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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
946 Reviews

946 Reviews of Martin Chevrolet - Service Center

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January 15, 2023

They’re really friendly and do a great job. I like working with them. Thanks. More

by jbereolos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2023 -

Martin Chevrolet responded

Thank you so much for the kind words and for choosing Martin Chevrolet. We really appreciate your business and we hope that you have a great day! - Martin Chevrolet

January 14, 2023

Ralph is the greatest service writer I have met on all my years at dealerships!!!!!!!!! More

by kmpmech
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Canty
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Hoyland
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Bazzoli
3.0
This rating includes all reviews, with more weight given to recent reviews.
Duane Hill
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Dunn
3.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Nichols
Feb 02, 2023 -

Martin Chevrolet responded

Thank you for the great review and for letting us know you had such a positive experience with Ralph at Martin Chevrolet. We value your patronage and look forward to serving you again soon. - Martin Chevrolet

January 10, 2023

The service manager Blake hill was excellent they gave me the service I needed especially being disabled I am grateful and would recommend Martin Chevrolet to anyone that would like their automobile fixed. More

by rael.david
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2023 -

Martin Chevrolet responded

We are absolutely delighted to hear that Blake was able to exceed your expectations during your project. His commitment to client satisfaction is what makes him an invaluable asset to our team - we could not be prouder of the work he does! Thank you for your kind words. - Martin Chevrolet

January 10, 2023

Blake Service manager and Paul the mechanic are great guys and do a great job even though they are an hour away from where I live I will always take my Camaro ZL1 there! More

by Gerryrcote
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Baumgartner
Feb 02, 2023 -

Martin Chevrolet responded

Gerry, We appreciate that you chose to visit us to service your Camaro ZL1! Paul and Blake will be here for you the next time you need maintenance, so please come back and see us. We are so thankful for your business and we look forward to seeing you soon! - Martin Chevrolet

January 08, 2023

Service Rep, OC, is awesome. He really seems to go the extra mile with me as a customer. Work , generally, seems to be good, no one tries to upsell or recommend stuff when it More

by ga.schneider
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel, Brad Nichols
Jan 10, 2023 -

Martin Chevrolet responded

We couldn’t be happier that OC provided you with a great service experience. He is a real asset, and we are lucky to have him on the Martin Chevy team. Next time you are driving past, please stop in so we can wash and dry your vehicle again for you. We want you to be pleased with your entire experience, every time. We look forward to seeing you again soon! - Martin Chevrolet

January 06, 2023

Great job but it took longer than expected. Almost 2 hours for an oil change. More

by vcald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2023 -

Martin Chevrolet responded

Thank you for taking the time to leave us feedback about your experience with us. We appreciate your 5 star rating and your patience with us while we completed your service. Take care and drive safe! - Martin Chevrolet

January 05, 2023

Martin Chevy employees are very courteous. The service area is very nice. The waiting area is very comfortable. More

by stephaniemcconnell34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duane Hill
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
4.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2023 -

Martin Chevrolet responded

Stephanie, We want all our clients to have a comfortable and stress-free experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! - Martin Chevrolet

January 05, 2023

Ralph, in the service department has always been very helpful when I bring my card in. He explains what’s going on. Once the car is been diagnosed which I really appreciate. It’s always a pleasure worki More

by AGEPPERTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel
Jan 10, 2023 -

Martin Chevrolet responded

Thank you for taking the time to share your comments and feelings about Ralph. He is a valuable team member that goes above and beyond to meet our client’s needs, and we are so pleased that was your experience. It is truly rewarding to see your comments as they reflect a customer who takes the time to focus on the positive. Thank you very much for your feedback! - Martin Chevrolet

January 03, 2023

Customer service is very good Service department is wonderful.I would recommend ur dealership to friends and family More

by schmittnicholas770
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Nichols
Jan 10, 2023 -

Martin Chevrolet responded

We are striving to ensure that everyone who visits us will recommend us to their friends and family, and we’re happy to hear that you agree! We truly appreciate your business and hope to work with you for years to come. Take care and drive safe! - Martin Chevrolet

January 03, 2023

3 hours for an oil change. Took too long. Did not get explanation why it took so long to get the oil change that long my appointment was for 230 I didn’t leave into 5:10 More

by Michael1405
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
OC Cardoso
1.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2023 -

Martin Chevrolet responded

Michael, We apologize sincerely for the delay of three hours on your oil change. To make it up to you, please reach out to our Service Manager Duane F. Hill at 815.459.4000 x2301 when you come back for your next service visit, and he will make sure you get the best experience possible. - Martin Chevrolet

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