevrolet

December 18, 2022

The service was average but they didn’t ask if i was interested in car wash and I make a appointment for a oil change and still takes 1 1/2 to 2 hours. More

by r.iannello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2022 -

Martin Chevrolet responded

Thank you for taking the time to write your review. Every vehicle serviced with Martin Chevrolet receives the same detailed process from start to finish. When you enter the service drive it begins with our three-point inspection process which includes an Alignment Scan, Battery Load Test and 12 Point Tire Tread Depth/Wear Inspection & Measurement. Once your vehicle goes down to the Lube Technicians who will complete your oil change, they also perform a detailed Multi-Point Vehicle Inspection. We use each of these reports to update you on preventative maintenance and repairs as they become necessary to perform. This service process, along with a vehicle wash is our signature service which does require about an hour and a half to complete, give or take a few minutes. Our standards are high, thus insuring you and your family are safe commuting on today’s busy roadways! I hope that helps explain the time needed to complete your service and re-enforces why you have chosen Martin Chevrolet as your vehicles sales and service provider. We look forward to your continued patronage for many years to come. - Martin Chevrolet

December 18, 2022

The work is always done on time with no callbacks and my car is always wash it. Thank you gentlemen More

by Danobriot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel, Brad Nichols
Dec 27, 2022 -

Martin Chevrolet responded

Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. - Martin Chevrolet

December 16, 2022

Had parts installed that were backordered since purchase. Dealership was backed up with cars from the weekend, and the car could not be promised until the end of the day. To my pleasant surprise, my car was More

by gkolke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Grassel
Dec 27, 2022 -

Martin Chevrolet responded

Thank you for giving us the opportunity to help you out with your retrofit parts from your new vehicle purchase. We really appreciate you choosing Martin Chevrolet and hope you are enjoying you new vehicle! - Martin Chevrolet

December 15, 2022

It was not a good experience until I got a service writer that actually looked into the problem instead of giving excuses. More

by grtchicago
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
2.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2022 -

Martin Chevrolet responded

Thank you for the candid feedback on your experience with the service team here at Martin Chevrolet. I sincerely apologize for the level of service you received. I realize we are not perfect, and feedback like you have provided is one of the only ways we can improve. We are happy to hear OC was able to help you out. If we can assist you with any other matters, please give us a call. - Martin Chevrolet

December 13, 2022

I always appreciate the love and attention I receive at Martin Chevrolet. OC takes care of my car, I wouldn’t take it anywhere else. More

by Gabbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joel Storm is a great person as well. I recommend him to all my friends , Aaron Grassel
Dec 14, 2022 -

Martin Chevrolet responded

Gabbie, We really appreciate your business and hope that we get to you car guys for many years to come. Take care and drive safe and we will see you again next time! - Martin Chevrolet

December 11, 2022

Employees are very courteous. Have always been treated well. Keep me informed as to what is going on. More

by marilynstruck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2022 -

Martin Chevrolet responded

Marilyn, We are so happy to read your great review about Martin Chevrolet! Thank you for taking the time to let us know how your recent service visit went. Take care and have a happy holiday season! - Martin Chevrolet

December 11, 2022

Had to have car taken to Martins after dead battery. Fixed it right away. Don't understand why it wasn't caught when I had the car in for an oil change 2 weeks earlier. Battery was 8 yrs old. Why do I More

by CWHAPLES1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Nichols
Dec 14, 2022 -

Martin Chevrolet responded

Thank you for the 5 star rating. Your satisfaction is our top priority and we appreciate you choosing Martin Chevrolet. If you have any further questions, please give us a call. We're always happy to help! - Martin Chevrolet

December 10, 2022

Ociel did a great job hooking it up! Plus I got a nice car wash out of it. More

by Edgar.leon24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ociel did great job
Dec 14, 2022 -

Martin Chevrolet responded

Edgar, Thank you for your great review and for highlighting some of the staff that helped make it a great visit! We appreciate you choosing Martin Chevrolet and hope to see you again next time! - Martin Chevrolet

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