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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
946 Reviews

946 Reviews of Martin Chevrolet - Service Center

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January 03, 2023

Everyone was always friendly, helpful, and knowledgeable. I would recommend the service department to everyone. More

by rchiappetta13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2023 -

Martin Chevrolet responded

Hearing that you had a “friendly, helpful and knowledgeable” experience is the best thing we could hope for! Your recommendation means a lot to us and we are happy to have earned it. Thanks again! - Martin Chevrolet

January 01, 2023

Service department and Sales department are both A++. Their parts department however is one of the absolute worst I have ever experienced. I have waited 30 minutes at the counter while listening to the e More

by ColoradoZ71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel
Jan 02, 2023 -

Martin Chevrolet responded

Thank you for the candid feedback on your experience with the Martin Chevrolet Team. We definitely appreciate the kind words about our sale and service departments! Typically, we do not get this type of negative review from out parts department. We will take the time to discuss this review with our parts team and be better. We value our customers and truly appreciate the time to share your opinions. - Martin Chevrolet

December 31, 2022

Competent professional doing superb work who provide simple explanations to complicated problems cause by new technologies. More

by gmagee4102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2023 -

Martin Chevrolet responded

We thank you for allowing us to earn your business. We appreciate you sharing your service experience with us and others, and we look forward to servicing your vehicle again in the future. Take care! - Martin Chevrolet

December 31, 2022

The staff here are so polite and considerate, I would buy my next car here just because of that More

by handeinstallations
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sales guys, Aaron Grassel
Jan 10, 2023 -

Martin Chevrolet responded

Thank you for taking the time to write about your service experience. It is wonderful to hear we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. - Martin Chevrolet

December 30, 2022

Quick and excellent service even during the holiday season. Thanks for getting me in and out. More

by crisvicki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2023 -

Martin Chevrolet responded

We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Take care! - Martin Chevrolet

December 29, 2022

Great customer service and support, the service department is always willing to up and answer any questions. If possible will take emergency walk-Ins. Fair prices and many coupon offers My dea More

by dean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel, Brad Nichols
Jan 10, 2023 -

Martin Chevrolet responded

Dean, We're happy you found our staff to be so supportive during your experience here at Martin Chevrolet. Thank you again for choosing Martin Chevrolet and we hope to see you again. - Martin Chevrolet

December 29, 2022

I Have been bringing my vehicle here for eight years. Would highly recommend this dealership More

by vivid1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2023 -

Martin Chevrolet responded

We are so happy to read such a great review about Martin Chevrolet! Thanks you for the recommendation, and have an amazing day! - Martin Chevrolet

December 28, 2022

Everything was great. No problems. I drive 35 miles past other dealers to come here for service. More

by dzine1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Grassel
Jan 10, 2023 -

Martin Chevrolet responded

Thank you for wonderful review. We appreciate you choosing Martin Chevrolet as we recognize that you had many different dealers to choose from. Please come back and see us again soon! - Martin Chevrolet

December 27, 2022

Very friendly warm clean atmosphere. People are very nice. Also nice to have something to drink while waiting More

by thebetteronehalf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure name but oil change area
Jan 10, 2023 -

Martin Chevrolet responded

Thank you for the great review. We appreciate your feedback and look forward to seeing you again next time! - Martin Chevrolet

December 24, 2022

Great work, don’t change a thing! Service is always on schedule and done right. Keep it up! More

by leonardscarpelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Grassel
Dec 27, 2022 -

Martin Chevrolet responded

Leonard, Thanks for letting us know how our service team did! We appreciate the kind words and great review and look forward to seeing you again next time! Thanks again! - Martin Chevrolet

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